Amy Doherty Email & Phone Number

Hook, Hampshire, Gb

Reporting directly to the CHRO throughout all Serco positions, leading the Talent Acquisition department for Serco, Inc. North America division (9000+ employees) $1.8B estimated revenue annually. The team is comprised of approximately 55 geographically dispersed managers, recruiters, sourcers, and coordinators, grown from 10 in 2019. The team preforms recruiting and onboarding coordination, staffing strategies, and proposal support to include written content and participation in color teams. Serco’s portfolio is vast across various programs in Defense Services, Citizen Services, the Intelligence Community and Local/State contracts. Oversee staffing analysis and solutions, process and procedures, legal, compliance, outreach (Veteran, DE&I), sourcing, branding and advertising, vendors, and employee training and development in coordination with Human Resource Leadership, Executive Management and Talent Acquisition leads from Serco’s other divisions in Europe, the Middle East, Asia Pacific, and corporate offices based in England.• Leadership member of SercoVets Employee Recourse Group (ERG), member and mentor of SercoWomen ERG.• Member of the Serco 401(k) Advisory Committee and assists the CHRO regarding the Human Resource budget.• PwC Saratoga Benchmark Survey Board of Advisors representing Serco.

Hook, Hampshire, Gb

• The team updated and implemented multiple processes using our applicant tracking system; AI bot, texting, security verifications, I9 integration, relocation, and International Assignment Agreements for OCONUS hires.• Overhauled the staffing augmentation process through a managed service provider and implemented relationships with partners, including new processes and procedures. This significantly reduced costly third-party staffing needs.• In 2021 and 2022 developed and implemented a Serco-wide employee referral program. • In 2021, the WBB, Inc. acquisition resulted in ten new TA members, training both staff and new hiring managers.In 2020 and 2021 contributed to obtaining multiple Veteran recognitions, DOL Gold Medallion, Military Times “Best for Vets” and Vets Indexes Five Star employer, among others, and became a SkillBridge certified company.• Reduced open funded aged positions (75+ days) by 70% in 2020, implemented an escalation plan.• Decreased all open funded reqs by 70% and increased hiring by 82% in 2019 vs 2018.• Implemented a new applicant tracking system iCIMS July 2019, training staff and management.• In 2019, the Alion acquisition resulted in five new TA members, training both staff and new hiring managers.• Restaffed almost the entire department and incorporated the Onboarding team and coordinators.

Led a Talent Acquisition department consisting of 15 employees (two leads) supporting the Defense & Security Group (DSG) $800M estimated revenue annually. Oversaw and developed strategic partnerships with management and functional areas to create and implement staffing solutions, supporting a diverse portfolio including Air Force, Navy, Joint Commands, Federal Civilian, Health, and International. Managed contract surges and unique requirements, recompete activities and contract transitions. Mentored and supported the DSG Talent Acquisition team in various geographical locations in performance development, strategies, resources and execution. Team development of branding the company and programs through various resources including university, veteran, military, and diversity organizations. • The DSG Talent Acquisition team increased starts per month from March to October by 73%.

Led a department consisting of 25 employees (three leads) supporting the Health & Civil (HCG) Division $1.4B estimated revenue annually. Oversaw and developed strategic partnerships with management and Human Resources to create and implement staffing solutions, supporting a diverse portfolio including Diplomacy, Commerce and Courts, Federal Health, Science & Engineering, Civilian Agencies, State & Local Governments and Personnel Vetting Services. Mentored and supported the remotely located HCG Talent Acquisition team in performance development, strategies, resources and execution. Ensured recruiting processes and procedures were efficient, compliant, and responsive to customer needs.• Established and oversaw the Cyber & Cloud Staffing Council. The Council developed short - long term actions and strategies to brand, market, and attract top talent in these skills areas, partnering with the other divisions on enterprise-wide initiatives to benefit the entire company.

Arlington, Va, Us

Inaugural member of the newly created “Front End of the Business” (FEOTB) Human Resource department, selected to participate in its development, implementation and execution. Oversaw all Human Resource and Talent Acquisition efforts during proposal preparation and submission for selective, strategic proposals. Supported proposal efforts for the Mission Support and Modernization (MSM) and Cybersecurity and Special Missions (CSM) Mission Areas (Business Units), whose customers include Federal Civilian agencies, Department of Defense and the Intelligence Community, CONUS and OCONUS. Advised and wrote proposal and recompete content, labor mapping, developed and wrote total compensation structures and plans, created transition/phase in plans and staffing plans. Worked closely with the Business Development, Capture and Proposal Writing teams, Pricing, Finance and Program Operations. Participated in color teams, black hat and gate reviews. Consulted on proposal and transition plans for other areas managed by the Human Resources Generalists.• Co-created and implemented an alternative staffing process for contract transitions focused on process efficiency, agility and candidates’ experience.• Created and implemented a contract transition ‘toolbox’ and manual with developed tools; automated reporting and metrics, presentations, web pages, checklists…etc. that can be applied to all contract transitions for consistency across the enterprise.

Arlington, Va, Us

Led a department of twelve employees supporting the Mission Support and Modernization (MSM) and Transportation, Support Services (TSS) Mission Areas (Business Units) and select functional areas. Developed strategic partnerships to create and implement staffing solutions, supporting a diverse and international customer portfolio including Federal Civilian, Department of Defense, Intelligence Community, and Engineering, CONUS and OCONUS. Mentored and supported the diverse MSM/TSS Talent Acquisition team in various geographical locations in performance development, strategies, resources and execution. Ensured recruiting processes and procedures were efficient, accurate and compliant. Managed contract, department surges and unique requirements, recompete activities and contract transitions.• 2015 Staffing Transition Manager; led a large joint venture contract transition hiring approximately 750 employees (1000+ with subcontractors) in diverse US locations in 90 days. Managed all aspects of staffing for the transition across both parent companies: application processing, interviewing events, offer and onboarding processes. Led the stand-up of the new Talent Acquisition department, creating all documents and processes on behalf of the joint venture company.• 2015 Staffing Transition Manager; led a large DoD contract transition hiring approximately 180 employees (250+ with subcontractors) in Colorado Springs, CO and multiple satellites ahead of transition schedule.

Masters Human Resource Management

Human Resource Management Certificate, Human Resources Management And Services

Bachelor Of Arts (Ba), Regents Psychology