C-suite advisor Connector of problems to solutions Management of relationship and P&L for 6 customers in the RCGH divisionCross-functional people leaderPerpetual learner

Retail and consumer goods client relationship manager for Cognizant

• Act as the single point of contact CRM for 5 retail clients in USA. • Span of delivery, contracts and commercial oversight includes Salesforce, Boomi, AWS Connect, BPO, Mobile applications, Orchestration, BI, and call center.• Participate in digital transformation conversations with CXO suite and partners with design thinking, envisioning sessions, and journey mapping sessions. • Participate in comprehensive workshops defining BHAG example "How to achieve 15% CAGR"• Facilitate cross-functional collaboration within 100k Plus organizations. • Define and manage program transformation and critical dependencies• Deliver aggregated key data metrics and KPIs for P&L• Engage and build an eco-system of partners to facilitate holistic solutioning and generate awareness about shared risks, accountability and rewards

• Digital transformation leader heading 250+ person team that achieved 161% IRR through Salesforce B2B platform that serves e-commerce marketplace and product support functions. Achieved 25M+ operational cost savings year over year. • Responsible for Service Strategy and Digital solutions Products: mobile, web, and digital touch points• Portfolio owner of all self-service solutions in global operations, multi-year road maps and services delivery through Agile framework with CSPOs and CSMs directly reporting to me. • Responsible to obtain 30% ROIC on all product investments through cost efficiency, revenue enablement or cost offset measures. • Deployed AI (artificial intelligence and MLT (machine language translations) to obtain self service Product ROI of 33% efficiencies for the organization. Successfully returned 125%. • Increase call volume deflection to 84% and improved search speed and accuracy 3x for world wide customers

• P&L / Vendor Management - Oversaw the $20.5MM vendor partner relationship with Hewlett Packard Enterprises across multiple business units in four countries. Stayed within budget and wrote fixed fee SOWs for additional engagements. • Vendor management – Lead 216 individuals comprised of product developers, QA, business analysts, and program managers to ensure the appropriate alignment of resources and establish workflow processes in a highly matrixed organization• IT Strategy and Operations - Manage a team of developers in webservice APIs to enhance the customer experience and simplify product customization for the Airline industry. • Process Optimization - Developed a customized web app SOAP XML software tool that improved operational efficiency for SDLC. Reduced end-to-end testing time by 50% and achieved cost savings of $229,000 per day across five domains.

• P&L Management / Operational Excellence - Managed $29 MM portfolio for Microsoft Consulting to State and Local Governments and all education spaces for Central United states. (SLED) Engaged during the pre-sales, helped oversee delivery and oversaw revenue recognition executed by BPO team in India (KPIT, Revel, and HPE). • Budgeting and Planning - Responsible for allocation and distribution of funding / profitability for each SLED FF or T&E SOW engagement (including consulting, sub-contracts and thin-prime contracts)• Process Optimization - Led the team which designed, developed and executed LEAN process improvements resulting in $67,000 in cost savings by creating a custom tool using SQL, AZURE, and JS.• It Strategy and Operations - Selected to participate in the MACH leadership development program to complete worldwide projects specific to O365, Azure and Windows Phone space.• IT Strategy and Operations - Collaborated with C-level executives to analyze the 3% loss of worldwide market share associated with the Windows phone. Presented recommendation to acquire Xamarin software company to develop cross-platform applications. Leadership agreed and acquired.

• Operational excellence - Oversaw all aspects of consumer services and support, Defined processes for consumer and enterprise application stacks, and engaged the software development team to identify, prioritize, and resolve bugs• Operational excellence - managed OPEX costs associated with product management and forecasting.• Data Management - Built forecast models and created modeling reports for C-Level management around complex score cards and baseline development and bug capacity utilization • Data management - Data modeled within complex OLAP Cube data architectures to provide high performance and a persistent data warehouse • Data Management - Maintained database administration of Project Studio and bug statistical reporting for all new Windows OS

• Process Optimization - Reviewed existing help desk processes using LEAN methodologies and implemented recommendations across 5 lines of businesses to improve efficiency and provide cost-effective measures for increased productivity• Operational Excellence – Designed and implemented an incident management system metric reporting tool for KPIs by using SQL and SSRS with a web front end • Operational Excellence - Designed and developed internal website content for Corporate IT department utilizing SharePoint, CSS, JavaScript, HTML, JSON

• Operational Excellence - Designed an external photography web site to integrate Google Analytics and SEO metadata to improve search rankings• P&L / Budgeting and Planning - Regularly prepared financials and present to the Board of Directors regarding marketing program successes and ROI

• Aligned with C-Level executives to develop and implement effective web-based IT solutions for IBM AS400 using SQL queries • Created interactive web application with overlays utilizing JavaScript and Google Maps for insurance rating.• Application would return custom markers with XML parsing to provide relevant information based on clickable overlays for interactivity for executive level users. Application also linked to forecasts within areas of high interest. • Ensured HIPAA Compliance for all data transfers for sister company NJPURE medical malpractice insurance• Managed the Disaster Recovery and Business Continuity backup for the US through tapes, full and partial backups- manual, automated and offsite.