My mission is simple: Arranging people and process to achieve your strategic goals.

Leading the organization to align enterprise programs with strategic goals and optimizing enterprise applications, committed to Educator First in all we do.

Direct and lead a team responsible for plan, design, implementation, and project management activities of the Company’s business applications and database management systems. Key systems supported by the Business Systems team include:- Salesforce.com: Sales pipeline management, customer call center case management, professional services delivery management, orders and processing management, vendor and partner relationships- Salesforce CPQ: Quoting tool (integrated with SalesForce.com)- Map Anything: Mapping tool for Sales and Services (integrated with Salesforce)- Zuora: Billing system for consumer product- Great Plains: Order entry & financial systems - BI360/Binary Stream: Financial reporting tool and Revenue Recognition- Integrations: Integration and support between enterprise applications, products and data warehouse- Data Warehouse: Financial and operational reporting, Financial KPI analytics, Customer usage reporting, GoodData dashboards

• Spanlink Communications (Telecom Industry) - Project: Program Manager - Enterprise Resource Planning (ERP) Systems Integration. Overview: Directed the implementation of 5 new software applications, integrating them with 3 core existing applications, resulting in streamlining back-end business processes. • Mayo Clinic (Healthcare Industry) - Project: Enterprise Project and Portfolio Management Deployment. Overview: Configured Project Server 2010 Implementation to support both Enterprise Project Management (EPM) and Portfolio Management (PPM) Processes.• Agstar Financial Services (Financial Industry) - Project: Microsoft Project Training & Enterprise Project Management Support. Overview: Analyzed Project Management Gaps to develop and deliver Project Management Entry-level Microsoft Project course and Advanced course in Microsoft Project Server• Silveus (Crop Industry) - Project: Project Manager for Software Development Project. Overview: Managed all aspects of project execution including: scope definition, requirements gathering & process mapping, project planning, change management and execution using Agile methodologies.• National Bone Marrow Donor (Healthcare Industry) - Project: Enterprise Project and Portfolio Management Deployment. Overview: Delivered Microsoft Project Server 2007 Training. Mentored and supported EPM team members and managers ensuring compliance to new business processes.• Boston Scientific (Healthcare Industry) - Project: Enterprise Project and Portfolio Management Deployment. Overview: Configured/Facilitated/Managed Project Server 2007 Implementation to support Enterprise Project Management (EPM) for the Engineering Department.• Carlson Marketing Worldwide (Marketing Industry) - Project: Enterprise Project and Portfolio Management Deployment. Overview: Facilitated conversations with PMO to establish PMO processes for Microsoft Enterprise Project Management (EPM) Project Server implementation.

• Directed IT Development team defining strategic roadmaps for both custom software development applications and the integration of 3rd party applications, resulting in operational efficiencies and alignment of business goals. • Directed IT Operations team overseeing network infrastructure and operational support for 60+ locations and remote offices, resulting in 99.9999% network availability.• Established and promoted a corporate project portfolio management system and Information Management Committee (IMC) aligning project prioritization and implementation with corporate goals and objectives.• Built and directed a cross-functional team for all areas supporting the IT Development Lifecycle, including Project Management, Business Analysis, Quality Assurance and Training and Documentation.• Experienced Leader managing onsite, virtual and oversees outsourced resources ensuring team communication and collaboration resulting in exceeding goals in a fast-paced organization.• Strategically Defined and Executed IT Business Plans aligning IT projects and objectives with organizational goals reducing operational inefficiencies by over $2.5 million dollars.• Successfully established and managed IT Vendor relationships, directly supporting a $1.7 million dollar IT budget. • Developed and Proposed IT Business cases supporting cost reduction efforts and increased operational efficiencies. • Reduced IT employee turnover rate from 90% to 10% in less than two years.• Promoted to Manager of Information Technology within 2 months of employment.

• Plans, directs and coordinates the activities of multiple projects from inception thru implementation.• Develops project goals, work plans, staffing assignments, timelines, implementation strategies and evaluation methods..• Manages project staff and provides direction to project teams.• Directs and coordinates activities of project personnel to ensure projects progress on schedule.• Measure, evaluate and communicate project performance to Executive Team.• Develop and implement strategies to encourage and obtain stakeholder and partner support and participation.• Plans, facilitates and conducts meetings related to assigned projects.• Managed Project Scope and Change Management Processes, ensuring Stakeholder alignment and acceptance.• Developed Work Request process and review team to ensure proper alignment of IT Projects with corporate priorities.• Established Key Learnings project reviews, ensuring continuous project improvement for delivery.

• Built and directed a cross-functional team for all areas supporting the IT Development Lifecycle, including Project Management, Business Analysis, Quality Assurance and Training and Documentation, increasing team size by 900% allowing for successful completion of all projects, on time, within budget and with the required quality.• Established and promoted a corporate project portfolio management system aligning project prioritization and implementation with corporate goals and objectives.• Established standards and procedures for organizational development, employee development, quality and customer relations as a means to enhance employee awareness and to establish appropriate methodologies for managing change requirements.• Managed multiple overlapping programs maintaining on-time delivery, achieving full customer expectations and accomplishing program completion within the established budget.• Managed and drove process improvement using Six Sigma methodologies across cross-functional areas to deliver consistent and repeatable processes.• Established and implemented standards and processes for Business Analysis, Project Management, Quality Assurance and Training and Documentation roles.• Established and implemented corporate project portfolio management program.

• Plans, directs and coordinates the activities of multiple projects from inception thru implementation.• Develops project goals, work plans, staffing assignments, timelines, implementation strategies and evaluation methods..• Manages project staff and provides direction to project teams.• Directs and coordinates activities of project personnel to ensure projects progress on schedule within the prescribed budget.• Measure, evaluate and communicate project performance.• Develop and implement strategies to encourage and obtain stakeholder and partner support and participation.• Administer budgets, authorizes expenditures and develops and monitors contracts.• Plans, facilitates and conducts meetings related to assigned projects.• Managed Project Scope and Change Management Processes, ensuring Stakeholder alignment and acceptance.• Developed Work Request process and Review team to ensure proper alignment of IT Projects with corporate priorities.• Established Key Learnings project reviews, ensuring continuous project improvement for delivery.

• Built a team for five multi-million dollar projects increasing team size by 300% allowing for successful completion of all projects, on time, within budget and with the required quality.• Conducted gap/needs analysis of existing processes, recommended cost effective and efficient changes, saving clients over $100,000 a year in lost productivity and over $114,000 in product development costs.• Presented and demonstrated software products to prospective clients for potential sales, contributing to an increase in revenue of over one million dollars.• Realigned customer expectations and altered training program to meet new requirements, resulting in over $500,000 in new revenue.• Recognized and rewarded by corporate for having demonstrated outstanding people management skills, as a result of motivating employees and improving employee morale.• Managed multiple overlapping projects maintaining on-time delivery, achieving full customer expectations and accomplishing project completion within the established budget.• Appointed to Internal ISO9000 Auditor position, ensuring ISO9000 compliance and preparing team members for regularly scheduled ISO9000 audits.• Managed risk identification process, resolution and escalation of project risks and issues, ensuring mitigation plans were effectively established.

• Managed and delivered over 100 technical documents, 5 online help systems and 7 training programs while maintaining 100% on-time customer delivery.• Creatively resolved customer issues and concerns resulting in exceeding customer expectations and increasing revenue by 12%.• Established an online procedural database for Customer Service Representatives reducing center telephone response time by 15%.