Amy Hilton Email & Phone Number

Redondo Beach, Ca, Us

Los Angeles, California, United States

Los Angeles, Ca

Performing daily outreach to existing consignors, approximately 50-100/day, through phone calls, texts, and emailsFollowing up on leads generated by the marketing team, as well as self-generated leads, through CRM technologyDriving sales by attending in-home client appointments and consistently upselling to meet and exceed personal and team quotasPossessing extensive knowledge of luxury designers and brands, including their signature styles, price points, and target demographicProviding an excellent customer experience by setting transparent and realistic expectations for consignors, thoroughly explaining the process and dynamics of pricing, commission, etc.Exemplifying stellar organization, time management, and communication skills

Los Angeles County, California, United States

Managing incoming client calls/email/live chats regarding products, services and general inquiries Delighting each client with a luxury service experience and maximizing each sales opportunity by cross-selling and up-sellingCapturing and updating client information in Salesforce and other CRM software during and after each interaction to include details regarding inquires, comments, complaints and actions takenDriving client satisfaction and seamless client experiences by enthusiastically problem solving and offering unique, innovative solutions to each problem and resolving any client frustrationsMaintaining a high level of product knowledge, shipping carrier knowledge, and a strong command of company policiesWorking well both independently and as a team member to meet and exceed department service levels and KPIs

Consistently exceeded sales goals by providing personalized styling expertise to over 20K+ digital clients throughout tenure at the companyGathered insights through data derived from algorithms and client feedback to surpass average company metrics Partnered with the Client Experience team in order to solve complex client issues and ensure a positive experience.

Los Angeles County, California, United States

Managed the production and order fulfillment of handmade fine jewelry in Los AngelesLed the team in sales as a top performer, generating over $80,000 per month in revenue with an 80% focus on engagement and wedding jewelryPossessed and maintained an expert level of brand comprehension with advanced diamond/precious gemstone knowledge in order to strategically sell to a high-growth client baseCultivated sales through loyal client relationships and our own CRM platform, following up with sales leads through phone calls, emails, website chat, and text messaging; consistently exceeded monthly and quarterly sales goalsImplemented an entirely new operations system including end of day reports, budgeting management, planning structure, and successful business strategy including social media and email marketing Inspected jewelry brought in for repairs and managed the process from start to finish, including routine follow-up calls to the client Oversaw the e-commerce business on the company website and handled all shipping/receiving processes Acted as the main liaison between clients, sales team, and production team in all aspects of the company

Answered multiple phone lines in order to make and confirm bridal appointmentsConducted one-on-one bridal gown/accessories appointments with clients Consistently followed-up with clients after their appointments Assisted the manager with scheduling and designating appointments to the team of bridal consultants Closed sales and constantly exceeded monthly sales goalsLead commission earner on the team, averaging $15,000+ per month in a part-time role (~$800-$3,000 per gown)

Manhattan Beach, California, United States

Managed daily operations such as payments, cleaning, and maintaining inventory Supervised a team of employees in sales and exceeded quarterly sales goalsOrganized payroll/time sheets for all employees and collected weekly bank deposits/paying all company bills Assisted the owner in buying shoes and accessories at trade shows and one-on-one appointments with sales reps