Vp- Global Client Delivery
Randstad Sourceright
Promoted from Senior Global Director of Client Delivery to lead the business-aligned, compliant, and technology-driven recruitment and talent strategies and solutions for global portfolio of enterprise accounts. Managed account P&L, including forecasting and budgeting. Motivated multi-cultural teams to deliver on KPIs and SLAs within time, budget, and resource limitations while providing extraordinary customer service that resulted in account loyalty and revenue growth. - Developed and actualized comprehensive global sourcing plans.- Coached, mentored, and led a globally dispersed staff of hundreds that included Recruiters, Sourcers, and Coordinators in Recruitment Process Outsourcing (RPO) who filled thousands of technical and non-technical positions per year.- Expanded the domestic account of an enterprise customer to the EMEA and APJC regions resulting in a global account- Achieved 95% or higher in Customer Satisfaction on quarterly basis.- Attained 10/10 on NPR.