Amy Jaklitsch Email & Phone Number

* Answer incoming customer calls for distribution, label and stencil divisions, as well as answer any customer questions.* Enter orders into Amplexus software, and print or fax all orders to the warehouse for shipment.* Work one-on-one with all outside salesmen to ensure customer orders and inquiries are handled appropriately and meet all expectations. * Contact various vendors for pricing of direct shipment products as well as lead time for delivery and Purchase Order inquiry. Complete Purchase Orders for stock labels and place orders, and process to Accounts Payable. * Personally handle inventory, order processing and special inquiries to ensure product is on-hand for delivery at any given moment, product ships according to requested Purchase Order, and communicate on a routine basis with salesman on all orders, inquiries or potential issues.* Verification of inventory levels in three warehouse locations, and process purchase orders to meet the customer demand for product. Verify purchase order receipts with assigned vendor as well as responsible for movement of product between warehouse locations to meet customer needs.

* Supervised 10 Department Assistants that were in charge of processing payroll, maintaining and approving time-off, as well as multiple ad-hock assignments. As supervisor, I provided monthly performance feedback, annual evaluations, and necessary coaching.* Designed and facilitated training programs for Department Assistants as needed.* Maintained appropriate staffing levels for entire distribution center to meet forecasted customer order demands.* Creation of work schedules for all departments, including Automation, Manual Pack, Shipping, Multi-Line, Picking, Receiving and Quality Assurance.* Strived to meet forecasted operating expenditure by meeting budget to both standard and flex by appropriate staffing. * Worked closely with all members of management in monitoring staffing levels and hiring needs, as well as open communication on daily objectives. * Designed and maintained detailed Excel spreadsheets on departmental productivity, historical packaging trends, and payroll. Designed and maintained the Analyst Job Detail Manual, Department Assistant Manual, end of seasonal assignment mail-merge documents, and other documents as needed. * Acting On-Call Staffing Manager in absence of manager, thus, overseeing over 200 On-Call Employees.

* Updated and maintained all phone center representative work schedules and team assignment information via Excel, Pipkins and Access.* Scheduled all requested departmental meetings and site visits, as well as approved all submitted schedule change requests if warranted according to company business needs.* Assisted the Staffing Manager by completing the following: Weekly Overtime Analysis, Supervisor and Base Staff Clearinghouse Bids, Analysis of current FTE for Base Staff vs. Staff Plan to derive overages.* Worked closely with the Training and Human Resources Department to successfully complete all Job Fair requirements.* Analyze monthly Staffing statistics and complete the Monthly Staffing Report for the Site General Manager.* Maintained the AGP, New hire tracking and Staffing systems.* Coordinated all site off-phone activities in relation to staffing requirements, and attended all necessary conference calls.* Researched and completed the following reports: Monthly AGP, Monthly GM Staffing Report, Waitlist Distribution, Hiring Ratios, Worksheet, Headcount, Pipeline, Theme Day Stats, Monthly Service Delivery YTD, Monthly OT * Completed summaries of fill rates by Base/OC, Base/OC Turnover Rates, Double-Time Stats and other ad-hoc reports as requested.* Processed incoming requisitions for open staffing needs, completed schedule bids for both phone representatives and supervisors.

* Administrative assistant for the Human Resources, Quality, Training and Financing departments.* Coordinated, scheduled and facilitated software training for employees to include Microsoft Word, Excel, Windows 3.1, Windows 95 and Harris 101 training classes.* Designed and maintained Standard Operating Procedure manuals and HR employee database.* Compiled memos, flyers, and spreadsheets, as well as designed presentations when needed.

* Developed and maintained database, compiled memos, training manuals and presentations with the utmost accuracy.* Completed departmental payroll.* Scheduled representatives and support staff for classes when they were needed.* Updated and generated spreadsheets and maintained the department budget and supplies.

* Answered incoming calls regarding customer accounts and/or orders and completed appropriate paperwork when necessary.

Data Entry Operator:* Entered sales data into spreadsheets (weekly, monthly , quarterly and annual reports)* Typed miscellaneous projects* Backup for the front receptionist desk* Data entry on IBM Dual Data Station and IBM AS400* Assisted other departments (Accounting, Personnel, Customer Service and Advertising) when needed* Performed physical inventory for warehouse storage.Shipping Coordinator:* Coordinated shipments of paneling via commercial trucking firms* Entered information into spreadsheets* Backup for the front receptionist desk* Assisted Data Processing when needed* Performed physical inventory for warehouse storage.Customer Service Clerk:* Filed invoices for customers* Updated spreadsheets* Backup for the front receptionist desk* Performed physical inventory for warehouse storage.

Bachelor Of Science (Bs), Business Studies - Business Administration Concentration, Gpa 3.834

Associate Of Science (A.S.), Business Administration, Gpa 3.014

Business Administration, Gpa 3.67