Amy Jones Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

San Diego, California, Us

Lead the design, execution, and communication of strategic change initiatives within the Go-to-Market (GTM) Enablement organization, ensuring alignment with business goals while effectively guiding teams through transformational processes.

San Diego, California, Us

-Design and deliver comprehensive learning experiences for GTM professionals, enhancing their skills and contributing to increased sales efficiency.-Guide the Mindtickle (LMS) enablement strategy, ensuring alignment with business objectives and maximizing platform utilization.-Drive marketing for learning campaigns, promoting training initiatives and boosting engagement.

San Diego, California, Us

★ Awards: Exceptionally Effective, Q1 2023-Modernized the global Virtual Enablement Call program, improving engagement and effectiveness for global/remote teams.-Specialized in corporate communication and change management, effectively facilitating GTM enablement transitions and enhancing internal communication strategies.-Project managed SKO breakout content, ensuring seamless execution and impactful sessions.-Led SKO gamification, booth, and registration strategies, driving participant engagement and overall event success.-Developed and maintained the SKO 2022 content archive, providing a valuable resource for ongoing reference and training.

San Ramon, California, Us

-Drove the design, implementation, and evaluation of training programs to ensure consistent skills and knowledge in a fast-paced SaaS environment.-Developed professional development frameworks and led change management efforts for new tool, process, and product introductions while partnering with sales, services, and product teams.-Strengthened new hire onboarding curriculum while collaborating with the People Team and department leaders.-Forecasted and proactively addressed competency training and continuing education needs while aligning closely with sales and services leadership, ensuring alignment with company objectives.

San Ramon, California, Us

Identified, analyzed, and resolved daily product supportability issues, becoming a go-to resource for direct and cross-functional teams.Led best practice consultations for mid-market and enterprise users, driving search rankings, enhancing review marketing, and bolstering online reputation.Facilitated product admin training for small business stakeholders.Enhanced, expanded, and maintained client-facing Help Center articles.Co-authored the Customer Support Playbook with the Head of Customer Success, streamlining processes and policies.Conceptualized and piloted a Buddy System Revamp in coordination with the Enablement Team.Appointed as Salesforce Subject Matter Expert (SME) to lead the transition to new Help Desk CRM software.Worked closely with the Head of Customer Success to identify potential candidates for CX Support Specialist and Manager roles.Served on the Care and Connect Council, organizing internal events and recognition programs for Nashville office community contributors.

San Francisco, California, Us

★ Awards: Best & Britest, 2019Managed omni-channel communication streams to provide white-glove support to independent event creators and resolve attendee inquiriesEmpowered event creators to maximize the Eventbrite platform Selected to monitor and analyze social media buzz to elevate customer needs and improve experiencesAuthored and deployed marketing communication campaigns on behalf of music venuesEngaged with other business units to ensure the delivery of market-defining solutionsCollaborated with CX Leadership and other relevant stakeholders to highlight CX learning gaps and implement creative solutionsActed as a “Buddy” to new hires to provide a structured and personalized onboarding experienceCompleted the GrowBrite Britebadge program, an educational boot camp covering instructional design, training delivery, and course development.

Nashville, Tn, Us

Provided proactive outreach, educational programming, and liaison services to a diverse student population.Promoted and maintained a friendly, nurturing atmosphere conducive to keeping students engagedCoached at-risk students in identifying and overcoming personal barriers to promote increased and sustainable classroom performanceLed process for withdrawn students to re-enter into their programAssisted the Director of Education in implementing programs and activities to recognize student's success

Memphis, Tn, Us

★ Awards: Rising Star, 2016Leveraged a strengths-based approach to divert youth from out-of-home placementsConducted and analyzed assessment data to design and implement tailored and effective intervention strategiesCollaborated with external systems to align treatment plans and deliver comprehensive and well-structured servicesEmpowered parents through psycho-education and intervention techniquesManaged client appointments with external services, optimizing client support Coached teammates in designing and executing individualized treatment programs while effectively managing a full caseload

*SASS - Screening, Assessment, and Support Services*★ Awards: Frequently recognized by peers and supervisors through the Rewards and Recognition program for consistently going above and beyond Delivered high-quality crisis stabilization support with a focus on proactive discharge planningConducted in-depth intake screening for new referrals, utilizing interviews, assessments and prior service records to ensure the best careDesigned and implemented effective service plans and managed client calendars and complex transportation arrangementsMaintained rigorous documentation to agency standards, guaranteeing eligibility and funding requirements were metCompleted documentation in compliance with agency standards to ensure eligibility and fundingAchieved notable outcomes, including significantly improved client satisfaction and enhanced community, school, and home functioning

Bachelor Of Arts (B.A.), Psychology

High School Diploma, General Education