Amy Ingram Email & Phone Number

Atlanta, Ga, Us

Boston, Massachusetts, Us

I consult with executives, company leaders, and subject matter experts to identify people development, change management, communication, adoption, and training needs. I focus primarily on the people side of change--the behavioral shifts required to ensure the success of changes to business processes, systems and technology. I create and implement change management strategies and plans that encompass leadership coaching, business champion networks, communications strategies, and training strategies; and partner with influencers in the business and external partners to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. Key initiatives include:*Global design, creation, implementation and rollout of new sales model*Sales and Leadership training programs*Sales enablement*Revamping of hiring and promotions processes for all sales and growth-oriented roles*Member of Global Growth Leadership team, Global Salesforce Steering Committee, Business *Resource Groups including those focused on Women's Leadership, DE&I, LGBTQ+, Accessiblity, and Sustainability*Lead cross-functional Global Growth HQ team encompassing Sales Analytics, Sales Support, Research, and Sales Operations.

Boston, Ma, Us

Key projects, programs and accomplishments:*Member of leadership team created to establish and stand up Global Risk Management Office, led *Change Management, Communications, Training, and Adoption efforts.*Led strategic communications and processes related to internal employee, client, and business impact of COVID-19 epidemic.*Member of Internal Digital Business Transformation Leadership team, including evaluation and streamlining of business processes and applications, established Change Management, *Communications and Learning framework, adoption strategies.*Led change management, training, and communications for integration of new global acquisitions.

Boston, Ma, Us

Consult with business leads within Sapient and SapientNitro to identify growth areas and develop corresponding learning solutions to maximize business impact.Key projects and initiatives include:*Partner with COO to design, develop and deliver innovative asynchronous operations training to client-facing agency employees.*Design, develop, deliver, and oversee comprehensive, multi-faceted Negotiation program for client-facing Sales and Delivery leaders, resulting in 400+% ROI, $13.5M influenced revenue, $2.5M direct revenue, and exceeded margin goals per participant by 150%.*On leadership team who evaluated, selected, customized, and rolled out Salesforce CRM. *Developed award-winning change and training program to ensure and drive adoption and ROI. *Oversaw ongoing training and communications related to sales processes embedded within Salesforce instance. *Areas of focus include Strategic Account Management, Business Development, Leadership, Performance Management, Communication, Business Operations, Financial Operations, Contracts and Emotional Intelligence.*Developed framework for ongoing eLearning course maintenance. *Mentor and coach facilitation team on delivery of web-based courses.*Research, select, and manage vendors.

Boston, Ma, Us

Responsible for new hire training for service staff (Recruiters, Account Managers and Agents) and sales staff; ongoing development and training for sales and service; special projects and initiatives across offices in North America, UK, Netherlands and France. Design, develop and deliver synchronous and asynchronous online, classroom, and blended learning programs.Redesigned architecture for all sales and service training; including complete design, planning and rollout of New Hire Jump Start, a 4-day classroom learning event. Facilitated and produced global training calls.

Boston, Ma, Us

Led North America Marketing practice: devised recruiting and sales strategy for Marketing Practice in fourteen cities, working with Fortune 500 clients to identify contract and contract-to-hire Talent for marketing positions of all levels and types.From 2007 to June of 2009, as Area Manager I led all facets of Atlanta market with full P&L responsibility, including sales and service, contract negotiations, quality control, position fulfillment, applicant screening and interviewing, aging management, performance reviews, budgeting, payroll for 90+ FTEs, invoicing, and collections. Delivered revenues in excess of $9M annually. Consistently managed team of twelve to 70%+ fill ratio, achieving average markup of 82%, GM of 35.5%, and GP/FTE of $700+. Served as trainer for new Area Managers in southeast and midwest. Instrumental in acquisition and expansion of large key accounts. o Won market awards for Top FTE growth in 2007 and Top Web/Interactive segment growth in 2008.