• Manage team of administrators (both on salesorder support and leasing) that support Document sales team, mentoring to enhance maximum efficiencies.• Continual education and team instruction on all new processes, leasing updates and pricing.• Established administration standards, policies and procedures; creating training and processes to follow company guidelines on routine business practices.• Coordinated with cross functional work areas to resolve major account issues as well as developing and implementing process and actions to improve operational workflow efficiency across all departments.• Design and implement new automated processes to improve efficiency, productivity and ultimately profitability. • Meet standards for timely , quality billing and turnaround support requests• Manage company lease portfolio for entire company• Design and implement support programs for the sales staff so they can maximize their A time.• Maximize the use of leasing and vendor partner programs for Quarterly Promotions.• Work alongside sales management and purchasing on special pricing program and updates.• Document Sales Training• Processing of Document sales commissions• Recognized for superior performance and received Rising Star award in 2019

• Managed growing bi-lingual customer service team and National wholesale clientele, fostering relationships with key account holders enhancing brand and business. • Directed high call volume department providing careful attention to all elements of process and oversight from initial sales activity to large scale order fulfillment and international inventory control. • Continual education and team instruction on all new products, services, industry trends and pricing. • Established customer service standards, policies and procedures for the organization; created training and operations manual for use as a company guideline for routine business practices. • Coordinated with cross functional work areas to resolve major account issues as well as developing and implementing process and actions to improve operational workflow efficiency across all departments. • Stabilized client relations acting as a liaison between the customer service and sales teams improving client satisfaction. • Affective collaboration with sales, logistics and supply teams to guarantee fulfillment and prioritize special requests.• Supervised domestic and international shipments via UPS, FedEx, DHL, LTL and local courier. • Prepared export documentation (commercial invoices, NAFTA certificate, packing list, certificate of origin, BOL and shipping docs for RMA’s and close out orders.• Resolved complex inquiries, logistical issues, freight and billing complications catching and reversing hundreds of thousands of dollars in unwarranted credits and fees.• Recognized for high performance in 2011 and promoted to customer service manager. Co-operation relations: Logistics, Operation Managers Sales Reps and customers

• Educated self on product and many aspects of tire business; attending all product seminars and training classes available to add to skill set and experience for my position in sales and customer service • Responsible for maintaining customer relationships, planning and preparation of large scale orders, prompt responses to inquiries and consistent follow-up on all moving parts of process from initial sales activity to invoicing of customers. • Responsible for identifying, researching and resolving customer issues including logistics/shipping and payment discrepancies • Required to communicate effectively with Management, sales team and Supply/Logistics team to guarantee the sales and customers objectives were met • Processed reports while maintaining and organizing key documentation for order, shipping and invoicing • Attend to customers questions, complaints and concerns immediately, and facilitate satisfactory resolution • • Manage telephone calls professionally, efficiently and with good communication skills

Integrated myself within the sales teams, supporting all account executives and Managers throughout New England in their daily functions.Routinely training sales and staff on process, resources and systems.Organization of Sales and Marketing for prospects and clients from proposals to fulfillment.Key role in maintaining the sales tracking files up-to date with input from the sales teams.Clerical and administrative support duties for multiple corporate offices.Preparation and distribution of various sales reports, maintaining files, scheduling appointments and making travel arrangements.Customer Service responsibilities managing existing accounts, handling inquires about products or services and carrying out changes as the direct contact for the clients post sale. Creating, entering & reviewing rep performance, identifying goals and objectives Generating proposals and designing supportive collateral.New Hire training and support

Manage Store resources to maintain exceptional customer service and great Employee moral.Recruit, Hire, train and schedule sales associates.Supervise receipt of new inventory and distribution, maintaining seasonal floor displays, restocking and reconciliation of all cash and inventory transactions.Proactive role in establishing and implementing shrinkage control disciplines and programs while accepting a high level of responsibility for store loss performance.Provide accurate information regarding employee payroll, maintaining dial receipts, preparing bank deposit and charges.Meeting and often exceeding Company plan for sales goals/quotes and shrinkage.