Amy Kavalec Email and Phone Number
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CX Leaders have to cross all functions - climb big mountains, lend a listening ear, challenge the status quo, transform chaos to order, and have a personal level of comfort and tolerance for uncertainty. All of this, while remaining the true ultimate customer champion. I tackle business challenges authentically and through a holistic viewpoint of people, processes, data and technology. I am passionate about being creative and discovering the win-win solutions that best serve customers, my teams, and the business. Managing the customer perception is one of the most important things a company should be doing. With over 15 years progressive experience in Customer Success, Project Management, Operations and Communications Strategy, I am motivated and energized by engaging with my team members and peers; making sure they feel respected and rewarded in their efforts, and together, striving to manage and exceed customer expectation.
Psych Hub
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Vice President Of Client SuccessPsych Hub Jan 2023 - PresentNashville, Tn, UsAt Psych Hub, we’re reimagining education for behavioral health by shifting focus from “one and done” eLearning to ongoing, meaningful engagement with the dynamic and ever-expanding resources of our platform. With this unique approach, Psych Hub helps advance providers’ journeys from knowledge learned to behavior changed.Psych Hub offers solutions for Behavioral Health Providers, Healthcare Clinicians, and Mental Health Allies. Our content and resources are delivered in multiple formats to meet every learning style. Each Hub hosts a robust collection of evidence-based courses, short videos, podcasts, text-based resources, digital tools and a community forum to learn about the latest interventions on how to best support people facing mental health challenge.
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Director Client Success OperationsQuest Analytics, Llc Apr 2022 - Jan 2023Overland Park, Kansas, UsPassionate about Customer Success above all else, I am a change leader focused on continuously improving employees' impact on the client experience by encouraging cross team collaboration, strategic thought leadership and issue resolution. Integral to scaling as the company grows; from strategy to plan to execution to result, I build analysis and reporting tools to better understand customers, predict opportunities and risk in churn and customer experience, and enhance others’ understanding of the business. I formalize customer listening through NPS and other efforts that impact how we evolve to support customers across solutions and experiences. I am a trusted CX advisor and partner to functional leaders across teams.NPS, CSAT, VOC, Customer Health, OKR, Engagement, Operational Metrics, Scaling Customer Experience, QBR, Maximize Retention, Minimize Risk, Foster Growth and enable our cross-functional teams to be effective and productive. Quest Analytics believes the idea that Health insurance is a promise. And that Health care is a promise kept. We help America’s health plans keep theirs by providing them with enterprise-wide network adequacy and directory accuracy solutions that streamline their workflow while saving their teams time and resources. Why do all eight of the nation’s largest insurance companies, The Centers for Medicare and Medicaid Services (CMS), state regulators, benefit brokers, consultants, third-party administrators (TPAs) and more than 425 health plans trust us to solve their access, adequacy and accuracy problems? Because only Quest Analytics delivers consistently cutting-edge solutions that get the job done. -
Customer Health Program DirectorEllucian Apr 2021 - Apr 2022Reston, Va, UsInspire Customer Success and Program Health across company through creation of Executive 360 initiative. Define operational metrics for account Health Score through alignment with Product, VoC, NPS, Exceptions, and Sales for retention focus. Present holistic view of customer opportunities through deep understanding of value drivers, empathy for customers and passion for revenue and growth. Resourceful and focused on continuous improvement while serving customers and delivering value. -
Director Of Customer SuccessIn2L Dec 2018 - Mar 2021Greenwood Village, Colorado, UsConsultative, solution-focused approach to driving stellar customer experience for Enterprise, Medium/Small and Grant customers via creation of journey maps, business reviews, scorecards, process mapping, design improvement and story-telling to key stakeholders of discovered metrics and findings.Lead team in workshops and creative sessions focused on teambuilding, process improvement,change management; plan, implement and manage change through encouragement of cross-functional efforts.Define and measure KPIs, project milestones, ARR churn and client advocacy; present to keystakeholders; implement best practices to ensure opportunities are delivered to improve Voice of the Customer. -
Director Of Customer Experience Cx | OperationsMcn Healthcare Mar 2009 - Dec 2018Denver, Colorado, UsConsultative approach to leading projects through implementation, training and support for large healthcare organizations.Provided the leadership, management and vision for the company to enable proper operational controls, reporting procedures and data collection, and put people systems in place to effectively grow the organization and ensure financial strength and operating efficiency. Hired and onboarded team members who were passionate about exceeding customer expectations through a blend of technology, people and process-based solutions; utilized client-focused leadership to develop and execute an end-to-end customer experience strategy. -
Entrepreneur, Owner & DesignerBumblebeads Llc 2001 - 2009Founded and operated daily marketing strategies and built a solid referral program for handmade, custom-designed jewelry; specialize in weddings, retail outlets and boutique markets.
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Project ManagerRhythms Netconnections 1999 - 2002UsConducted DSL technology corporate business and training support for all levels of management and customers; identified and presented operational and product issues to aid customers.Maintained budget, metrics and implementation project outline on program efficiency for analysis and reported findings and recommendations to upper management. -
Flight AttendantDelta Air Lines 1995 - 1999Atlanta, Georgia, Us
Amy Kavalec Skills
Amy Kavalec Education Details
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University Of Denver - Daniels College Of BusinessMaster Of Business Administration (Emba) -
The University Of KansasOrganizational Communication Studies
Frequently Asked Questions about Amy Kavalec
What company does Amy Kavalec work for?
Amy Kavalec works for Psych Hub
What is Amy Kavalec's role at the current company?
Amy Kavalec's current role is CX Experience & Operations Leader - Creating Attitudinal Loyalty and Driving Customer Success.
What is Amy Kavalec's email address?
Amy Kavalec's email address is am****@****ian.com
What is Amy Kavalec's direct phone number?
Amy Kavalec's direct phone number is +130376*****
What schools did Amy Kavalec attend?
Amy Kavalec attended University Of Denver - Daniels College Of Business, The University Of Kansas.
What are some of Amy Kavalec's interests?
Amy Kavalec has interest in Collecting Antiques, Exercise, Home Improvement, Reading, Shooting, Gourmet Cooking, Sports, The Arts, Golf, Food.
What skills is Amy Kavalec known for?
Amy Kavalec has skills like Program Management, Strategic Planning, Leadership, Strategy, Team Building, Marketing, Business Development, Marketing Strategy, Management, Training, Customer Service, Sales.
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