Amy Sleeper Email & Phone Number

* Brainstorm and contribute to strategic discussions for assigned projects.* Research venues and vendors for event sourcing across various locations.* Communicate directly with Account services team and the client to understand event needs, goals, and overall vision.* Build detailed budget reports for internal use and for client approval.* Produce production schedules, run of show, floor plans, travel manifests, and staff training materials as needed for each event, customizing versions suited for various types of stakeholders.* Manage a team of contractors on-site to successfully execute programs.

* Supported team with vendor sourcing and venue research on new projects.* Created event logistics documents and timelines to support our client’s monthly trade show booth presence.* Processed vendor onboarding documents and payment requests.* Developed SOPs within our company to update booth design, manage shipment logistics, and provide onsite booth management services for 8+ trade show booths at year.

- Created social media content calendars for multiple clients to enhance marketing efforts.- Maintained two clients inboxes and responded to customer emails- Designed and wrote copy for a client's monthly newsletter using Hubspot.

San Diego, California, United States

* Built trust in client relationships through consultative calls and timely communication.* Created customized proposals.

Greater San Diego Area

* Fine-tuned event logistics with clients and vendors from contract signature through planning, execution, and final billing for an average of 7 corporate programs a month.* Fostered genuine relationships with clients and hotel accounts to build brand loyalty.* Selected field staff for events by matching individuals’ skills to the program services ensuring optimal guest experience.* Event execution including overseeing decor set up, talent management, coordinating transportation, monitoring food and beverage service, supervising field staff, and advancing team building, tours, and activities.

Carmel Valley

* Create and maintain relationships with club members and their guests to offer a personalized dining experience that they will return for. * Upsell high end wine, beer, and entree selections to increase revenue for club.* Assist guests with choosing menu items based on preferences and dietary restrictions.* Make cocktails to order from fresh ingredients and tailor them for guest preferences.

Greater San Diego Area

* Manage multiple administrative projects to ensure timely completion.* Answer calls, take messages, and complete follow up emails and tasks.* Donor account management* Schedule calls for Executive Director and team members.

Topsfield, Ma

* Planned and detailed up to 12 weddings and events concurrently.* Executed and managed events with a team of 20 catering staff.* Vendor management* Provided high quality customer service to couple, family, and wedding party throughout entire wedding.* Effectively managed last minute client requests.

Greater Boston Area

* Delivered strong customer service while maintaining a zone in the store, answering questions about signature products.* Increased sales by suggesting additional items on the floor and in fitting rooms to complement what customers were trying on.

Newton Upper Falls, Ma

* Delivered attentive, friendly customer service by regularly checking in, anticipating and addressing customers’ needs.* Maintained knowledge of seasonally changing menus in order to educate guests on locally sourced ingredients, 24 rotating craft beers, and specialty cocktails. * Responsible for cash handling and closing out at the end of the shift.

Boston, Ma

* Build relationships with new and existing clients through correspondence about facility rental packages and date availability. * Responsible for simultaneously managing event logistics by creating timelines, floor plans, and budget estimates for all events as well as working with caterers to strategize on menus. * Maintain constant communication among various departments to allow for the seamless execution of events.* Coordinate up to three events a month for our high level donors with my main responsibility being communicating with the caterer regarding event timeline and guest needs while also solving problems in a prompt and creative manner.

Boston, Ma

* Performed office tasks such as scanning documents, making copies, and organizing documents into event binders. * Communicated with current clients, vendors, and prospective clients regarding event logistics before, during, and after events. * Organized and produced important event documents such as master timelines, floor plans, internal cost estimates, and upcoming event memos for staff for over 10 events over the course of 2 months.* Coordinated during events alongside my supervisor and performed tasks such as greeting vendors, interacting with guests to influence the flow of the event, and taking care of vendor and guest needs throughout the event.

Shelburne, Vt

* Worked December 2011 and 2012 during peak holiday season.* Sales Representative in the Call Center* Communicated with customers to process orders and handle customer service issues.* Counseled customers by suggesting items and answering questions.* Reported all interactions and orders using newly learned software.

Brandon, Vt

* Utilized OpenTable software to coordinate the flow of the dining room and provided individualized customer service based on its record keeping capabilities of repeat customers.* Determined daily staffing needs for front of house based on weather and annual and weekly customers served to create the ideal revenue to employee balance.* Trusted with counting cash drawer in amounts exceeding $500.00 and closing out the restaurant.

Charlotte, Vt

* Fulfilled needs of the bridal party throughout the rehearsal, ceremony and reception to ensure guest satisfaction.* Helped to maintain the flow of the wedding ceremony and reception by communicating with the event coordinator, vendors, the kitchen staff, and the bridal party.

Newton, Ma

* Planned and lead meetings, group retreats and recruitment efforts, increasing student participation.* Assisted with event planning and monitored progress of organization goals.* Ensured member retention by motivating and recognizing group members on a daily basis.* Collaborated with staff and other student organization representatives to plan and co-sponsor events.* Absorbed extra tasks from the executive board members to reduce their workload as needed, and delegated roles to general members.* Interviewed and trained new executive board members.

* Delivered strong customer service while maintaining a zone in the store, answering questions about signature products.* Suggested items to build outfits and create a look for customers.* Used ‘Jean Expert’ knowledge to increase denim sales during the back to school season.

Bachelor Of Science (B.S.), Hospitality And Event Management, 3.9

Activities and Societies: Class of 2013 Committee, Global Ambassadors Program, Lasell College Campus Activities Board

Study Abroad Experience, Hospitality And Event Management

Relevant courses: Advanced Special Events and Human Resource Management.