I made this cute is an Etsy shop where my original digital art is available to be printed on clothing or houseware items.

Provide assistance to patrons in person as well as via telephone and emailUse Evergreen integrated library system and Aspen public access catalog to assist patrons in finding requested items in the Westchester Library SystemEducate patrons about digital library services including Libby, Hoopla, and Freegal

I am working with an artist to update their website, and researching their options for website upgrade paths.

● Principal author for knowledge management, policy, internal tooling, and emergency procedures for the Support team - Collaborated with subject matter experts to document troubleshooting processes for the Support team to attempt prior to escalation - Compiled followup/clarifying questions for different types of Support questions - Recorded troubleshooting and workflow breakdowns using technologies such as Screencastify, Tango, and Draw.io● Trained new Support staff members on internal tools, applications, data sources● Led weekly support team and daily standup meetings to facilitate updates about projects, clients, and teams● Responded to incoming tickets and calls from library clients promptly, elicited further information as necessary, and answered or directed tickets to appropriate staff members● Researched, advised, and performed tasks for clients including: - Updated plugins from GitHub and used command line interface to restart processes - Searched Koha bug filing system (Bugzilla) for bugs matching client issues - Accessed client cron job data from Ansible module in command line and appended to tickets prior to escalation - Scheduled and hosted Zoom meetings with clients to instruct, troubleshoot, and evaluate client needs ‘face to face’Initiatives:● Created a knowledge base linking to other team knowledge bases and external Koha communityresources, reducing duplication of information and time spent researching● Established Monday.com Support board to track goals, projects, biweekly and monthly clientmeetings

● Data driven curriculum and class planning● Assisted clients with computer/technology issues via telephone or virtual meeting programs● Wrote, recorded, and edited video instruction● Authored curricula and deliver live virtual training programs● Provided train the trainer style instruction on use of vendor hardware/software/SaaS● Evaluate and integrate appropriate instructional technology software/SaaS● Cultivate and maintain networks with schools and local community organizations

● Managed entire Learning Lab, including staffing, curriculum, and physical resources● Designed and presented technology instructional courses in Microsoft Office Suite, SAAS, hardware and software● Offered just-in-time technology training and support to staff and patrons● Increased library instructional activity by 400%● Performed outreach computer, technology and resource instruction to local organizations● Conducted staff and patron training for library’s adaptive technology tools● Provided courteous and prompt reference assistance to patrons in person, or via email or telephoneAward:● 2018 Mid-Hudson Library System Spotlight Award for leadership in the area of Emerging Technology