I am passionate about ensuring that our customers have the best possible experience with us and strive to create a unique and tailored approach to every interaction. As the Sales and Operations Manager, I am responsible for managing the daily operations of the company, including developing strategies and plans to achieve business objectives. I am passionate about creating an environment that fosters collaboration, innovation, and growth. My goal is to ensure that all team members have the resources and support they need to succeed and strive to build strong relationships with our clients and partners to create a positive customer experience.

As a Sales Manager at Safety Panda, I am responsible for creating and implementing effective sales strategies to maximize sales growth. My duties include setting sales targets, developing and maintaining relationships with clients and managing a team of sales representatives and training instructors. I am also responsible for analysing sales data to identify potential areas for improvement and creating reports to present to the managing director. Additionally, I am also responsible for staying informed about industry trends and researching competitor activities to ensure that Safety Panda remains competitive. Most importantly, I strive to ensure that all customer service needs are met and that clients are satisfied with the sales process.Key Responsibilities Create sales plans that align with business goalsManaging a small sales team & instructorsProvide reports and analysis to the company managing director regarding sales to ensure the delivery of company KPI's Reviewing clients accounts and analysing customers training Identifying new sales leads via cold calling, face to face meetings and generating referrals from existing clientsImplementing sales campaigns and monitoring insightsSupporting recruitment when required, interviewing candidates and making offers of employmentEmployee Engagement as well as Performance management, learning & development, succession planning and company benefits for employees

I managed (when required) a team of 12 agents to organise ground transportation for public sector business travel and provide services for major blue chip and broadcasting companies, meeting key performance indicators (KPI) and on a 12-hour shift pattern. My goal was to ensure a smooth and efficient service for all customers

As a sales consultant at VOSS Training, I was responsible for a wide range of activities including outbound sales and cold calling, researching via telephone, utilizing search agents, managing client records in ACT!, and updating training record for their blue chip companies. This resulted in more efficient and organized training services, ensuring all key steps are taken.

Assisted the Sales Director in marketing campaigns and sales calls to Solicitors within the conveyancing industry. Prepared detailed research to increase knowledge of the target market. Utilised data tracking tools to analyse customer insights. Conducted sales calls to understand customer needs and preferences. .