Amy J. Walters Email & Phone Number

Portland, Oregon Area

• Assists agents and clients with incoming calls regarding pending applications• Reviews and verifies the accuracy and completeness of applications• Provides excellent customer service via multiple platforms • Conducts all aspects of relationship management for internal and external customers• Provides information and research to analyze and resolve problems effectively• Actively participates in the identification and implementation of process improvements

Greater Omaha Area

• Served as the central communication point between sales representatives, order verifiers, independent contractors, warehouse personnel, delivery personnel and customers• Coordinated the scheduling, delivery, and installation of customer orders in a timely manner• Managed new installation projects from the point of contract through to resolution of post-installation service issues• Managed recovery process and helped coordinate solutions for shortages and damaged product• Obtained required building permits from local city and county building and safety departments prior to starting replacement projects• Followed lead-safe work practice standards in compliance with EPA (Environmental Protection Agency)• Prepared and sent warranty information packets to new customers• Provided technical support to sales representatives for Pella Quoting Management System• Provided quoting assistance to dedicated sales representatives that meet the requirements for the program• Understood and utilized CRM in order to assist Trade Sales Reps in managing all customer interactions• Interpreted and read sets of residential home plans for take-offs in order to convert them into quotes• Provided courteous customer service when making daily appointment reminder and follow-up calls to customers

Omaha, Ne

• Coordinated and executed email marketing campaigns that promote products, services and events for advertisers• Created and implemented advertiser profiles, badges and banners to website• Posted local event listings to The Bump website for advertisers• Tracked and analyzed statistics from email campaigns and online services• Maintained and updated distribution list and production schedule for The Bump magazine• Composed and sent email communications to current advertisers• Prepared and sent promotional advertorials to current advertisers• Provided technical support to account executives for various computer platforms via phone, email or chat

Omaha, Ne

• Scheduled clinical consults by preparing and circulating required documentation for sessions• Scheduled and supported Telehealth sessions using a communication platform• Provided courteous customer service to providers and clients• Acted as a liaison between clients and providers• Prepared weekly reports of Telehealth appointment activity• Accurately maintained detailed patient records• Maintained strict confidentiality regarding patient records and information according to HIPAA guidelines• Utilized Microsoft Dynamics CRM

Omaha, Ne

• Answered computer based telephone system for the hospital in a professional manner• Provided courteous customer service to physicians, staff, students and patients• Acted as a liaison between patients, physicians, and other healthcare professionals• Provided organizational information to callers• Provided after hours answering service to various medical clinics throughout the community• Assisted nurses with patient triage by obtaining demographical information• Maintained database of patient demographics• Maintained strict confidentiality regarding patient records and information according to HIPAA guidelines• Trained new department employees

Offutt Afb, Ne

• Created and maintained provider appointment schedules• Managed provider personal schedules• Coordinated and scheduled pharmacy representative visits to the clinic• Scheduled specialty appointments for patients by contacting patient in a timely manner• Assisted busy front desk by taking phone calls and checking in patients• Prepared monthly reports of patient statistics• Managed the clinic “Sunshine Fund” by organizing clinic parties and gifts, as well as being responsible for petty cash