Amy Keach, Pmp, Csm, Emba Email and Phone Number

Real-world project management training for individuals and businesses, both corporate and nonprofit. With almost 30 years experience in project management across a variety of industries, I am able to provide real-life examples and scenarios to help any individual or organization solve everyday challenges. I also provide one-on-one executive coaching with a focus on personal development to achieve professional results.

Strategic leader of online engagement initiatives, including upgrade and migration of the online giving site to a new design and platform, website redesign for the Yale Alumni Association, and upgrade and migration of Yale Educational Travel to a new platform and website. Coordinate efforts of in-house resources, including consensus building among advisory group and cross-matrix leaders. Partner with internal client stakeholders and lead cross-functional work efforts, ensuring adherence to project goals as well as SDLC milestones. Create and maintain all project artifacts, including detailed project plans, timelines, budgets, resource plans, risk and issue mitigation plans, project charters, business cases, and status reports, using MS Office, MS Project, SharePoint, Confluence, and Trello. Lead functional requirements definition and change management initiatives for assigned projects. Manage vendor negotiations and relationships for design, technical integrations, and QA testing workstreams (via ALM).

Professor in the Department of Public Policy teaching public sector project management to MPA and MPP candidates. Developed syllabus and course materials, including identifying readings and case studies. Prepared and delivered lectures on project management process groups and tools.

Senior Project Manager for interactive development agency. Led client and project engagements on projects ranging up to $2.5million in operating budgets. Primary lead on creative and strategy project for re-structure of Sitecore back-end functionality and website design for SeaWorld Parks and Entertainment. Created organizational risk/issue management tool, managed client communications and budget/status reporting, as well as project staffing and change management. Mentored junior project managers and business analysts. Maintained project documentation and client communications via Confluence, Slack, Jira, TFS.

Director, Project Management for direct marketing agency. Acted in dual role as account/project manager for primary client projects. Agency subject matter expert regarding interactive projects and resourcing needs. Created and managed financial tracking mechanism for client-facing projects. Researched and recommended cloud-based project management tools and methodologies. Defined processes and initiated agency playbook.

Senior Project Manager for interactive agency. Led multiple, concurrent projects ranging from website and intranet redesigns to online promotional materials for clients such as Boehringer Ingelheim, Atlantic Health System, Cigna, Horace Mann, and Quinnipiac University. Supervised cross-functional teams, managed projects using project management methodology from discovery through launch and maintenance. Trained and mentored junior-level project managers and new hires. Managed onboarding and orientation process for organization.

Senior Project Manager for advertising agency’s interactive division. Managed concurrent projects ranging from CRM emails to website redesigns and online promotions for clients such as Alouette®, Amica, and Twinings®. Created change management process for maintenance projects. Developed change, issue, and communication management plans for interactive projects. Mentored junior-level project managers and new hires.

Project Manager for developer of insurance industry software solutions. Led cross-functional teams from inception through delivery of large, complex projects with significant degrees of risk. Coordinated communication among internal teams and between Insurity and client teams. Partnered with Client Services Team to champion client goals throughout the organization. Utilized recognized project management methodologies. Primary point of contact for client throughout development, implementation and testing phases. Developed executive summary template for client status meetings; accepted as “best practice” by client and PMO. Recognized for site deployment with significantly fewer implementation issues than previous organizational projects.

Account Manager responsible for client relationship management and strategy development. Managed eCRM programs, including member-based email communications and site content management and strategy. Supervised internal, cross-functional teams as well as vendor relationships for such clients as Masterfoods, Kraft, Energizer, Ticketmaster, and Cadbury Schweppes America’s Beverages. Created online promotions and member acquisition and retention strategies.

Project Manager for Internet strategy firm. Co-managed Fortune 500 clients such as General Motors, Delta Air Lines and Philips, including direct management of online advertising ($3 million) and operational budgets ($1.5 million). Simultaneously supervised cross-functional teams for complex, multi-discipline projects including end-to-end site builds and online media campaigns. Created and implemented agency’s first documented media production process. Developed global issue management and tracking process and co-authored standard operation procedure for international work effort. Developed and managed multiple-vendor issue tracking and resolution process.

Internet Marketing Associate for leading travel publisher. Established online editorial and marketing strategies. Developed online partnerships and sales opportunities.

Editor for business publishing division. Led editorial and member acquisition strategies for assigned periodical. Developed content for all periodicals produced by the division. Contributed to divisional digital strategy and online initiatives.

Production Assistant for online development initiatives at Pulitzer-winning newspaper. Created online content areas and maintenance processes. Produced daily content budgets and managed site content updates, including maintenance/troubleshooting of live Associated Press newsfeeds.