Amy Phillips Email & Phone Number

City, Australian Capital Territory, Au

Barton, Act, Au

Barton, Act, Au

Barton, Act, Au

Canberra, Act, Au

Waterloo, Wi, Us

Achieve sales goalsProvide service claim support and resolution Take care of the customer – utilise resources to add value to customer accounts and goalsCommunicate effectively and educate our dealer base on Trek services and productsPromote seasonal marketing campaignsAct as a Global Trek Ambassador and deliver projects for improving sales goals

Melbourne, Vic, Au

Managing Melbourne’s premier bicycle store, located in the CBD with a primary focus on target-driven sales.Leading a team of up to 8 sales people and mechanics to deliver a high quality experience every time.Resolving customer queries and complaints to acheive a favorable outcome.Exploring customer needs and offering the best solution via our products and services.Induction and training of new team membersManaging staff performance: delivering results of ‘Mystery Shoppers’ to team members and developing areas of improvement for individuals and team.Working within set parameters to ensure inventory cost is maintained at a proportionate levelMonitoring, ordering, receiving and merchandising stock from a variety of suppliersAssisting owners and manager with forecasting and purchasing decisions.

Melbourne, Victoria, Au

Responsible for the daily running of the Crumpler store in Melbourne Central, Brighton and Highpoint Shopping centre. Providing amazing customer service, stock control, weekly reporting to head office of sales figures.Managing a smaller, close-knit team of 4-5 members per store. Developing a team environment.Responsible for overseeing local marketing initiativesA unique opportunity was offered to me in conjunction with my Store Manager role to work with the upper Retail and Wholesale Team in Crumpler HQ offering support in the following ways:Processing payroll for the national retail team weekly.Drawing up induction paperwork for new employees and entering them into various computer systems.Sending out vital updates to all stores on behalf of National Retail and Inventory ManagersProcessing wholesale ordersLiasing with wholesale customers providing them information on stock availability, media files and resources and new product submissions.

Melbourne, Victoria, Au

Responsible for overseeing the daily running of 2 retail stores throughout Sydney (including the unique Crumpler Custom Shoppe), as well as 1 concession store in Myer Sydney Central. Some of my duties include stock control, weekly reporting to head office of sales figures, staff rosters, ensuring amazing customer service and implementing innovative procedures across the board to increase sales, customer satisfaction, and staff job satisfaction. Managing a team of approximately 12 members, encouraging and nurturing a fun and dynamic environment for team members.Responsible for seeking out and overseeing creative marketing and sponsorship initiatives.

Melbourne, Victoria, Au

Certificate Iv In Frontline Management

B.Bus, Leisure And Recreation Management