• Evaluate and support Remote Image Deposit and Data Exchange Service applications for both corporate and small business• Partner with business units including Business and Treasury Services (Cash Management) sales and support, IT, marketing, project office.• Lead projects to implement new Treasury Services products; including drafting user manuals, training internal bank support groups and virtual customer training sessions as well as coordinating customer communication efforts • Write customer communication, internal bank bulletins, customer and bank support material for Business and Treasury Services Products

•Support the development and maintenance of BOB Advantage and other Business and Treasury Services. Assist in designing, documenting, testing, and monitoring of new and enhanced products and services. Coordinate the implementation of Treasury Services products/services and operational solutions with Sales, Customer Service and Operational areas.•Create and maintain product collateral and internal performance support tools (procedures, manuals, job aids, etc.) relating to cash management products and services. Monitor changing regulatory requirements. •Help develop and execute strategies to improve customer satisfaction during the initial product/service enrollment, setup/fulfillment and ongoing product support.•Handle complex or escalations from customers or branch associates providing seamless delivery of Treasury Services product setup and fulfillment.•Solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, managing customer expectations and partnering closely with internal departments (Operations, Technology, etc.) and vendors to resolve problems.•Respond to customer request for assistance in resolving issues with positive pay, payroll and preauthorized payment files including problems with format (e.g. conforming to bank and industry standards), transmission of data and related issues.•Monitor delivery system to ensure system is available to customers and that all interfaces to downstream systems (e.g. mainframe) are functional.