Amy Hoster Email & Phone Number

Dallas, Texas, United States

The Solutions Consultant is a dynamic support role designed to assist senior living communities in achieving operational excellence. This position focuses on key areas such as sales, operations, and resident care. Additionally, the Solutions Consultant contribute to the overall success and growth of the organization.* Collaborate with senior living communities to enhance operational performance in areas such as sales processes, resident care standards, and day-to-day management.* Identify and implement best practices to improve efficiency and resident satisfaction.* Provide guidance and support in achieving organizational goals and meeting regulatory requirements.* Assist 12 Oaks Senior Living with special projects, including strategic planning, market analysis, and operational initiatives.* Serve as a trusted advisor to community leadership teams, fostering a culture of excellence and continuous improvement.

Phoenix, Arizona, United States

I am responsible for managing the operations of all departments at the community, including achieving and maintaining maximum occupancy of the community while focusing on high resident satisfaction and quality resident care/services. I am empowered to ensures a smooth operation of the community through staff development and employee satisfaction and is responsible for the safety and wellbeing of the community’s residents, ensuring the residents have a home where they enjoy living and have pride in.

Arizona And Texas

Manage business development efforts across the U.S. market and create and execute business development plans to support senior living communities, with specific focus on underperforming markets to develop and implement turnaround strategies to increase occupancy. Provide strategy, support and vision to Sales Leaders, schedule networking meetings and visiting local hospitals for all communities. Develop competitive analyses, serve as the key point of contact for competitive issues affecting communities and update the Sales and Marketing functions on business development activities, including information on pricing and terms, as well as policy and marketing strategy.HIGHLIGHTS:★ Achieved maximum occupancy and the full revenue potential of the community and boosted sales to 110% of budget in one year.★ Increased the occupancy rate by 45% over 3 months.★ Consistently deliver closing ratio of nearly 80%

Tucson, Arizona Area

Promoted the organizational core values of compassion, humility, integrity, excellence and fun and oversaw operations at Enlivant communities, which included administration, human capital, sales, marketing, and financial management. Developed lead generation strategies to increase the occupancy rate and reinforced the organizational vision and values. Planned, managed, and tracked the community budget, ensured that emergency procedures were in place and workable and made sure that maintenance requests were processed. Maintained standards for food and mentored the team.HIGHLIGHTS:★ Improved systems that impacted occupancy, which included inquiry procedures, tour effectiveness, closing techniques, follow-up systems and resident satisfaction.★ Created an environment in which residents thrived, by implementing services based on the needs, interests, and choices of the residents.

Arizona

Drove sales and marketing initiatives and worked with the Management Team to build relationships with the assisted living community in the area. Collaborated with the Regional Sales and Marketing Leader to develop and implement community sales plans, oversaw lead tracking and coordinated community outreach and events for seniors, their families, and the professionals in the community. Built relationships with potential residents and their families, upheld the principles of the organizational mission to enrich life through meaningful relationships and vibrant communities and delivered customer service excellence.HIGHLIGHTS:★ Supported senior living communities effectively and ensured that occupancy and revenue goals were achieved.★ Trained new Community Leaders in Enlivant sales processes.★ Inspired the Community Team to embrace the Enlivant sales culture and Enlivant sales processes.★ Sourced and secured bank and referral leads and identified all opportunities related to sales and marketing.

Phoenix, Arizona Area

Engaged with retail partners and business stakeholders to define jobs and key feature functionality, analyzed the performance of product features, and worked with Marketing on strategies and materials to support Sales product knowledge. Cultivated strategic partnerships to develop key business opportunities, developed new products and services to drive market share, and leveraged in-depth knowledge of customer needs to increase profitability by delivering exceptional service and solutions.HIGHLIGHTS:★ Advised industry professionals in Assisted Living, Memory Care, Independent Living and Home Health Care in the execution of marketing strategies, including Internet marketing, print advertising and social media marketing.★ Recipient of President’s Club award for achieving 179% of performance goal.

Phoenix, Arizona Area

Promoted to drive sales efforts in underperforming markets. Developed unique sales opportunities, effectively managed sales cycle, and managed sales activities to maximize profits. Interacted with multifamily and real estate companies and built strong relationships with residents, prospects and the health care and local community. Introduced the available selection of services to potential residents and their families.HIGHLIGHTS:★ Formulated and implemented effective sales and marketing campaigns, which led to increased sales of 39% in first sales cycle.

Played key role in the development and launch of innovative program and website dedicated to providing quality employment leads and resources for Seniors. Identified product needs, participated in production, and aided in launch of site and job fair campaigns. Established contact with potential partners and drove new customer acquisition initiatives in email acquisition, mobile advertising, and lead generation. Worked closely with partners to negotiate terms and signed sales and marketing deals. Developed and managed budgets, created reports and forecasts and spearheaded initiatives to drive lead generation, customer acquisition, engagement, monetization, and retention.HIGHLIGHTS:★ Identified and took advantage of sales and marketing opportunities with significant potential impact.★ Liaised effectively between the partner and stakeholders, implemented deals, and maximized revenue potential.

Develop an understanding of customer needs through research and analysis in increase sales/marketing efforts.Analyze campaigns and channel results to determine how to best allocate marketing dollars to drive revenue and profitDrive analytical decision-making within the marketing department. Identify the data and structure analyses required to answer marketing questions and evaluate the performance of marketing programs.Conduct online guerilla research. Monitor competitors’ activity.

Coach, motivate, and influence direct sales team to exceed quotasSets the example in areas of personal character, commitment, organizational and selling skills, and work habits.Achieve planned results by decisions and actions based on professional methods, business principles and practical experience.Develop, design, and create corporate and customer internal and external marketing materialsEstablishes and maintains relationships with industry influencers and key strategic partner

Thrive in high-transaction, high-volume sales environmentLead and supervise teams to work under tight deadlinesTrain staff on Company processes, policies, and proceduresIdentify needs for and drive process improvementsDelegate authority and responsibility with accountability and follow-upProvide feedback to cross-functional departments as the voice of salesSolve problems and drive results - Handle customer escalations

Serve as internal channel advocate to ensure partner and customer satisfactionAbility to understand, evaluate, interpret, and explain complex information and data.Strong negotiation skills.Work cross functionally with other team members to deliver on company goalsInteract professionally with all levels of the organization, international franchisees and prominent public and elected officials

Provide administrative support for executive level staff in an environment that required maturity, professionalism and confidentiality.Coordinate calendars, travel itineraries, telephone conferences, meetings, and presenters that support meetings, conferences and workshops.Creates and maintains filing/record keeping function in an orderly, systematic way.

Performs various daily activities related to customer rebates, deduction management, financial reporting & analysis, and business controlling. Reconciles accounts and makes general ledger entries. Review contract documents for billing terms and conditions.Coordinates with other departments for the resolution of issues and problems. Exercises initiative in arranging details to attain job objectives