Amy Thomas Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Reported directly to the COO/CMO, as a member of executive leadership of the health system; oversaw the operation of the information technology department that includes applications, technology, engineering, help desk, telephony, digital media and websites, training, and reporting/analytics across the healthcare system.• Member of the Advancing Health Equity Committee, created the technology approach and solutions• Information Security Officer and a member of the Compliance Committee• Evaluated current IT strategic goals and implemented a plan that aligns with the organization’s goals in information technology and cybersecurity• Developed an IT staff enrichment and acknowledgement program to foster professional development, a hybrid work environment, and peer and team recognition• Technology Lead on the Policy Committee; drove the development of enterprise technology standards and processes• Leveraged current information technology to improve patient access, quality, safety, productivity, efficiency, and the overall patient experience • Provided strategic and tactical planning, development, evaluation and coordination of the data analytics and data warehouse infrastructure, collaborating with Quality, Finance, and Clinical Informatics• Created ITIL-based infrastructure for governance and customer service• Worked with the IT leadership team to analyze key business initiatives and information needs that support, influence and transform business operations; ensured cost-effective delivery of IT services, with the ability for agile response to changing business priorities• Managed and maintained budgets consisting of $15M in operations and capital expenditures; ensured the financial performance of the department• Facilitated communication with board, management, staff, and vendors for the organization

Reported directly to the CIO, as a member of the senior IT leadership team for the health system. At various points, responsible for all applications and teams: Clinical, Revenue Cycle, Enterprise Resource Planning, Virtual Health, Integration, Enterprise, Training & Support, Business Intelligence/Analytics, Project Management Office, and Information Technology Service Management.• Restructured the ambulatory and inpatient applications teams, making Training & Support and Patient Access core teams to support the organization with efficiency and standardization collaboration across the ambulatory and inpatient patient experience• Guided the staffing and scheduling system expansion, impacting over 4,000 end-users across 100 departments; includes mobile suite; standardized scheduling templates; and outcome analytics for workforce management• Engaged in the selection, strategic plan, and rollout of multi-year, multi-million-dollar implementation of Workday; provide oversight of IT staffing, design, build, and testing• Led the legacy system archiving and decommissioning initiative, archiving 25+ systems over 3 years• Provided technical expertise as a member of the Data Quality Management Committee and the Data Governance Council• Created IT capital and strategic plans as well as budgets for applications and teams in line with the business goals, organizational roadmap and strategy, and IT goals and priorities• Fostered business partnership program between senior operational leaders and IT managers and directors, enhancing planning, collaboration, and shared successful outcomes• Member of the Robotic Processing Automation (RPA) Workgroup, guiding the automation of the policy system back-up process and performance review process for clinical teams• Managed $28M IT applications maintenance budget that includes 250+ applications• Directed management and processes for Epic for new module implementations, upgrades, change control, and environment structure

Managed team responsible for integration of applications across the enterprise; this includes Epic Bridges and the Rhapsody interface engine with 335+ HL7 and other real-time interfaces; 135+ SFTP interfaces. Responsible for the Enterprise Applications Team; oversee the support of the legacy and enterprise applications includes Meditech EMRs, bed management and nurse call systems, credentialing systems, legacy employee portals, hand hygiene and asset tracking system, occupational health system.• Developed and implemented the multi-functional interoperability program for affiliated physicians• Guided Epic integration and data conversion in 2 implementations (100 interfaces, 15 conversion data sets, and 30 SFTP interfaces)• Led the operations, budget, contracts (terms and capability to negotiate pricing), and resource allocation for Integration and Enterprise Applications teams

Naperville, Il, Us

Responsible for the supervision and guidance of the team and assignments. Managed the team’s book of work. Developed the integration approach for all interfaces and conversions, as well as provided many interfaces (HL7, APIs, file transfers/extracts, X12, etc.) with various systems.• Created the Interface Team and integration policies, processes, architecture, design, and approach• Moved the organization’s integration strategy from point-to-point to primary feeds; implemented strategy• Engineered and configured Epic and Rhapsody interfaces for all datasets, file transfers, and APIs• Led Epic integration and data conversion in 2 implementations (185 interfaces, 25 conversion data sets, and 50 SFTP interfaces)

Naperville, Il, Us

Daily operational support of end-users for all IT systems (Outlook, EMRs, ERP, PACS, etc.). Assisted with application configuration and testing for projects and new implementations. Developed in-house solutions using programming tools. End-user education in the use of systems, asked to train personnel (including physicians), across the IDN.• Meditech Client Server Implementation: Interface Project Manager• Patient, Employee, Provider Portals: design, build, and test pilots with the portal vendor• Capital Expenditure and Budget Variance Processes with Liquid Office: analysis, design, coding, and support

Kansas City, Missouri, Us