Amy Hass Email and Phone Number

• Led Philips Fremont migration from Agile to Windchill document management systems. Migration duties included production and new user training, customer support, and software installation. Supported corporate updates to processes.• Responsible for auditing change actions including part and process changes, troubleshooting Windchill software errors, performing user acceptance testing, networking with an international team for PLM maintenance.• Responsible for training new users to Windchill change software, providing on-site support for Windchill, managing training records using SumTotal and TEDS learning management systems.

• Key developer of Document Control at JunoPacific Redwood City. Created an auditable bank of records and documentation.• Worked with JunoPacific Quality Manager to create ISO and CFR compliant procedures. Provided documentation support to customer audits and ISO 9001, ISO 13485 audits.• Responsible for Document Control including change orders, basic lot history records, CAPA and SCAR tracking, maintaining current supplier qualification documentation, sustaining continuous improvement of Document Control functions, and providing guidance during customer and regulatory audits for ISO 9001 and ISO 13485 accreditation and renewal.• Responsible for the rollout of an electronic document management system (EDMS) while retiring the existing paper-based system. Populated the new EDMS with four thousand QMS and engineering documents, integrated the EDMS with existing company software, and frequently surveyed users to establish functionality.• Additional functions included training coordinator, periodic maintenance scheduler for injection-molding machines and support equipment, office supply purchasing agent, and safety data sheet librarian. Clerical and administrative support supplied as needed.

I collated material certifications for daily shipments, maintained the material safety database, tracked and logged employee training, and created repair orders for tooling and production instruments.

Developed marketing strategies for imports and provided customer service to oversees distributors.

Created promotional and instructional content for modulince.com and the Modulince sound suite, an audio studio used for electronic sound and music design.

Provided lab assistance to the market research company Tragon in Redwood Shores via ManpowerGroup. I entered data, distributed checks, and provided customer service for the product test groups.

Gained vital experience in patience, focus, and efficiency working at my college cafe. Learned how to spin pizza dough in the air and how to pacify rowdy folks at the cash register.