Amy J. Walters Email & Phone Number

Portland, Oregon Area

• Assists agents and clients with incoming calls regarding pending applications
• Reviews and verifies the accuracy and completeness of applications
• Provides excellent customer service via multiple platforms
• Conducts all aspects of relationship management for internal and external customers
• Provides information and research to analyze and resolve problems effectively
• Actively participates in the identification and implementation of process improvements

Greater Omaha Area

• Served as the central communication point between sales representatives, order verifiers, independent contractors, warehouse personnel, delivery personnel and customers
• Coordinated the scheduling, delivery, and installation of customer orders in a timely manner
• Managed new installation projects from the point of contract through to resolution of post-installation service issues
• Managed recovery process and helped coordinate solutions for shortages and damaged product
• Obtained required building permits from local city and county building and safety departments prior to starting replacement projects
• Followed lead-safe work practice standards in compliance with EPA (Environmental Protection Agency)

Omaha, NE

• Coordinated and executed email marketing campaigns that promote products, services and events for advertisers
• Created and implemented advertiser profiles, badges and banners to website
• Posted local event listings to The Bump website for advertisers
• Tracked and analyzed statistics from email campaigns and online services
• Maintained and updated distribution list and production schedule for The Bump magazine
• Composed and sent email communications to current advertisers

Omaha, NE

• Scheduled clinical consults by preparing and circulating required documentation for sessions
• Scheduled and supported Telehealth sessions using a communication platform
• Provided courteous customer service to providers and clients
• Acted as a liaison between clients and providers
• Prepared weekly reports of Telehealth appointment activity
• Accurately maintained detailed patient records

Omaha, NE

• Answered computer based telephone system for the hospital in a professional manner
• Provided courteous customer service to physicians, staff, students and patients
• Acted as a liaison between patients, physicians, and other healthcare professionals
• Provided organizational information to callers
• Provided after hours answering service to various medical clinics throughout the community
• Assisted nurses with patient triage by obtaining demographical information

Offutt AFB, NE

• Created and maintained provider appointment schedules
• Managed provider personal schedules
• Coordinated and scheduled pharmacy representative visits to the clinic
• Scheduled specialty appointments for patients by contacting patient in a timely manner
• Assisted busy front desk by taking phone calls and checking in patients
• Prepared monthly reports of patient statistics