Amy L. Harrold, Mba Email & Phone Number

Led complex high priority projects, spanning across cross functional departments. Conducted project meetings and prepared regular reports to communicate the status of projects to stakeholders within and beyond the project team.- Launched a cross functional Wildfire Protection service to over 1.2 million customers increasing the number of policyholders.

Directed cross functional initiatives by bringing people together, fostering collaboration to design solutions. Compile information and analyze qualitatively and/or quantitatively, conducting follow up and data verification as needed. Analyze feasibility, cost ramifications, economies, or other aspects of planned or potential projects. - Led a team to.

Owned the subject matter expertise for company billing processes and managed all billing projects and initiatives for the Safeco call centers and stakeholders- Partnered with billing stakeholders to assist in various projects to lead the Safeco brand to a real time billing model which achieved significant performance and process improvements in Service.

- Facilitated coaching with Managers and service representatives to achieve stellar interactions- Partnered with branch managers to identify behavior trends linked with customer satisfaction results- Provided direct feedback to service representatives through prerecorded service interactions

- Provided product knowledge and systems training for Indiana Sales and Service Representatives- Facilitated both in-person training and webinars to support product knowledge- Support in handling complex coverage, billing, and complaint issues- Participated in region sponsored projects to improve customer satisfaction and retention

- Provided timely and accurate service to policyholders- Ensured high customer satisfaction, problem solving, renewal account analysis, business growth and retention- Direct contributor towards the growth and retention of the Indiana command

Ft. Wayne, IN

- Handled policy change requests, billing inquiries, claims, and new employee training- Processed new business and policy endorsements- Managed day to day operation of company in owner's absence, entrusted to make decisions- Implemented policies and procedures to enhance client satisfaction- Corporate accountant (A/R, A/P, G/L, Payroll), end of year.

Mba (Masters Of Business Administration), Dual Concentrations: Management / Marketing

Graduated Summa Cum Laude - 3.97 GPA

Bachelor'S Degree, Business Management

Graduated Summa Cum Laude - 3.95 GPA