Amy Lee Email & Phone Number

Vancouver, Canada Area

• Successfully distributed advanced first aid certificates to students in a timely manner by efficiently responding to e-mail requests branches across BC.
• Effectively communicated both verbally and in writing with students who made official complaints or appealed exam results
• Generated a monthly instructor and examiner reports during the past months
• Handled exam e-mails requesting for replacement and out-of-jurisdiction certificates
• Certified for Standard First Aid for Industry (OFA Level 1)

Vancouver, Canada Area

• Successfully cultivated and maintained positive customer relations by responding to inquiries and special requests in a timely and professional matter.
• Effectively communicated both verbally and in writing with students, staffs and stakeholders by utilizing Microsoft Office Suite including Microsoft Dynamics and Outlook.
• Maintained comprehensive knowledge of medical institution’s policies and procedures to direct business clients and stakeholders.
• Acted as the education institution spokesperson regarding admissions, refunds, class transfers as well as special requests for students.
• Achieved both individual and team sales targets by working effectively and collaboratively in a team environment.
• Exceeded customers’ demands for products and trainings by working collaboratively with sales and marketing teams.

Vancouver, Canada Area

• Trained sales associates by conducting scenario based role-playing to transfer product knowledge and share customer-driven approaches.
• Encouraged returning customers by articulating gathered information clearly and acknowledging the customer needs
• Ensured phone activations were processed properly by matching authorized users’ identification information as well as inputting accurate codes
• Mitigated issues in service by complying with operational processes regarding communications to other departments or senior management regarding repairs and escalations.
• Attained effective time management skills by utilizing flexible work schedules to get daily tasks done
• Created a personal sales script to onboard customers to new products or services.

Vancouver, Canada Area

Participated in complex product knowledge training for 250+ product variations and accessories. Delivered excellent customer experience to new customers by providing an approachableintroduction to products and their unique distinguishing features. Utilized secondary language skills and communication techniques by engaging internationalclients and.

Diploma, Accounting

Diploma, International Business Management

International Trades & Transportation