Amy Hoffmann Email & Phone Number

Chandler, Az, Us

Phoenix, Arizona Area

Phoenix, Arizona

Acts as the customer and partner advocate throughout the lifecycle of the account to help develop account plans and revenue growth plans across the customer base. As the customer and partner concierge, the Partner Support Manager recommends new products/ services while supporting all efforts to renew or rerate customers, answer customer questions, directs the customer to appropriate internal contacts and provides support during times of organizational transitions.

Chandler, Az

Address customer complaints directed to an Executive, Better Business Bureau, or Federal Communications Commission. Speak on behalf of the Executives; while being empowered to make Executive decisions to resolve customer complaints. Solve customer concerns and provide a satisfactory resolution within set timeframe.

Chandler, Az

Negotiate and solve customer problems using critical thinking and decision making.Floor Support- Provide guidance and on the job training to team members, use appropriate interpersonal styles and methods to inspire and guide peers toward improved goal achievement. Rated as Leading for overall performance for 2011.

Chandler, Az

Responsible for testing new system enhancements along with system code fcorrections prior to the change being rolled out to all users. Testing may be for functional changes or new product launches.Responsible for completion of cross application end to end User Acceptance Testing (UAT) for the Customer Service (Care, Activations, Data/Tech, BSC/NSA) desktop (ACSS, WFM, ECPD, PPA, etc.) and the Verizon Wireless Self-Serve systems (IVR, My Verizon, My Business, Handset, VEC).Responsible for completion of cross application end to end Post Implementation Validation (PIV) for Customer Service.

Chandler, Az

Learned new systems.Assessed customer needs and suggested/promoted alternative products and services.Achieved ACS Representative Performance of 96.30% EOY and ACS Representative Resolve of 95.06% EOY.

Chandler, Az

Marketed VZW products and services to employee of National Accounts; facilitated on site employee days and benefit fairs.Project Management- lead a project of converting 2,000 employee lines to Verizon Wireless. Successfully converted all employees within required time frame and received recognition for my success from Region Sales Director.

Chandler, Az

Provided support for Associate Director of National Accounts and National Account Managers.Ran various reports to supply National Account Managers the data necessary, to support their accounts in an efficient manner.Collaborated with the Strategic Accounts Team and Account Liaisons to place new orders and check status on existing orders.