Amy Lamers
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Amy Lamers Email & Phone Number

Sr. Service Operations Manager at J. J. Keller & Associates, Inc.
Location: Appleton, Wisconsin, United States 5 work roles 1 school
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Current company
J. J. Keller & Associates, Inc.
Role
Sr. Service Operations Manager
Location
Appleton, Wisconsin, United States
Company size
1292 employees

Who is Amy Lamers? Overview

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Amy Lamers is listed as Sr. Service Operations Manager at J. J. Keller & Associates, Inc., a with 1292 employees, based in Appleton, Wisconsin, United States. AeroLeads shows a matched LinkedIn profile for Amy Lamers.

Amy Lamers previously worked as Lending Processing Operations Manager at Wells Fargo and Loan Administration Manager at Wells Fargo. Amy Lamers holds Bachelor Of Science, Sociology With An Emphasis In Industrial And Organizational Studies from University Of Wisconsin-Oshkosh.

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J. J. Keller & Associates, Inc.

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Profile bio

About Amy Lamers

I'm results-driven Home Mortgage Processing Manager with extensive experience in managing lending processing operations, ensuring compliance, and enhancing customer satisfaction. My proven track record of achieving top industry performance and leading teams to success is a testament to my dedication. I'm passionate about assisting team members, serving customers, and collaborating with business partners.My journey is marked by my commitment to fostering a supportive and collaborative environment. I thrive on helping team members grow and excel, providing guidance and mentorship to unlock their full potential. Their success is my success, and I take pride in witnessing their professional development.My passion also extends to valued customers and trusted business partners. I am dedicated to delivering a seamless and customer-centric experience. I actively engage with sales and operations partners, fostering strong, mutually beneficial relationships, ensuring that collaborations are built on trust and reliability.My dedication for assisting others is also reflected in my approach to problem-solving and decision-making. I view challenges as opportunities to innovate and find solutions that benefit not only for operations but also the customers and partners. I'm committed to streamlining processes and optimizing workflows to create a more efficient and effective system.My ultimate goal as an Operations Manager is to bring my passion for helping others into every aspect of my work. By championing the growth of a team, providing exceptional service to the customers, and nurturing strong partnerships with business associates, I aim to elevate operations to new heights while making a positive impact on everyone involved.

Current workplace

Amy Lamers's current company

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J. J. Keller & Associates, Inc.
J. J. Keller & Associates, Inc.
Sr. Service Operations Manager
neenah, wisconsin, united states
Website
jjkeller.com
Employees
1292
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5 roles

Amy Lamers work experience

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Lending Processing Operations Manager

Wells Fargo

Appleton, Wisconsin

Managed a team of up to 30 home loan processors, including two managers, both in-person and remotely, while providing strong leadership and strategic guidance to processors to ensure high-quality performance and adherence to company standards.Dedicated to enhancing customer satisfaction and fostering loyalty by effectively handling escalations and adeptly resolving complex issues.- Consistently awarded the prestigious “Excellence in Action Award” five times, ranking as the company’s top performer in productivity, customer loyalty, close on-time percentage, first-time decision percentage, cost per loan, and compliance.- Effectively oversaw processing and operations for mortgage fundings totaling $2.8B annually, demonstrating expertise in managing high-value transactions. - Achieved an exceptional funding rate that exceeded the company’s average by an outstanding 285%, contributing significantly to revenue growth.- Distinguished leadership resulted in the company leading in branch inspection and compliance audits, maintaining a 100% score in adherence to industry standards and regulations.

Mar 2010 - Jul 2023

Loan Administration Manager

Wells Fargo

Appleton, Wisconsin, United States

Led a team of Loan Document Specialists 3 & 4 with underwriting authority and Mortgage Specialists Assistants. Established a follow-up process adopted across the entire site to improve communication with customers, resulting in improved customer satisfaction.

Jan 2004 - Mar 2010

Account Representative

Wells Fargo

Appleton, Wisconsin, United States

Served as a pivotal liaison between operations and sales, resolving underwriting questions, pricing issues, and loan scenarios. Identified training and coaching opportunities for both sales and operations, driving professional development and skill enhancement. Meticulously monitored rate lock periods, proactively reducing rate lock extension costs and significantly enhancing efficiency and cost-effectiveness.

Aug 2001 - Jan 2004

Closing Specialist

Wells Fargo

Appleton, Wisconsin, United States

Diligently prepared closing packages for a wide range of loan types, demonstrating exceptional attention to detail to ensure the accuracy of all documentation. Proficiently approved HUD-1 Settlement Statements, managed fund ordering, facilitated loan funding, and worked closely with third party vendors and customers.

Aug 2000 - Aug 2001
Team & coworkers

Colleagues at J. J. Keller & Associates, Inc.

Other employees you can reach at jjkeller.com. View company contacts for 1292 employees →

KR Karen Reis Karen Reis Colleague at J. J. Keller & Associates, Inc.Appleton-Oshkosh-Neenah Area, United States View → GL Gallaway, Linda R Gallaway Gallaway, Linda R Gallaway Colleague at J. J. Keller & Associates, Inc.Appleton, Wisconsin, United States View → LD Lyndsie Davidson Lyndsie Davidson Colleague at J. J. Keller & Associates, Inc.Alma, Michigan, United States View → SM Steve Moran Steve Moran Colleague at J. J. Keller & Associates, Inc.Oshkosh, Wisconsin, United States View → AC Amber Crawley Amber Crawley Colleague at J. J. Keller & Associates, Inc.Appleton-Oshkosh-Neenah Area, United States View → RG Robin Gustafson Robin Gustafson Colleague at J. J. Keller & Associates, Inc.Neenah, Wisconsin, United States View → LB Linda Blum Linda Blum Colleague at J. J. Keller & Associates, Inc.Neenah, Wisconsin, United States View → EE Elissa Ewald Elissa Ewald Colleague at J. J. Keller & Associates, Inc.Berlin, Wisconsin, United States View → CB Chris Brotz Chris Brotz Colleague at J. J. Keller & Associates, Inc.United States View → NC Nancy Coonen Nancy Coonen Colleague at J. J. Keller & Associates, Inc.Appleton, Wisconsin, United States View →
1 education record

Amy Lamers education

FAQ

Frequently asked questions about Amy Lamers

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What company does Amy Lamers work for?

Amy Lamers works for J. J. Keller & Associates, Inc..

What is Amy Lamers's role at J. J. Keller & Associates, Inc.?

Amy Lamers is listed as Sr. Service Operations Manager at J. J. Keller & Associates, Inc..

Where is Amy Lamers based?

Amy Lamers is based in Appleton, Wisconsin, United States while working with J. J. Keller & Associates, Inc..

What companies has Amy Lamers worked for?

Amy Lamers has worked for J. J. Keller & Associates, Inc. and Wells Fargo.

Who are Amy Lamers's colleagues at J. J. Keller & Associates, Inc.?

Amy Lamers's colleagues at J. J. Keller & Associates, Inc. include Karen Reis, Gallaway, Linda R Gallaway, Lyndsie Davidson, Steve Moran, and Amber Crawley.

How can I contact Amy Lamers?

You can use AeroLeads to view verified contact signals for Amy Lamers at J. J. Keller & Associates, Inc., including work email, phone, and LinkedIn data when available.

What schools did Amy Lamers attend?

Amy Lamers holds Bachelor Of Science, Sociology With An Emphasis In Industrial And Organizational Studies from University Of Wisconsin-Oshkosh.

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