• Successfully distributed advanced first aid certificates to students in a timely manner by efficiently responding to e-mail requests branches across BC.• Effectively communicated both verbally and in writing with students who made official complaints or appealed exam results• Generated a monthly instructor and examiner reports during the past months • Handled exam e-mails requesting for replacement and out-of-jurisdiction certificates• Certified for Standard First Aid for Industry (OFA Level 1)

• Successfully cultivated and maintained positive customer relations by responding to inquiries and special requests in a timely and professional matter.• Effectively communicated both verbally and in writing with students, staffs and stakeholders by utilizing Microsoft Office Suite including Microsoft Dynamics and Outlook. • Maintained comprehensive knowledge of medical institution’s policies and procedures to direct business clients and stakeholders.• Acted as the education institution spokesperson regarding admissions, refunds, class transfers as well as special requests for students.• Achieved both individual and team sales targets by working effectively and collaboratively in a team environment.• Exceeded customers’ demands for products and trainings by working collaboratively with sales and marketing teams.• Demonstrated accountability by securing private files and documents on administration databases.• Conducted effective enrolment and courses registration services through information gathering and evaluations on students’ needs.• Performed appropriate actions for resolution by closely considering all student complaints regarding admissions and registrations.• Provided exceptional customer service by handling overflow calls and customer service e-mails in a timely manner.

• Trained sales associates by conducting scenario based role-playing to transfer product knowledge and share customer-driven approaches.• Encouraged returning customers by articulating gathered information clearly and acknowledging the customer needs• Ensured phone activations were processed properly by matching authorized users’ identification information as well as inputting accurate codes • Mitigated issues in service by complying with operational processes regarding communications to other departments or senior management regarding repairs and escalations.• Attained effective time management skills by utilizing flexible work schedules to get daily tasks done• Created a personal sales script to onboard customers to new products or services. • Actively participated in weekly team meetings by contributing solutions for improving customer-driven strategies.• Received consistent positive feedback from customers for specific services such as hardware repairs or demonstrations of different products and services.• Consistently fulfilled store quotas and daily sales targets through the promotion of hardware devices and technical services.• Recognized nationally for achieving the Top 9th sales score in Canada for Samsung.

Participated in complex product knowledge training for 250+ product variations and accessories. Delivered excellent customer experience to new customers by providing an approachableintroduction to products and their unique distinguishing features. Utilized secondary language skills and communication techniques by engaging internationalclients and promoting higher-end products. Provided transparency for all products by distributing educational product knowledge materials tothe customers.