Amy Harnage Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

● Scale a foodservice operation across more than 50 cost centers throughout the Puget Sound region as a top-5 tech firm enacted a Return to Office mandate● Design and implement a centralized recruiting and onboarding strategy to streamline and meet aggressive frontline staffing targets, growing workforce to 500 FTEs● Collaborate with client leadership to develop and operationalize programs in support of mutual sustainability goals; driving labor efficiencies and reducing food waste● Upskill district managers and provide tools and resources to lead unit-level managers in operational finance, improving prime costs by 30+ points in 90 days

The Colony, Texas, United States

● Plan and execute the launch of a new business unit● Manage all operations as exclusive beverage concessionaire of Grandscape, a 500-acre mixed use retail and entertainment development● Create unique opportunities for retail partnerships, special events and experiential marketing ● Forecast inventory and labor requirements, adjusting expenses to meet or exceed budgeted profit● Present financial results, sales and marketing analysis and revenue forecasts to Board of Directors on a monthly basis

● Direct sales and operations for Tim Love Catering and Love Style restaurants nationwide, including Celebrity Chef Appearances● Develop and pitch high-level partnership opportunities, including Visit Fort Worth, MPI, C3 Presents, Live Nation● Coordinate and execute Platinum Lounge Catering at Austin City Limits Festival and high profile fundraising events

Perot Museum Of Nature And Science

● Secured a multi-year Foodservice Agreement Renewal for high profile account● Developed Stop Food Waste Day programming in conjunction with Kroger, local media and museum team● Introduced declining budget process to produce annual client galas within agreed upon spend● Improved current Fiscal Year PBO to budget and LY for multiple units

Dallas, Texas

Lead all Food and Beverage departments for the property, including outlets, banquets and culinary. Selected to pilot Food Waste program in collaboration with the World Wildlife Fund and Hilton’s Corporate Responsibility Team

Dallas, Tx

Department head for hotel outlets on a new hotel opening. Recruit, hire and train FOH staff, supervisors and overnight associates.Develop menus, source products, and manage labor and beverage costs. Establish the property's beverage program to drive revenue in outlets, in-room dining and banquets and catering.Solicit and book group business in the restaurant and bar. Achieved and exceeded first year revenue goals for hotel outlets.

Plano, Texas

Responsible for all restaurant operations, including P&L, manager and hourly employee hiring and training, facilities management, daily operations and business development.

Shops At Legacy - Plano, Tx

Oversee restaurant operations for a store averaging $40,000 sales/week, including facilities maintenance, health/city code compliance, product preparation and standards, ordering and inventory, guest relations and shift management. Recruit, hire and train hourly staff. Develop relationships with local companies to build business and increase sales. Key Accomplishments• Evaluated and revised FOH training program to be more comprehensive and streamlined• Implemented new staffing model to create a higher standard of guest service with minimal impact on labor cost

Irving, Tx

Manage publishing relationships for a portfolio of more than 250 association partners. Build relationships and facilitate product development for new NewsBrief partnerships. Deliver partner service, identify areas of opportunity, respond to partner inquiries and concerns, and monitor the productivity of the partnership. Provide feedback and guidance to senior management regarding impact of company initiatives on partners. Develop communication plans for the Partner Relations department to introduce new products or features and communicate global announcements. Plan partner events, develop processes for new initiatives and complete special projects. Key Accomplishments• Streamlined the discovery phase for new partnerships• Formalized the process for regular data and information exchange to improve partner response times• Improved communication between partner relations and inside sales teams for more effective campaigns• Increased partner participation in year-round marketing and promotion plans for MultiView publications

Manage the association’s national volunteer program of 32 committees, the national honors & awards programs, plan special events and meetings, develop and maintain relationships with liaison organizations, and complete special projects. Key Accomplishments• Managed the association’s national honors and awards program, including award ceremonies, presentations and receptions, reducing the annual budget by 30% • Implemented volunteer satisfaction and recognition programs. • Developed an annual volunteer evaluation system, increasing two-way communication• Streamlined the association’s liaison program to improve relationships with allied organizations• Introduced web conferencing for board and committees to maintain collaboration year-round• Created training materials for volunteer leaders and staff partners