Amy R Email & Phone Number

I bring over six years of combined experience in mortgage servicing, office administration, and client service support. My dedication and hard work have earned me recognition from past and current employers for being a self-motivated and industrious professional. I consistently exceed expectations and strive to deliver exceptional results.In my role in client service support, I successfully contributed to enhancing communication and efficiency within the organization. I took the initiative to create documents that effectively gathered information and explained our company’s products to Spanish-speaking clients. This effort improved accessibility for a significant portion of our customer base but also fostered stronger relationships with our clients.Additionally, I developed a comprehensive, user-friendly layout for our document management software. This resource guided customers on how to create and update their profiles, streamlining the onboarding process for new clients and ensuring that established clients could efficiently monitor their loan status. My work significantly improved client engagement and satisfaction, demonstrating my commitment to providing exceptional service and support.In my role as Executive Assistant, I analyzed marketable statistics to identify trends and opportunities that informed strategic decision-making. This included monitoring key performance indicators which allowed Multiplatform team members to adapt our strategies proactively.I also maintained an up to date schedule of product release dates, coordinating closely with various departments to ensure timely delivery. By tracking these milestones, I facilitated effective planning and minimize the risk of delays. My goal was to ensure our initiatives aligned with market demands and organizational goals.In my free time, I volunteer at animal shelters and organizations that provide affordable pet care, giving new homes to our four-legged friends. I also stay active through gym workouts, Brazilian Jiu Jitsu, and my passion for reading—I'm proud to say I’m a bookworm and can often be found at my local library.

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  Bergen Community College

  General