Amy Kurtz, Mscn, Nbc-Hwc Email & Phone Number

Portland, Or

● Builder of Alpha phase of the Surgical Program, using top-notch customer service to set expectations for the end-to-end patient experience for total knee and hip replacement. ● Co-create optimal outcomes and motivate participants to overcome personal obstacles as they move through their surgery journey. ● Contributor to Surgical team, software engineering, design and product development pods to incorporate evidence based coaching practices into organization ● Subject Matter Expert for integrative care between MD, NP, PT, product and coaching department● Trained and supervised coaches as we transitioned to Beta phase of program● Ability to change in a fast paced startup environment

Portland, Oregon Area

- Utilize principles of behavior change to empower members towards adoption and/or maintenance of health- related behaviors. This includes reinforcement of pain neuroscience principles from both a chronic and acute perspective to capture the stages of pre-habilitation and post-operative healing - Employ behavior change theories to inform product development and improve member engagement. - Co-create goal setting to foster ability building, both short- and long-term. - VIP Coach tasked with onboarding key stakeholder clients in the discovery phase of engagement, leading to long-term business contracts for MSK health delivery- Support colleagues needing growth opportunities for caseload management, coach approach, and member engagement. - Celebrated by peers through multiple nominations of inter-company accolades, most notably Employee of the Month, 11/2020

Portland, Oregon Area

● Assist with “Talk and Shop” appointments with clients, with the opportunity to co-lead and lead appointments with nutritionist supervision● Research diet protocols to co-create meal plans, monthly newsletters, and handouts for clients based on their dietary protocols, food preferences and allergies● Observe and assist in community nutrition classes held weekly, creating curriculum, handouts, and work up to co-teaching with nutritionist supervision● Build an online/social media presence by collaborating on blog entries/newsletters, etc. with nutrition staff to post on website/Facebook, etc.

● 5th employee of the Patient Navigation Center, supporting the build-out and integration of Member call center, answering client health questions and one-on-one coaching sessions with patients with psoriatic disease ● Complementary and Alternative Medicine (CAM) Specialist, providing insight to nutrition supplementation, stress management and fitness to support overall health and well-being. ● CAM section on Internal website for colleagues to use and provided extensive training on utilizing these resources ● Continued to build member confidence through education of updates and changes in the treatments for psoriatic disease. This was done through attendance at trainings and independent studies● Trained multidisciplinary teams in recent behavioral health findings to promote expansion of coach presence

Frisco, Tx

● Intimate working relationships built with independent business owners (IBOs) to answer product-related and general-health questions. Questions were submitted online and answered in-person at corporate events. ● Identified supporting evidence for specific benefits that may be achieved by consuming herb, food or nutrient and at what level. ● Conducted research and stayed on top of emerging industry health trends by reading newsletters, periodicals, publications, studies and other related material ● Research existing clinical studies on specified herbs, foods, and nutrients.

Southlake

· Provide phone-based coaching and education in all of the Healthyroads programs to enrolled members as outlined in corporate policy, including initial and annual health status assessments.· Schedules phone calls to meet department productivity expectations or as required to meet program performance and quality standards.· Using evidence based coaching skills, works with members to set health related goals and develop and implement effective strategies to reach those goals.· Creates and sustains a supportive member-focused environment for behavior change.· Assures all communication logs from the Case Review team are acknowledged and instructions implemented. Acknowledges and implements all program modifications resulting from case review final determinations.· Manages time to ensure that appointments are kept and appropriate follow-up is done in a timely manner.· Meets or exceeds company performance standards related to customer satisfaction, response time and positive clinical and behavioral outcomes.· Manages time to assure analysis and customized reports go out to members in a timely manner and according to department performance standards.· Using Healthyroads electronic systems, documents member goals, clinical data, behavioral outcomes, and administrative details of all assigned members.· Gathers detailed and accurate information on assigned members and enters data into Healthyroads electronic systems and communication logs, including the Healthyroads triage system.· Maintains thorough, up-to-date and confidential records of all telephone sessions with members.· Answers questions submitted by assigned members both online, via v-mail, or via the ask-a-coach service.· Sends letters and faxes to physician’s offices or other referral sources as required by client contract or department protocol.· Maintains confidentiality of all files and records.

Dallas/Fort Worth Area

•Assist Senior Administrative Services Professional and Administrative Services Manager in completion of their daily responsibilities and tasks •Answer phone calls and relay messages; greet guests and schedule and confirm appointments•Assist with preparation of Power of Attorney forms and billing analysis •Coordinate group activities, such as retreats, happy hours, employee appreciation events

Mckinney, Tx

•Developed and implemented various fitness programs for Cooper Fitness Center members to encourage healthy living but also a sense of community•Interacted with members on a daily basis in both the fitness center and children’s center to implement new programs•Developed flyers and marketing materials for the programs as well as regularly updated the programs bulletin board and help update the website•Collected prizes to help reward our members and encourage their involvement•Provided regular administrative help to the program director: maintained databases and kept open communication between members and management

Mckinney, Tx

• Answered fitness and health related questions, including recommending routines, healthy eating, nutritional support and stress management techniques.• Greeted members and provided support for questions, concerns, and/or issues in an efficient, friendly manner. • Worked on Fitness floor: interacted with members and assisted with new exercises and spotting. • Gave nutrition talks and educated summer campers on preparing fun, healthy snacks.• Maintained center’s environment, including opening, and closing tasks. • Answered multi-line phone system, took messages, directed calls, and rang up sales as needed.

•Discussed and evaluated patients’ diagnoses and treatment plans with therapy team to plan, modify and implement exercises to meet individual patient’s needs •Instructed, encouraged and assisted patients practicing exercises and functional activities•Measured patient's range-of-joint motion, body parts, and vital signs to determine treatment progress•Observed patients during treatment to evaluate their progress; reported findings to physical therapist

Masters, Nutrition, 4.0

Bs, Nutrition

Activities and Societies: Student Dietetic Association Pioneer Pace Coordinator: Raised $2,100 for TWU Food Bank and Denton Homeless.

Education record