Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders. Collecting 80% of the Crown's revenue as well as collecting and disbursing social support programme payments and providing the government with policy advice.As Inland Revenue undertake one of the biggest Government Business Transformation Projects in New Zealand, I have worked primarily as an Account Manager for Payroll Software companies. My responsibilities… Show more Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders. Collecting 80% of the Crown's revenue as well as collecting and disbursing social support programme payments and providing the government with policy advice.As Inland Revenue undertake one of the biggest Government Business Transformation Projects in New Zealand, I have worked primarily as an Account Manager for Payroll Software companies. My responsibilities included:• Relationship Management of New Zealand and Oversea's based Payroll Software companies supporting them towards payday reporting requirements, building of the Gateway Services solution, and supporting them with the future changes in Inland Revenue talking through how these changes could work with their future business plans. • Providing up to date and accurate advice internally to project teams on any future developments that would effect payroll within New Zealand. • Account Support for Account Management team, including document creation/maintenance and large client support with Gateway services build and Payday filing requirements • Payroll Bureau Relationship Management and Project Operations• Presenting at seminars for the Payroll Industry Show less

Fircroft is a global workforce solutions provider to the technical engineering sectors. Since 1970 Fircroft has been serving the biggest names in Oil & Gas, Petrochemical & Chemical, Power, Nuclear & Utilities ICT, Automotive, Mining & Minerals and Infrastructure & Construction. Over 8,000 contractors trust Fircroft to take care of their careers. Open up a world of opportunity at fircroft.comResponsibilities: • Managing over 100 contracted personnel in the oil and gas industry.•… Show more Fircroft is a global workforce solutions provider to the technical engineering sectors. Since 1970 Fircroft has been serving the biggest names in Oil & Gas, Petrochemical & Chemical, Power, Nuclear & Utilities ICT, Automotive, Mining & Minerals and Infrastructure & Construction. Over 8,000 contractors trust Fircroft to take care of their careers. Open up a world of opportunity at fircroft.comResponsibilities: • Managing over 100 contracted personnel in the oil and gas industry.• Management of the Client relationship and updates within my region• Main point of contact for all workers from start to finish of assignments.• Overseeing the onboarding and mobilisation of contractors to national and international locations.• Setting up placements on internal recruitment system in order to process payments and generate invoices.• Liaising closely with key personnel at various clients.• Responsible for producing and issuing contracts and letters of intent.• Training and mentoring the other coordinators in the team.• Creation and maintenance of invoicing and account codes.• Assisting with resolution of payroll and invoice queries.• Delivering high levels of customer service to exceed the expectations of both contractors and clients.• Liaising closely with internal departments including payroll, logistics, credit control and invoicing.• Having a detailed understanding of how Limited Companies, Umbrella Companies and PAYE systems operate.• Escalate appropriately to back office departments any issues raised by a client or contractor, ensuring a resolution is provided.• Knowledge of HMRC Regulations.• Production of weekly/monthly/quarterly reports.Achievements:• Excellent knowledge of the different invoicing, contract and onboarding requirements of each client.• Gained a good working knowledge of the all internal systems, including client systems. Show less

Responsibilities:• One on One Development • Team Training • Leading meetings • Disciplinary issues• Managing work flows within the team • A liaison between the Contact Centre and the respective business areas• A specialist in the designated subjects for the contact centre• Training Custom Service Representatives in all areas of the business• Working on outbound calling campaigns including:o Creating Training documentso Providing input into the… Show more Responsibilities:• One on One Development • Team Training • Leading meetings • Disciplinary issues• Managing work flows within the team • A liaison between the Contact Centre and the respective business areas• A specialist in the designated subjects for the contact centre• Training Custom Service Representatives in all areas of the business• Working on outbound calling campaigns including:o Creating Training documentso Providing input into the outbound calling processeso Overseeing the outbound calling campaign – this was monitoring call quality and accuracy of up to 2000 calls per week. • Helping customers understand the business processes to ensure a better customer experience. Achievements:• After 12 months of working as a Customer Service Represented I successfully applied for the opportunity to advance my leadership skills, and became second in charge of a team of 13 customer service consultants.• As part of my leadership development I have completed two leadership courses, which have taught me different methods in people management which I have used effectively as part of my role.• I was also one of 10 Subject Matter Experts (SME) for two different areas of the business.• In addition to becoming a Senior CSR, I successfully applied to become one of three Training Assistants for the Contact Centre Training Manager.• I have completed the Train the Trainer course, and have used this to develop training that are both informative and interactive.• I was involved in the training of new consultants in the contact centre. Show less