Amy Wiley Email & Phone Number

Vancouver, British Columbia, Ca

Eden Prairie, Minnesota, Us

Broomfield, Co, Us

• Chief of Staff for CTO responsible for evaluating over 300 employees across 15 teams/departments. Position included regularly evaluating team structures, managing overall engineering budget, headcount, recruiting, hiring, redundancy, organization health, training and employee performance. • Executive leader overseeing Technical Support, Threat Research, Product Operations, Business Intelligence and Network and Systems teams. Staff varied from 125 – 140 individuals worldwide. • Executive Engineering Sponsor for projects and requests from IT, IS, HR, Legal, Compliance and Finance team. Ensured all strategic company level requests into Engineering organization were properly prioritized and managed to completion to ensure overall company success.

Broomfield, Co, Us

Broomfield, Co, Us

San Jose, California, Us

Broomfield, Co, Us

Managed a team of 10 senior engineers that served as the unified voice of our customers to Development, Q/A, Product Management and various other organizations (internal/external).Identified problems and drove to resolution. Managed all escalations worldwide across entire product portfolio. Provided additional assistance to Sales team by acting as a secondary resource for the Worldwide Sales Engineers. These duties included demos, pre-sales conference calls and providing level 3 support for onsite engineers. Managed high profile accounts by acting as a Global Technical Support Account Manager. This includes providing level 2 and 3 support to the customer during evaluation period, deployment planning and assistance, onsite visits, problem ticket resolution and attending weekly customer status meetings.

Managed high profile customers, specializing in web technologies. Technical responsibilities included; customer consultations, support ticket escalations, internet and intranet web site configurations, web server support, network configurations and network security issues. In-depth troubleshooting of various client Apache, Tomcat and IIS web server configurations. Responsible for requirements gathering, testing and maintenance of main debugging utility used by technical support in determining web server configuration conflicts. Considered local web application and tools expert. Created training for level one support team including, technical documentation, technical solutions, online training, web site content and live classroom settings. Additional duties include monitoring support and client email aliases, PMR queues, tracking commonly reported problems, reviewing and approving technical solutions and constant availability to management, sales and field representatives should priority one issues arrive.

Us

Company Intranet team lead responsible for design, team management, content development, security and dependability. One of two employees responsible for phone system including switch configurations, programming, and wiring. Team lead for Y2K workstation compliance.