Developed a user guide and a library of online “use-case" tutorials, instructing end-users how to answer complex analytical questions using the TEVUS online portal, and accompanying materials that will eventually be utilized by end-users of the TEVUS interface when it goes live. An expert user of TEVUS interface, with great familiarity of terrorism and extremist violence in the United States through the production of the library of use-cases.

Launched and managed a brand for a children's consignment retail storefront in a Main Street district. Handled all administrative functions, including clerical, financial, and advertising. Built client base of retail consumers and consignors.Drove investment in distressed Main Street and an affordable way to purchase and sell gently used items. Elected President of the Main Street Retail Business Association in the first year of business.

Police Officer Trainee 1999 - 2000Police Officer, Patrol Division-Eastern District 2000 –2001 • Crime prevention, arrest and apprehension, criminal investigation, crisis management, executive protection, honor guard service Police Officer, Education and Training Division 2001 –2008Created training curriculum and schedules for police officer trainees. Supervised up to 50 trainees per class during routine, emergency, and special events. Instructed communications, reports, and emergency vehicle operations. Played an integral role in crime prevention, crisis management events, criminal investigations, executive protection, and honor guard service. Expanded programs, including the Law program to include a cooperative training program with the University of Baltimore School of Law; expanded cultural diversity training for 11 rehired/return from active duty officers. Planned graduation and promotional ceremonies and other special events. Facilitated 95% compliance for In-Service Training as well as 98% compliance for firearms qualification with a graduation rate of 100% of all trainees retained. Scored 100% in audits by the Maryland Police and Corrections Training Commission of the Entry-Level Training and In-Service Training, including firearms training. Boosted community service opportunities for entry-level police trainees. Created and managed the training schedules of up to four simultaneous classes of 50 trainees at the academy. Meritorious Service Award, Honor Guard MemberAddt'l Certifications: Cultural Diversity Training for Trainers CertificatePolice Instructor CertificatePolice Emergency Vehicle Operations Instructor Certificate(Maryland Police and Correctional Training Commission)Child Development Community Policing Fellow Certificate(Johns Hopkins and Yale University)State and Local Anti-Terrorism Investigation/Intelligence Training Certificate(Bureau of Justice Assistance)GovernmentGovernment Affairs

Duties included: Maintaining physician schedules; including clinical and surgical schedule. Coordinating surgical suites and equipment, answering and returning telephone calls , maintaining patient medical records, managing incoming and outgoing correspondence.

Planning, developing and implementing all external and internal company marketing strategies and marketing communications, working closely with the Principals, Studio Directors, Business Development Directors, and Graphics Studio. --- Oversee development and implementation of support materials and services in the area of marketing and communications. Maintain up-to-date support materials and initiate new ones for all projects. --- In conjunction with Senior Principals, Direct the development and execution of global marketing communications initiatives, including tradeshows, email campaigns, social media presence, company website, public relations, internal communication, and corporate events.

Duties included: Maintaining physician schedules; including clinical and surgical schedule. Coordinating surgical suites and equipment, answering and returning telephone calls , maintaining patient medical records, managing incoming and outgoing correspondence, patient education, coordinating Fellowship Program events and interviews, minimal travel as necessary.

Duties included: Duties included: Maintaining physician schedules; including clinical and surgical schedule. Coordinating surgical suites and equipment, answering and returning telephone calls, maintaining patient medical records, managing incoming and outgoing correspondence, patient education, direct communication between physician and patient on non-acute patient concerns, assisting physician with minor procedures and in-office lab tests, maintaining a resource database for parents regarding childhood issues.

Company leader providing quality customer care in person and on the phone. Designed Customer Service Department procedures and protocols based on internal and external best practices and corporate benchmarks for quality assurance.Used excellent communication skills to explain sales promotions, establish time commitments between technicians and customers and checkout procedures.Resolved customer disputes and warranty issues.Arranged showroom displays.Assisted store manager in B2B activities.Shared tire product knowledge with store team.Proficient at identifiying alternative tire sourcing and competitors.