Amy Lamanuzzi Email & Phone Number

Seattle, Washington, United States

United States

• Rapidly expanding Start-Up; leading the ebike industry in the US, CA, and the EU• Manage all third-party service provider relationships, including contract negotiation and global expansion• Exceptional performance and cross-functional leadership in project and program management, including Service Scheduling, Warranty Claims and Data Collection, Troubleshooting via Interactive Decision Tree, Data and Cost/Benefit Analyses, among others• Manage the daily operations and KPIs for Assembly and Service across US and Canada, annual revenue $21mil• Lean leadership and management of both Service and Assembly; Kaizen / continuous improvement champion• Develop and implement new Service Revenue streams with annual projection of >$10.5mil• Doubled retail store count; led new store opening (NSO) efforts (San Diego & Berkeley), and built the NSO strategy for future locations• Develop internal documentation and training guidelines for consistency and repeatability, as well as strict adherence to OSHA and other agency guidelines• Develop inventory planning and ordering guidelines to ensure just-in-time assembly for all available SKUs, driving accountability while reducing operational waste in cross-functional environment• Drive strong cross-functional relationships to build efficient and sustainable business practices, including quality assurance, inventory management, team development & succession planning, etc.• Lead teams across the US and Canada to deliver unrivaled customer experience through the Business of Experience (Accenture), challenging the status quo and driving competency growth through Servant Leadership

Seattle, Washington, United States

Greater Seattle Area

• Effective leadership of 12+ locations and 25+ employees per District• Property management through vendor selection, invoicing, and accountability• Partnership with local authorities regarding security and law enforcement on premises• Recruiting, hiring, and training of Property Managers, within my own District(s) and for others• Maintain highest level of Operational Excellence through consistent and thorough audits• Maintain impeccable records of all legal documents and procedures as relates to auctions

Az, Co, Hi, Id, Norcal, Nv, Or, Tx, Ut, Wa

Promoted to District Manager - April 2016Corporate recognition for sales, service, and personal initiativeTop performance year over yearDistrict Manager TrainerLead and develop 17+ Store Managers, across several statesRecognized for enthusiastic and immediate compliance with operations, customer service, and visual standardsEffective time and task management skillsPilot program leaderNew Store Opening Regional leader

Northern California, Washington, Utah

Promoted to Area Manager - July 2014Corporate recognition for sales, service, and personal initiativeDistrict Manager TrainerLead and develop 8 Store Managers, across three statesRecognized for enthusiastic and immediate compliance with operations, customer service, and visual standardsEffective time and task management skillsRecognised for excellent sales performance each quarter of the first year in role

Dallas/Fort Worth Area

Transferred/Promoted to Top Volume Flagship Local Store - Dallas, TXElected Member Board of Directors (2014) at Northpark Center - Dallas, TXCorporate recognition for sales, service, and personal initiativeMultiple internal promotions of sales and management staffExclusive District Training Manager with US and Canadian experience (across six states and provinces)Recognized for enthusiastic and immediate compliance with operations, customer service, and visual standardsProven track record of consistently exceptional customer service: average 99.8% customer evaluationReduced shrink by 89% in first year, exceeding corporate goal by +73%; additional 182% second yearMultiple, full rotations of all Departments of Responsibility both at store and district levelsManage staff of 7-35+, plus seasonal and temporary employeesIncreased sales by over 34% in first year; continued growth each yearIncreased Key Performance Indicators by upwards of 75% in first year; continued growth each yearExcellent payroll control, by guide hours and payroll percent

Greater Seattle Area

Nominated to Inner Circle for performance in 2010, 2011 and 2012Accepted to Inner Circle for performance in 2011 and 2012Corporate recognition for sales, service, and personal initiativeMultiple internal promotions of sales and management staffExclusive District Training Manager with US and Canadian experience (across six states and provinces)Recognized for enthusiastic and immediate compliance with operations, customer service, and visual standardsProven track record of consistently exceptional customer service: average 99.8% customer evaluationReduced shrink by 89% in first year, exceeding corporate goal by +73%; additional 182% second yearMultiple, full rotations of all Departments of Responsibility both at store and district levelsManage staff of 7-35+, plus seasonal and temporary employeesIncreased sales by over 34% in first year; continued growth each yearIncreased Key Performance Indicators by upwards of 75% in first year; continued growth each yearExcellent payroll control, by guide hours and payroll percentTransferred/Promoted to Top Volume Flagship Local Store - Dallas, TX

Greater Seattle Area

Proven track record of consistently exceptional customer service with an average 98.3% customer evaluationReduced shrink by 43% in less than one yearDistrict "Operations Captain" 2008District "Brand Standards Captain" 2009Recognized for enthusiastic and immediate compliance with operations, customer service, and visual standardsQuick promote to 2nd highest volume store in districtManage staff of 15-20, plus seasonal and temporary employeesTemporarily fulfill Acting DM role on numerous occasionsExcellent payroll controlFamiliar with multi-brand operations (Gymboree, Janie & Jack, Outlet, Crazy 8)

Greater Seattle Area

Rapid successive promotionsManage the fiscal and tactical aspects of three to five individuals businesses, seasonallyManage 3-15 direct reports, with staffing levels up to 300+Increased sales by 26% over two yearsIncreased profitability by 25% over two yearsCreate and maintain sustainable solutions for an organic work environmentDramatic increase of customer satisfaction and loyalty over two yearsExceptional customer base development through networking and referrals

Spokane, Washington Area

Rapid promotionDistrict "Project Manager" for all new store openings, remodels, and relocationsImplement strict brand standards for visual merchandising and replenishmentAssist store manager in budgets, payroll, recruiting, training, and retention

Master Of Science, Cultural Management And Policy

Bachelor Of Arts, Literary Studies, Philosophy

Activities and Societies: Phi Eta Sigma, Phi Kappa Phi, Cumma Sum Laude

Bachelor Of Arts, Theatre Arts, Communication Studies

Activities and Societies: Phi Eta Sigma, Phi Kappa Phi, Cumma Sum Laude, Theatre Club