Currently working in the Respironics Global Customer Service department for sleep machines, assisting in managing a global scale recall. Performs forward-looking ad-hoc analysis, such as project & strategy evaluation, scenario analysis, etc. and creates weekly performance reports. Works on complex issues where analysis of situations or data requires an in-depth knowledge of organizational objectives and variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results, especially when working with specific markets such as the Middle East and Africa. Provides a timely delivery of accurate reports, dashboards, metrics, and core deliverables. Analyzes, measures and enables the optimization of productivity within the Customer Solutions group. Has helped create instructional guides on how to handle specific processes for select products and markets, making sure all local regulations are followed. Utilizes industry benchmarks to establish KPI targets and meet technical standards. Assists offhand in the HHS Replenishment department helping create specific orders and giving updates on backordered products.

Maintained core information in a database and conducted research on new data initiatives. Worked on a wide variety of assignments with varying degrees of technical and administrative requirements. Monitored and tracked new energy programs and technologies. Researched, collected, and updated data on utility rebates with changes to existing information. Helped to identify methods to improve data collection and data quality in the database. Compared data with source documents and checked for errors. Assisted in developing testing programs to address usability and improve product quality. Identified and documented problems with product function, output, or content. Provided support for special projects and assignments. Assisted in the process of completing B Corp Certification through helping to create company policies. Member of several committees including the Health and Wellness Committee, DEI Committee, and Water Conservation Committee.

Analyzed a variety of different data sets for upper management. Helped maintain an automation system by performing tasks such as inputting data into the system and finding errors. Assisted with matching movements to the correct deals and analyzing issues. Helped to update and create automatcher rules when needed. Performed other duties and analyses as requested by upper management. Analyzed and populated empty movements when needed, in addition to creating an empty movement report. Assisted with daily invoice testing and reported any issues. Scanned invoices daily and processed documents in FileBound. Worked on lifting log reports daily. Was cross trained to do other duties such as processing invoices in the Billing Department. Experience working with ETRM systems and software including Right Angle, DTN and IBM System AS400.

Managed the front desk and performed clerical duties, such as answering the phones and assisting students with their needs. Worked with student files, by scanning and indexing documents into the records system. Sorted and organized files and made sure files were properly indexed into the system. Inputted data for various reports, in addition to data sorting, processing, and inputting. Handled assigned tasks and various errands for upper management and generated weekly reports. Oversaw student workers and trained as needed for new employees.

Duties: Managing social media, teaching English, and performing other business duties.

Performed clerical duties including answering phones, managing the front desk, collecting mail, and handling student inquiries. Conducted various errands for management, in addition to working on special assigned projects. Inputted data for various reports for upper management and assisted in general office duties.

Tutored subjects including English, History, Government, Psychology, and Humanities. Helped students understand and grasp core curriculum concepts. Assisted students with correcting grammar and formatting mistakes.