Amy Hatfield Email & Phone Number

Telecommute

Tier 4 systems support with implementation team, and responsible for upgrades and integration, testing and product release of the Windstream UcaaS products including, collaborating with partner companies to support solutions and features, executing test plans, working with internal teams to test facilities for product certifications, and manage the.

Telecommute

• Manages a team of Engineers and Analysts who support Windstream's cloud-based UCaaS environment and customer premise equipment. Responsibilities include, but are not limited to:
• Working with the Executive Team to refine service delivery framework
• Determine staffing obligations based on historical data, trends, and SLA objectives
• Provide work force analysis through review of production, call volume, and forecasts
• Interaction with customers, Engineers, Project Managers, Account Executives & Managers, Sales Design & Solutions Architects, Product Marketing, Consultants, and Executives
• Adherence to budget requirements for multiple business units

Telecommute

Assigning, directing and evaluating work activities for the team. Serve as a resource for complicated and difficult work assignments. Support Mitel UCaaS cloud solution and work with the implementation teams to support, test, verify and release new feature changes to the Mitel Infrastructure. Interface with customers, partners, and internal support teams.

Telecommute

Support Mitel UCaaS cloud solution and work with the implementation teams to support, test, verify and release new feature changes to the Mitel Infrastructure. Interface with customers, partners, and internal support teams.

Greater Pittsburgh Area

Plan, develop, and implement the telecommunications infrastructure. This includes installing, configuring, maintaining, supporting, and optimizing all Mitel telephone systems and services, AVST voice mail and PBX communication systems, and Sonexis audio conferencing environments. This also includes analyzing and resolving telecommunication circuit issues.

Greater Pittsburgh Area

Install, configure, maintain andtroubleshoot Windows XP, and Windows 7 desktops and laptops, both physical hardware or in a virtualized environment, printers,telephones, projectors and network equipment. Responsible for installing and configuring client applications, including Microsoft Visual Studio, Microsoft Office applications, including Office, Visio.

Responsible for the installation, configuration, maintenance, and administration of Microsoft Windows based servers, including; OS patching, 3rd party software loads, off-hours maintenance tasks, and performance testing. Responsible for all computer, network & voice related support issues within the Pittsburgh office and for regional remote employees.

Responsible for the installation, configuration, maintenance, and administration of Microsoft Windows based servers, including; OS patching, 3rd party software loads, off-hours maintenance tasks, and performance testing. Responsible for all computer, network & voice related support issues within the Pittsburgh office and for regional remote employees.

Responsible for providing technical support to attorneys, paralegals, secretaries and staff via phone, email or onsite support. Ability to handle multiple issues at a time and maintain highest level of support to the organization. Also responsible for training junior team members and assist with escalated issues. Provide input to the management team to.

TECHNICAL SUPPORT SPECIALIST. Responsible for providing prompt and courteous technical support for customers including answering complex questions on function and product usage and recreating customer problems. Also responsible for mentoring and training less-experienced technical support personnel and taking customer problems to the point of identifying.

Associate, Electronic Engineering Technology

Education record

Education record