Amy Boss Email & Phone Number

Santa Barbara, California, Us

I create value by enabling the product team through industry best practices, ensuring vertical alignment with company objectives, and strengthening cross-company communication. Through the use of a people, process, tools framework, Product Managers have more time for thought work and spend less time on task work.Invoca is an AI-powered call tracking and conversational analytics company that brings the depth of marketing analytics traditionally limited to digital consumer interactions. The company specializes in the fields of inbound call marketing, call tracking, call intelligence, and pay-per-call advertising.

San Francisco, California, Us

enrich is a private network for CxOs, VPs and Directors that facilitates structuredconversations with people doing your job at similar companies.

Seattle, Wa, Us

We help startups scale and enterprises move faster in times of ambiguity and transition. Where we come in:- Business operations: connecting business strategy to product strategy, minimizing time to market, annual goal and OKR setting, and establishing metrics for company health- Product operations: roadmap prioritization and refinement; lightweight org and process design; tool implementation, and reduction; voice of the customer programs; product analytics; product development lifecycle; and product planning cycles- Product strategy: articulating and landing a clear, ambitious yet achievable strategy, finding product-market fit, and executing successful launchesWe love to help solve these challenges, so please keep us in mind. Schedule some time to chat: https://calendly.com/amykboss

Toronto, Ontario, Ca

Ada is a brand interaction platform that empowers brands to live up to their promises and have more - and more valuable - interactions with the people who love them. I helped deliver the right value to Ada's customers and brands faster by helping Ada's product team build the right things, improve product team effectiveness, and scale product knowledge throughout the company.

Seattle, Wa, Us

Provided service design thought leadership to enable business experience, employee experience, and platform experience. Used human-centered design principles to make business decisions and drive outcomes. Formed trusted relationships with executive teams and collaborated across organizations to achieve adoption.

Seattle, Wa, Us

Designed and communicated strategic objectives for corporate acquisitions and pushed large-scale program change. Facilitated countless Annual/Quarterly Planning business reviews, goal setting, and business vision sessions for senior leaders and their leadership teams. Led multiple organizational design and change initiatives to align to business goals. Created POVs on emerging opportunities, drove innovation and shifted profit potential. Repositioned 100’s of employees with no disruption to operations and hit highest employee satisfaction rating in 3 years. Realized 45% reduction in client's customer complaints with scalable solutions. Created global sales competition, achieved 93% sales team participation resulting in 27% increase in top of sales funnel activity within a quarter.

Seattle, Wa, Us

Motivated team of 50 global campaign managers, responsible for creation and performance of 1000’s of local leads advertising campaigns. Managed rhythm of business, identified growth drivers, implemented cost saving measures and Lean operations. Improved performance of $12M annual client by 17% within 10 months. Implemented kanban and other operational efficiencies, resulting in 100% vanity number fulfillment at first attempt. Realized $625K annual operations savings by partnering with product and development teams to enhance tool suite.

Seattle, Wa, Us

Oversaw team of 30 (local and remote) while leading transition of 150K books to Kindle, drove project schedules, identified project issues, developed resolutions, and communicated business impacts to executive team. Designed and implemented new processes across eBook acquisition, formatting, and content quality standards. Collaborated with Product Managers to create product visions, and worked with internal stakeholders to create actionable business requirement documents and determine timelines for delivery. Reduced internal costs by 3% with strong oversight of P&L. Expanded scope from 60 to 120 titles across 2 PC applications, IPhone, Android and 3 Kindle devices during Kindle’s rich media launch. Oversaw content quality customer service operations successful transition to a global model.

New York, Ny, Us

Analyzed, developed and launched digital marketing strategy for client campaigns. Achieved business objectives, evaluated and quantified growth opportunities, and delivered on-time execution. Managed and developed team of 8 account managers. Deployed and optimized campaigns in excess of $20M. Built relationships with division leads and senior executives at Harrah’s Entertainment, Walt Disney Studios Home Entertainment, and Best Buy. Created bi-monthly Executive Summary reports/insights for client team and C-level executives. Translated client needs into product feature requirements for SaaS reporting, and eliminated duplicate reporting processes by implementing new software features/programs. Evaluated growth opportunities for program success and constantly reviewed industry innovations.

Bellevue, Wa, Us

Directed the support, consulting, and training teams for a SaaS startup including resource allocation and revenue goals. Increased client usage of products, renewals, and upsells through consultative sales approach. Envisioned and created technical training curriculum, training collateral, webinars, and monthly newsletters, plus orchestrated transition to integrated training model. Led efforts between product management and cross-functional teams to increase communication during software development projects to ensure necessary training material at time of launch. Worked with senior management and the sales team to integrate training into license agreements. Pioneered a 24x7 phone and email support model, implemented across 6 global locations. Performed onsite and virtual training sessions for SaaS market research platform to groups of 40+.

Fairfield, Nj, Us

Managed product lines and key accounts for value creation, including brand awareness, consumer insights, data analysis, and competitive research for Scientific Explorer (now part of Alex Brands). Reduced overall production costs by 12% within 6 months. Executed the development and launch of 6 new products, including budgeting, pricing, marketing, inventory and supply chain.

Master Of Business Administration (Mba), Technology

Bachelor Of Science (Bs), Psychology

Bachelor Of Arts (Ba), Sociology