•Delivering employee relations initiatives in line with HR strategy•Ensuring business needs are met, driving effective performance and assisting the organisation to achieve competitive advantage•Assisting and coaching managers with performance, conduct, capability, conflict, absence management and disciplinary procedures•Managing probations, conducting investigations and hearings, flexible working and remuneration•Assisting with providing information to enable accurate update of policies and procedures in line with current legislation and practice•Assisting with identification and implementation of structural changes including advice on redundancy consultations, relocation of employees and TUPE consultations•Producing and interpreting Management Information to support the business aims•Identification of business issues and trends•Assisting with all project work and with the design and delivery of HR specific workshops and communication updates to the business •Successful implementation of a talent management strategy, working with key business partners and internal departments •Liaising with the legal department to prepare for Employment Tribunals

•Delivery of employee relations services tailored to the needs of the client, while ensuring a positive and constructive working relationship with the Trade Union•Handling high level disciplinary and grievance cases, with a 97% resolution at first stage•Successful absence management, resulting in a 5% improvement in 2011, equating to a cost saving of £70,000 within my department, bringing it 1.57% below the target onsite•Successful delivery of a performance management scheme •Designed and implemented Flexible Working documents and briefed the team regarding legislation to ensure adherence•Tailoring and re-writing the appraisal document used onsite to focus on KPIs relevant to the client to build engagement and performance through specific objectives•Construction of a stress and well-being strategy onsite with the design and implementation of workshops, in partnership with Liverpool PCT to improve health, attendance and morale •Advising colleagues on employee welfare, redundancy and TUPE situations •Successful implementation of assessment centres that has improved recruitment lead-in times from 6 weeks to 2 weeks with 100% fulfilment•Design and delivery of a Team Leader assessment centre and competency based interview process, which has led to improved team KPIs •Career development for Team Leaders •Building and maintaining strong client relationships that has led to excellent feedback•Participation in the implementation of a reward management scheme, winning support from the Trade Union and employees•Ensuring regular communications through focus groups, to plan and implement employee engagement initiatives•Responsibility for the presentation of MI reports to the Business Manager, making recommendations as to improvements for effective performance, engagement of employees and relationship building with the Trade Union•Mentoring 3 new appointments to the HR Team•Employee Representative in large scale collective redundancy consultation

•Responsible for building the brand and client and candidate database for a new SME•HR Management of candidates, including absence and employee relations•Sales and marketing activities, interviewing and matching candidates to clients’ needs•Building and maintaining relationships with new and existing clients, gaining 7 profitable contracts

•Responsible for promoting the store and brand and delivering high level profits•Recruitment, training and retention of employees•Producing MI reports, briefing managers and making recommendations as to service improvements