Amy Mcguffey Email & Phone Number

Columbia, South Carolina, United States

• Review new account orders to determine creditworthiness, fraud risk, and authenticity of new and existing customers to minimize slow payments or bad debt write-offs.
• Analyse key factors about the business to determine the level of investigation required (e.g., company data, credit score, SIC code, founded date, demographics, economic conditions, existing payment trends).
• Pull and analyse credit data from various sources to validate businesses.
• Accounts requiring more in-depth investigation, contact customer for information.
• Document key credit information for future reference & update credit/fraud databases.
• Communicate with customers to provide an explanation of findings and, when possible, offer alternative payment methods and options to process pending orders.

Florence, Kentucky, United States

• Process warranty claims for Staples Brands Products.
• Process orders accurately, following documented customer-specific requirements.
• Assist customers on finding the right products for their needs.
• Provide pricing and product availability information based on information available in the order management system.
• Proactively offer the customer suggestions to ensure they have a complete solution to their office needs.
• Provide delivery and order status information to customers.

Florence, Kentucky, United States

• Answering customer inquiries and addressing their needs, complaints, or other issues with products or services.
• Striving to achieve first call resolution by responding efficiently and accurately to customers, explaining possible solutions, and ensuring they feel supported and valued.
• Utilizing software, databases, scripts, and tools appropriately.
• Meeting or exceeding customer service metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Participating in training and other learning opportunities to expand knowledge of the company and position.

Latonia, Kentucky

• Recommend and explain banking services and products to clients based on their needs.
• Manage client bank accounts, including opening and closing accounts, and overseeing transactions.
• Process applications for loan requests.
• Verify bank account details upon client request.
• Discuss bank policies and procedures and any changes affecting policies and procedures, with clients.
• Resolve client queries and complaints.

Hebron, KY

-Directly support senior operations management team and indirectly a facility staff of approximately 450 employees-Fully administer operational accuracy, performance and attendance programs for all warehouse employees-Complete and maintain disciplinary records-Operations purchasing activity-Meeting scheduling-Manage weekly and monthly reporting of.

Florence, KY

-Develop and execute recruiting plans-Network through industry contacts and employees-Administrative duties and record keeping-Interview job applicants and place with varies clients-Enter candidates in Staff Suite, process payroll-Manage phones, office files and employee records

Florence, KY

-Interview job applicants-Perform drug test and back ground checks-Process employee payroll through Kronos and Staff Suite-Manage office files and employee records-Conduct employee orientation for new hires-Provide scheduled operational metrics to team and clients-Schedule meetings

Hebron, KY

-Interview candidates and conduct background check/drug test-Process employee payroll through Kronos and PeopleSoft-Manage office files and employee records-Conduct employee orientation for new hires

Hebron, KY

-Process employee payroll-Manage office files and employee records-Ensure proper billing to clients-Order supplies for warehouse

Erlanger, KY

-Process international freight through United States Customs-Assign tariff numbers and duties for freight -Ongoing brokerage training

Education record

Education record