Amy Kavalec Email & Phone Number

United States

Nashville, Tn, Us

At Psych Hub, we’re reimagining education for behavioral health by shifting focus from “one and done” eLearning to ongoing, meaningful engagement with the dynamic and ever-expanding resources of our platform. With this unique approach, Psych Hub helps advance providers’ journeys from knowledge learned to behavior changed.Psych Hub offers solutions for Behavioral Health Providers, Healthcare Clinicians, and Mental Health Allies. Our content and resources are delivered in multiple formats to meet every learning style. Each Hub hosts a robust collection of evidence-based courses, short videos, podcasts, text-based resources, digital tools and a community forum to learn about the latest interventions on how to best support people facing mental health challenge.

Overland Park, Kansas, Us

Passionate about Customer Success above all else, I am a change leader focused on continuously improving employees' impact on the client experience by encouraging cross team collaboration, strategic thought leadership and issue resolution. Integral to scaling as the company grows; from strategy to plan to execution to result, I build analysis and reporting tools to better understand customers, predict opportunities and risk in churn and customer experience, and enhance others’ understanding of the business. I formalize customer listening through NPS and other efforts that impact how we evolve to support customers across solutions and experiences. I am a trusted CX advisor and partner to functional leaders across teams.NPS, CSAT, VOC, Customer Health, OKR, Engagement, Operational Metrics, Scaling Customer Experience, QBR, Maximize Retention, Minimize Risk, Foster Growth and enable our cross-functional teams to be effective and productive. Quest Analytics believes the idea that Health insurance is a promise. And that Health care is a promise kept. We help America’s health plans keep theirs by providing them with enterprise-wide network adequacy and directory accuracy solutions that streamline their workflow while saving their teams time and resources. Why do all eight of the nation’s largest insurance companies, The Centers for Medicare and Medicaid Services (CMS), state regulators, benefit brokers, consultants, third-party administrators (TPAs) and more than 425 health plans trust us to solve their access, adequacy and accuracy problems? Because only Quest Analytics delivers consistently cutting-edge solutions that get the job done.

Reston, Va, Us

Inspire Customer Success and Program Health across company through creation of Executive 360 initiative. Define operational metrics for account Health Score through alignment with Product, VoC, NPS, Exceptions, and Sales for retention focus. Present holistic view of customer opportunities through deep understanding of value drivers, empathy for customers and passion for revenue and growth. Resourceful and focused on continuous improvement while serving customers and delivering value.

Greenwood Village, Colorado, Us

Consultative, solution-focused approach to driving stellar customer experience for Enterprise, Medium/Small and Grant customers via creation of journey maps, business reviews, scorecards, process mapping, design improvement and story-telling to key stakeholders of discovered metrics and findings.Lead team in workshops and creative sessions focused on teambuilding, process improvement,change management; plan, implement and manage change through encouragement of cross-functional efforts.Define and measure KPIs, project milestones, ARR churn and client advocacy; present to keystakeholders; implement best practices to ensure opportunities are delivered to improve Voice of the Customer.

Denver, Colorado, Us

Consultative approach to leading projects through implementation, training and support for large healthcare organizations.Provided the leadership, management and vision for the company to enable proper operational controls, reporting procedures and data collection, and put people systems in place to effectively grow the organization and ensure financial strength and operating efficiency. Hired and onboarded team members who were passionate about exceeding customer expectations through a blend of technology, people and process-based solutions; utilized client-focused leadership to develop and execute an end-to-end customer experience strategy.

Founded and operated daily marketing strategies and built a solid referral program for handmade, custom-designed jewelry; specialize in weddings, retail outlets and boutique markets.

Us

Conducted DSL technology corporate business and training support for all levels of management and customers; identified and presented operational and product issues to aid customers.Maintained budget, metrics and implementation project outline on program efficiency for analysis and reported findings and recommendations to upper management.

Atlanta, Georgia, Us

Master Of Business Administration (Emba)

Organizational Communication Studies