Amy Chavez Email & Phone Number

San Antonio, Texas, United States

- Designing effective and efficient marketing plans for small businesses. - Consulting and execution of: Branding (logo design, vehicle wraps, signage, uniforms, etc.)- Consulting and execution of: Target market identification- Consulting and execution of: Targeted advertising- Consulting and execution of: Virtual presence (website & social media) - Consulting and execution of: Training manuals- Providing a subscription to maintain the defined package or training for the client to maintain the defined package.

San Antonio, Texas, United States

Installation of doors and access control devices, running wiring, and performing other on-site service tasks as assigned.Assisting with administration tasks as needed.

San Antonio, Texas, United States

- Assist project lead with tasks (device installation and/or removal) as directed - Reading and interpreting blueprints - Safe and appropriate use of power tools and hand tools per company SOP- Adhere to OSHA safety standards - Adhere to jobsite safety standards per orientation - Install low-voltage electronic devices- Run cable in compliance with industry standards- Maintain a clean work environment as defined in company SOP- Actively observe and learn demonstrated processes - Maintain documentation and inventory as needed. - Management of original devices and parts as required by the client or appropriate disposal.

San Antonio, Texas Metropolitan Area

- Utilize multiple company standard systems/tools to expediently investigate potential fraudulent actions, requests, or suspected ATO. - Perform thorough research with effective documentation of all investigation results- Process all cases in a timely manner. - Communicate with the customer/suspected-customer via email and voice in a fast paced environment. - Apply conflict resolution and de-escalation methods as needed. - If a case is found to be out of scope, succinctly annotate and redirect the ticket to the appropriate department or agent.

San Antonio, Texas Metropolitan Area

- Utilize multiple company standard systems/tools (Microsoft Office, Salesforce, MajorOak) to troubleshoot and inform customers regarding their financial accounts via email and phone contact within a fast-paced environment.- Provide a top-tier customer experience through adhering to company practices by upholding all policies and industry regulations, while exceeding metric goals and being open to direction/feedback from management and customer surveys.- Expediently document, strategically and empathically question the customer to discern the full scope of the issue, then research, and resolve the issue(s) through action within their account or via effective customer education.- Apply conflict resolution and empathy, as well as strong listening and intuitive reasoning skills to ensure the customer feels heard and clearly understands any information/solutions given. - If a case is found to be out of scope, succinctly annotate and redirect the ticket to the appropriate department or agent.

San Antonio, Texas, United States

- Take inbound customer support calls relating to video services- Function efficiently in a fast-paced call center environment- Answer questions about services, features, and devices- Troubleshoot and resolve issues to the extent possible - Escalate out of scope cases in accordance with company SOP - Perform conflict resolution when needed utilizing empathy and creative problem solving- Handle all calls/cases in a timely manner within defined metrics- Actively expand my skill-base to better resolve issues and improve expediency- Identify trends and report possible outages or issues to management

Dripping Springs, Texas, United States

- Adherence / understanding of company SOP- Use solid logic and time management to accomplish daily objectives- Assist in maintaining job specific inventory and client relations as needed- Oversee residential and livestock related builds to ensure quality- Supervise and monitor work of subcontractors to ensure accuracy and completion of work- Conduct training based on project needs- Set project goals, assign duties to specific employees, and perform employee evaluations- Build and maintain good rapport with all clients

San Antonio, Texas Area

- Active awareness of customer traffic within fitting room to reduce theft- Maintain tidiness to the extent traffic and workload allows- Keep nearby departments (Juniors, Women's, Men's) zoned and tidy- Sort and restock all unpurchased merchandise- Stock any new inventory as workload allows- Assist with zoning of other departments as needed/workload allows- Serve as backup cashier as needed

Odessa/Midland, Texas Area

- Oversee residence hall (David E Daniel Residence Hall - DRH) function- Meet with potential residents to promote the residence hall- Oversee freshman orientation- Coordinate move-ins of 95 students (new and returning) into campus housing - Manage 12 employees for the DRH, in addition to the auxiliary use of staff from other residence halls- Coordinate hiring of DRH staff from student work study program (collaborating with that department for pool access) and part time sources.- Scheduling around staff availability: classes, other employment, and/or family responsibilities. Additionally evaluating staff for suitability for day or night shifts.- Training tailored depending on shifts and semester specific requirements - Writing-up of minor infractions/lapses then if need be termination in accordance with SOP and residence hall standards.- Foster a company culture of attentiveness, communication, and eager hospitality- Provide residents low-level counseling and advising- Coordinate activities and programs for resident enrichment on a monthly or semesterly basis - Uphold established time and funding limitations for events, renovations, and staffing- Review maintenance requests and schedule repairs - Adhere to all housing regulations: confidentiality, FERPA, OSHA, and EPA- Cooperate with other departments (athletics, campus police, admissions) regarding specific residents and situations- Handle processing of sensitive resident documentation including digitizing for archival at the end of every semester- Deescalate conflicts as they arise with the Residence Hall, contact campus police as needed, generate detailed reports supplemented by surveillance video footage, and take action appropriate to the situation.

Odessa/Midland, Texas Area

- Perform clerical tasks as directed by the Residence Hall Manager- Observe incoming and outgoing resident traffic- Document (check in/out) non-resident guests- Utilize databases and company network drives as required by the position/requested by the manager- Monitor surveillance cameras and report any breach of rules/regulations- Answer incoming calls escalating to the manager as needed- Provide directions and information regarding campus services/events to residents- Assist manager with the move in process at the beginning of each semester and check out at the end- Maintain and encourage residents to facilitate tidy common rooms/lobbies

Austin, Texas Area

- Maintain accuracy of file system- File and retrieve documents/items as requested- Make copies- Maintain (to a degree) printing and copy equipment- Maintain digital data repository- Serve as backup receptionist as needed- Hand deliver copies (if requested) withing office building

Odessa/Midland, Texas Area

- Provide telephone technical support for a campus of 400+ computing systems. - Maintain the Help Star support ticket database-- I set a new standard (more efficient) naming convention for the database to facilitate more effective searches.- Provide support for proprietary software by answering questions about product features and where issues are present use department methods to attempt a resolution, where a resolution occurs close the ticket with detailed commentary for future reference. - Where the call is a project request (installation, move, change, or removal) create a project ticket. - Generate daily reports of open service tickets and/or project tickets sorted specifically as requested, route service requests to the appropriate technician, send periodical reports of project tickets to the IT department head. - Fill in as technician as needed, troubleshooting open service tickets on site, installing new PC systems, moving systems and other equipment as requested, installing software on existing systems. - Maintain knowledge of all company applications and networking infrastructure. - Assist students with software and networking issues.- Assist the lab manager during times of low call volume and/or as needed- Maintain order and tidiness of I.T. Storage