Amy Bragg

Amy Bragg Email and Phone Number

Lead Contact Representative (Enrollment Case Mgmt.) @ U.S. Department of Veterans Affairs
Wakefield, KS, US
Amy Bragg's Location
Wakefield, Kansas, United States, United States
About Amy Bragg

Resourceful, results-driven Lead Contact Representative who consistently exceeds customer experience expectations. Possess expertise to quickly troubleshoot issues and resolve concerns for customers and coworkers alike. Enjoy problem solving. Demonstrate high level of professionalism, proficiency, and patience, minimizing customer dissatisfaction and increasing customer loyalty.Exceptionally skilled in verbal and written communication, with proven leadership, organizational, and administrative skills. Work well in high-pressure, fast paced environments utilizing the following aptitudes and business competencies: * Veteran (customer) Focus * Mentoring/Training/SME * Problem Solving* Inspirational Leadership

Amy Bragg's Current Company Details
U.S. Department of Veterans Affairs

U.S. Department Of Veterans Affairs

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Lead Contact Representative (Enrollment Case Mgmt.)
Wakefield, KS, US
Website:
va.gov
Employees:
196176
Amy Bragg Work Experience Details
  • U.S. Department Of Veterans Affairs
    Lead Contact Representative (Enrollment Case Mgmt.)
    U.S. Department Of Veterans Affairs
    Wakefield, Ks, Us
    View
  • U.S. Department Of Veterans Affairs
    Lead Cr (Ecm)
    U.S. Department Of Veterans Affairs Jun 2022 - Present
    Fort Riley, Kansas, United States
    Subject matter expert assisting front-line Contact Representatives when questions or complicated issues arise
    View
  • U.S. Department Of Veterans Affairs
    Contact Representative
    U.S. Department Of Veterans Affairs Sep 2020 - Jun 2022
    Fort Riley, Kansas, United States
    * Conducted VA Healthcare enrollment applications and eligibility updates by phone * Addressed questions and concerns relating to VHA enrollment and health services offered* Possessed and applied thorough knowledge of laws, policies, and regulations affecting VHA eligibility
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  • U.S. Department Of Veterans Affairs
    First Party Contact Representative
    U.S. Department Of Veterans Affairs Jun 2016 - Sep 2020
    Topeka, Kansas
    * Assisted Veterans with matters pertaining to VA Healthcare medical billing* Possessed thorough knowledge of laws, regulations, and policies relevant to VHA billing practices
    View
  • Kansas Department Of Labor
    Program Specialist
    Kansas Department Of Labor Aug 2016 - Mar 2017
    Topeka, Kansas
    * Provided exceptional customer service and accurate information to claimants filing for Unemployment benefits * Possessed a thorough understanding of policies that determine Unemployment benefit entitlement
    View
  • Berlin-Weeler, Inc.
    Customer Care Department Supervisor
    Berlin-Weeler, Inc. Jan 2014 - Jun 2015
    Topeka, Kansas Area
    * Supervised a department of approximately 75 staff members and was assigned a team of 15-20 to coach* Responsible for various daily, weekly, and monthly administrative duties.
  • Berlin-Wheeler, Inc.
    Collections Representative
    Berlin-Wheeler, Inc. Jul 2010 - Jan 2014
    Topeka, Kansas Area
    * Skilled negotiator experienced in successful collection of debt accounts* Completed annual FDCPA and HIPAA training

Amy Bragg Education Details

Frequently Asked Questions about Amy Bragg

What company does Amy Bragg work for?

Amy Bragg works for U.s. Department Of Veterans Affairs

What is Amy Bragg's role at the current company?

Amy Bragg's current role is Lead Contact Representative (Enrollment Case Mgmt.).

What schools did Amy Bragg attend?

Amy Bragg attended Va Human Capital Services Center | Learning & Development Services, Université Blaise Pascal (Clermont-Ii) - Clermont-Ferrand, Washburn University.

Who are Amy Bragg's colleagues?

Amy Bragg's colleagues are Cyd Davis-Landing, ✔abina Riley, Keashia Thomas, Dakeila Westbrook, Jeromy Harris, Wiggins Beth, Juanita Jordan.

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