Amy Kaiser, Msw Email & Phone Number

• Responsible for overseeing program administration, program planning, and quality assurance of agency programs. Supervises Program Directors and Program Staff, collaborating closely with the Executive Director to ensure.
• Engage in Strategic Planning and community-wide planning, implementrecommendations, and assess effectiveness regularly.
• Interview, hire, train, and evaluate program directors; provide supervision and support.
• Collaborate with vendors and the Management Team to select and maintain databasesystems for client data management.
• Maintain policies and procedures aligned with best practices in service delivery.
• Assist program directors in developing annual program budgets and monitoringexpenditures.

• Developed and scaled a home delivery program serving over 5K households
• Launched and led a strategic initiative to end hunger
• Successfully developed model for Weekly Free Grocery program
• Established Evaluation Team, adept in learning agendas, evaluation plans, and geo-analysis
• Collaborated on successful pilot of a CRM now utilized across all Second Harvest program
• Launched and led the Listen for Good project to design and implement a client feedback system

San Mateo County

• Oversaw daily operations for public assistance programs - including oversight of 100+ staff, CalFresh Program Managerul 2013 · 8 yrs 7 mos
• Managed and facilitated the completion of complex IT & facilities projects; plan for future needs and changes
• Developed and presented large-scale project-specific and departmental presentations
• Managed the general operations of information technology & facilities which includes the oversight of 25+ staff, 60+ systems/applications, and 10+ Facilities; Application Development and Support, Performance Reporting.

Children & Family Services

First year field placement with the Children & Family Services division. Focus included working with Non-Minor Dependent youth (AB12), Commercially & Sexually Exploited Children/Youth and a variety of data and policy assignments.

• Provided high-level policy oversight
• Managed the Performance and Quality Improvement plan
• Developed and Monitored Division Budget

Masters, Social Work

Bachelor'S Degree, Sociology

Executive Development Certificate, Public Administration

Bay Area Social Services Consortium