Amy Barr Email & Phone Number

Columbus, Ohio

Maintain all expectations of the Patient Service Representative PSR2 role with addition of information and authorization management. Information coordinator. Allocate clinical information to the appropriate individuals/teams to comply with the pre and retro-authorization two day review turn-around-time standard, per company mandate. Create workflow with utilization review nurse to make inpatient record/status outreach more effective and less time consuming. Maintain effective communication and collaboration with TPA administrators to solve claim processing issues that involve improper claims payment, retroactive authorizations, plan specific languages and plan limitations. Discovered multiple cost saving opportunities by researching and resolving incorrectly processed claims. One client was reimbursed over $30,000 for three claims that were erroneously paid by the TPA.

Columbus, Ohio

Met and maintained all criteria for the highest performing level of customer service, which includes Survey Scores, Documented Interventions, Average Talk Time, Average Call Worktime, Average Handle Time, On Production Time, Calls Per Hour, Attendance standards, and HIPAA compliancy.Offer personalized professional assistance to clients involving their self-funded health insurance plans. Responsibilities include education with explanation of benefits, cost saving tools, expenses, and out of pocket costs. Resolved problems involving eligibility, claim processing, authorizations and continuation of care.Educate new hires on how to use the phone and computer systems, how to manage their time effectively and how to meet and maintain customer service standards set by the company.Logged the most documented interventions, (events that directly impacted a client’s care) for the work group every month for five months until change in position to clinical services coordinator.

Alexandria, Ohio

Scope of responsibility includes assisting veterinarians with appointments, obtaining samples, cleaning animal cages, tables and dishes as well as feeding/watering animals, cleaning wounds and providing wound drainage care. Provide administrative support such as answering phones, taking payments, making appointments, reviewing surgery aftercare instructions with client, managing inventory/ordering, supplying information to other clinics/emergency clinics and maintain animal records histories. Assist in medical procedures such as X-rays, blood draws, vaccinations or surgeries. Manage laboratory work including complete blood counts, coagulation and thyroid tests. Direct all aspects of adoption process including caring for animals awaiting adoption, testing for illness, treating health issues, creating adoption fliers/applications for each animal, reviewing and approving applications.Assume leadership over proper handling of aggressive felines based on specialties in feline psychology and behavioral therapy. Improved productivity and freed up valuable space/time by purging older client records and establishing inactive filing system for clients inactive for more than fives years, Implemented this process in 2008.Drove cost savings with respect to postage costs by devising method to decrease amount of funds spend on postage and identifying procedures to print multiple animals on one card reminder vs. just one per card. Work closely with clients on reducing service and medication bills by referring clients to medication websites with less expensive options and researching chemicals in brand to find the right generic version. Instrumental in driving positive reputation within the community and from the local Humane Society by providing compassionate, caring services at all times even during times of client stress and agitation.

Powell, Oh

As part of the Education Department, hold authority over scout programs throughout the weekend, helping scouts get their scout badges. Program serves numerous scouting groups including Daisy Duos, Tiger Twos, Brownies, Juniors, Wolf Cubs, Bear Cubs, and Webelos. Completed training regarding use of the education channel broadcasting and security issues including bomb scares, severe weather warnings or medical emergencies. Set up classroom before each class, ensuring that materials are appropriate and engaging for students including educational posters, stuffed animals or animal-related figurines. Lead science lessons to commence the program and generate interest before coordinating/guiding students on hikes throughout the zoo depending on different programs. Consistently remain flexible in terms of method and style of teaching based on diversity of each group and/or number of students participating. Received numerous exceptional work reviews on proven ability as a teacher and high quality of information supplied to parents/students.

Master'S Degree, Education

Bachelor'S Degree, Education

Activities and Societies: Kappa Phi Kappa Treasurer and Active Member

High School

Activities and Societies: Performance Arts