Amy J. Email & Phone Number

Plainville, Massachusetts, United States

Spearheaded the implementation of organizational standards for electronics inventory management, resulting in a 30% improvement in inventory accuracy and a 20% reduction in order fulfillment time.Continuously renovating and reconditioning various electronic devices.

Oversaw operations and upkeep of rental equipment inventory.Communicated with customers in a timely manner to understand their goals.Managed vendor relationships and coordinated equipment procurement & maintenance.Developed and implemented innovative web solutions for clients focusing on user-friendly design.Executed marketing strategies across multiple platforms.

Smithfield, Rhode Island, United States

Assumed role as Team Lead taking on responsibility as main point of contact. Duties consisted of facilitating meetings across diverse teams, managing projects of both large and small scopes, performing incident analysis, remediated issues, and training new hires.Worked directly supporting Workday, SharePoint, OneDrive, PPMC, Docmentum, Jira, Confluence, and Control-m.Extensive experience with ServiceNow utilizing the application for incidents, on-call scheduling, documentation, incident escalations, and reporting.Jira and Jira-align were used in the process of project management focusing on agile practices.

North Providence, Rhode Island, United States

Engaged with clients to conduct comprehensive IT security assessments and deliver actionable insights all while meeting project deadlines and report standards.Executed meticulous internal and external penetration testing using Metasploit to identify and assess potential security risks.Deployed and administered vulnerability scans for clients, analyzed findings, and presented the results in a formal manner.

Bachelor’S Degree, Cyber Security & Network Engineering

Associate’S Degree, Information Technology - Networking