My current role includes overseeing the organization's activities and operations while implementing a strategic plan designed to lead the organization to further success. I ensure all company activities and operations comply with state and federal policies, procedures, expectations, and goals. I have developed relationships with key stakeholders, including those we support, employees, community members, Managed Care Organizations, and State Agencies. I led a successful acquisition that grew the organization by over 50% during a global pandemic. I eliminated our operating deficit and grew the organization's profitability by 20% within 24 months. I have successfully built a high-performing team and have implemented a culture of accountability and continuous improvement.

I oversaw and managed an organization dedicated to supporting individuals with intellectual disabilities. I analyzed, developed, and implemented initiatives to improve our service quality. I oversaw all operational aspects, including program development, staff management, budgeting, and quality assurance. I fostered collaborative relationships with stakeholders, community partners, and regulatory agencies to ensure compliance and optimal service delivery. I obtained a 93% rating for the 2018 State of Tennessee Survey. I increased our employee retention rate to 25% in two years. I also reduced the organization's operating budget deficit by more than 50% within the first 18 months.

As a dedicated and compassionate director with extensive experience in substance abuse and co-occurring disorders, I am proud to have successfully operated and led a top-rated detox facility for almost a decade. With a strong addiction treatment and mental health background, I am passionate about helping people achieve lasting recovery skills and rebuilding their lives. Throughout my time with Buffalo Valley, I demonstrated exceptional leadership skills and a deep commitment to quality of care, which enabled me to develop and implement highly effective treatment programs that have saved and transformed the lives of countless individuals. I managed all aspects of the detox facility, from budgeting and staffing to developing policies and procedures that exceeded industry standards and regulations. I grew our facility by over 55% in less than 12 months.I had a proven track record of cultivating a culture of teamwork, collaboration, and continuous improvement, which resulted in high patient satisfaction levels and improved clinical outcomes. I stayed current with the latest research and best practices in the field. I was passionate about creating a safe and welcoming environment for patients and staff alike. I prided myself on building strong relationships with all stakeholders, including patients, families, community partners, and state and federal agencies.