Spearheaded process improvements to ensure accurate, timely project delivery, reduce process expenses, and built effective relationships with business partners and vendors.Facilitated the continual growth of business partners by providing support to company-level executives and line staff in areas of planning, process execution, and communication.

Headed a $1.5M conversion project that spanned over 2 years. Led a project team of 15 through data scrubbing, user acceptance testing, report compilation, and conversion. Resulted in successful conversion which presented flexibility to offer additional products, improved efficiencies, and enhanced client satisfaction. Managed the design and build of a certificate inventory system to streamline an extensive audit process. Liaised with business and technical staff, gathered and… Show more Headed a $1.5M conversion project that spanned over 2 years. Led a project team of 15 through data scrubbing, user acceptance testing, report compilation, and conversion. Resulted in successful conversion which presented flexibility to offer additional products, improved efficiencies, and enhanced client satisfaction. Managed the design and build of a certificate inventory system to streamline an extensive audit process. Liaised with business and technical staff, gathered and documented requirements, developed solution prototypes, compiled a user manual, trained staff, led user acceptance testing, and coordinated release to production, resulting in a decrease of effort to the audit process by 70%. Show less

Natural. Pure. Beautiful.AbSoapLutely Natural began with an idea, then blossomed into a passion that cannot be contained. My goal is to provide a natural, toxin-free alternative to store-bought soap and beauty products which usually contain chemicals that can dry out and irritate your skin. All my products are made with nourishing vegetable oils and butters that promote healthy, beautiful skin. A healthy lifestyle is a happy one. Pamper yourself. You deserve it.

Collaborated with manager in areas of department planning and decision-making on long-term and short-term initiatives and goals throughout the year.Co-authored with 2 other individuals a 450+ page training manual outlining all the processes within the mortgage and electronics payment department. This training manual is used as a reference tool to assist in the training of new employees with step-by-step guidelines.