Amy Morrow Email & Phone Number

Albuquerque, Nm, Us

Los Ranchos De Albuquerque, New Mexico, United States

California, United States

Greater Seattle Area

Ability to set sales targets and achieve them effectivelyExcellent interpersonal, customer service and communication skillsExperience using CRM to manage the sales process and forecast salesStrong analytical skills to identify trends and sales patternsAbility to design and implement a successful sales strategyAbility to guide and mentor sales representativesPlanning, organization and problem-solving skillsAdvanced time management skillsOverseeing local and regional sales, promotions and campaignsPlanning and directing the hiring and training of new Sales RepresentativesDirecting and coordinating all sales activities locally and regionallyPreparing sales budgets and projections and approving expendituresTracking and analyzing sales statistics based on key quantitative metricsHandling and resolving customer complaints regarding a product or serviceSetting discount rates and determining price schedulesAdvising distributors and dealers on policies and Standard Operating Procedures (SOPs)

Washington State

Communications VoIP specialist.Working directly with Seattle enterprise and global business leaders to implement and maximize their VoIP platform. Conducting boardroom sales presentations and demonstrations. Meeting VoIP sales goals and targets.

Washington State

Post business acquisitions contract management. Dedicated point of contact for US Navy accounts.Billing resolution project management by assignment. Work in tandem with Programing team to rollout cable pricing adjustments. Supporting existing Enterprise fiber customers in Washington and Oregon territories.Responsible for leading and training additional Customer Service Managers in CA, WA, & OR

Seattle Wa

Managed over 100 Enterprise and Global B2B Partners. Two time Presidents club achiever.Winner of two Bahama vacations for largest cloud migration solutions back to back. Developed and implemented a forward thinking partner recruitment system that resulted in a 55% revenue growth within its first year.

Kent Wa

In 2012 I had 4.3 million dollars in sales with an average 37% margin.I was also a top seller and promoter of the Univar mini-bulk service and was recognized in March 2013 at the Univar national conference.Contacts and sells commodity and specialized chemicals and services to current and potential customers through utilization of the phone, face to face, email, and Internet. Establish and build relationships with customers in an effort to grow their overall chemical spend with Univar.

Responsible for the entire account management process from initial customer contact through ordering of sold services (including quarterly touch/prospecting within base, proposal generation, contract negotiations, credit approval, etc.) to meet and exceed monthly revenue objectives.

Albuquerque, New Mexico Area, Kent Washington

Regional management of all store front locations in the NM/AZ and later WA/OR, ID territories.Responsible for maximizing efficient service to the independent stores while minimizing cost to the Distribution Center.Supervises, evaluates, motivates, communicates with, and leads customer service and office administrator teammates in order to maintain a cohesive, motivated, and capable team.Plans, directs, and schedules the work of teammates under supervision.Enforces all company work and safety rules.Conducts regular meetings with staff, as needed.Verifies that end of day closeout is performed as per company policy.Generates and reviews all reports necessary to verify office efficiency and accuracy.Approves and submits hours worked for payroll purposes.Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics;monitoring and analyzing results; and implementing changes.Interacts with other divisions to suggest policy and system improvements and to set guidelines for office procedures.

Albuquerque, New Mexico Area

Management of Billing and Tech departments. Lead international customer support transition(s) as project manager; coordinated training and go live overflow support.Responsible for the daily activity of call center policies and procedures. Ensures quotas for service volume and timeliness are met. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.

Bachelor'S Degree, International/Global Studies

Bachelor Of Arts - Ba, Audiovisual Communications Technologies/Technicians

Bachelor'S Degree, Global Business

The Bachelor of Science in International Business degree program provides the essential skills, practices and specialization for students.

Logistics, Materials, And Supply Chain Management