Amy Hope Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Develop and execute the company’s business objectives and strategies in order to achieve the goals of the board and shareholdersImplement daily business operations which maximise efficiency and profitability of the company in line with objectives set by the boardDevelop and initiate revenue growth strategiesManage the team to achieve and exceed goals and.

• Responsible for the Customer Service department and re-designed the post-booking customer journey.This began with the documentation provided at the time of booking right through to the final travel/ ticketing.
• Designing and implementing a customer service charter for the company.
• Reviewing and developing all literature and information provided to guests at every stage of the holiday experience.
• Providing specialist advice for those with medical, dietary or other specific requirements.
• Proactively resolving any change, amendment or issue with a booking and communicating the appropriate alternative to the guest.
• Responding to and resolving any critical feedback.

Morpeth, Northumberland

• In January 2014 I was promoted to the Product and Operations Manager. Since then I have recruited and trained a small team of full-time employees. In addition to this, I also recruit and train several seasonal.
• Responsible for product development to offer new, inspiring and exciting destinations and experiences in keeping with company brand guidelines.
• Source reputable and dependable suppliers who will provide services to our exacting standards.
• Negotiation of best possible rates and favourable contract terms to add value to the company’s overall product, enhance the client’s experience and to differentiate from the competition.
• Costing holidays to maintain set margins per booking.
• Build and maintain exceptional relationships with the best suppliers to deliver maximum commercial gains and the very best client experience possible.

Collaborate with AITO employees and other council delegates to advise on industry challenges and current issues for AITO members.

Penrith

A Lifeguard is the main point of contact for our guests in the Subtropical Swimming Paradise. You will demonstrate just the right mix of welcoming our guests in a positive, friendly manner and ensuring compliance with the Health and Safety necessary in the pool environment. As the face of Center Parcs you will make a great lasting impression on our guests.

Responsibilities included:- Working as part of a team to deliver sales targets in the area of Holiday Hire, Sub Hire, Touring & Camping and holiday extras- Focusing on the achievement of individual targets in conversion and revenue- Having the ability to identify sales opportunities to customers on each and every contact- Proactively cross sell and up sell.

Ba (Hons) Travel And Tourism Management

4 A Levels, 4 As Levels And 11 Gcse'S