This position requires a high degree of professionalism and integrity. You must contribute to the smooth and efficient running of the team to ensure a family are cared for with empathy and accuracy throughout. I would be expected to deal with the public, over the phone and show care and concern, especially to bereaved families and also to third party crematoriums, medical professionals, registrars. My role is to provide information on our funeral packages to best meet the needs of the family. I need to establish all requirement to create their loved ones funeral. I would generate a quote and assist with legal documents and financial support if available. We are responsible for taking payment and the hand over to our arranging team. I won an award in 2022 for my sales figures for the year. I previously worked selling pre-paid funerals for Memoria and have arranged direct cremations during covid when volumes were high to relieve some pressure from our arrangement team. • Help families plan funerals, including date, time & location and requirements • Complete legal documentation• Assist with government funeral grant applications• Manage relationship throughout process • Managing customer or general enquiries and delivering high standard customer service • Working towards daily/monthly targets in line with business needs.• Manage and upload information and documents to multiple platforms and the companies CRM

I covered Maternity leave within the HR and Talent acquisition and development team at Renault Sport Racing F1. The business has 750 members of staff on site with an extensive benefits package and many seasonal contractual changes and expectations. This has meant I have learnt quickly in a fast-paced environment many areas of Human resources. I assisted with their under graduate apprenticeship competency days and with student work experience placements. I thoroughly enjoyed my time here. My responsibilities are as below: • Updating databases • Preparing necessary HR documents, i.e. employment contracts packs, probation and training correspondence. • Assisting with contractor timesheets and processing PO’s • Managing bookings, orders and administration for employee benefits, charity and social events. • Obtaining references and records for new starters. • Ensuring all filing is collated, scanned and ordered appropriately to online files• Arranging work experience, liaising with schools and parents, processing applications and completing legal and insurance forms. • Supporting the Talent team and Management when required.

I covered Maternity leave within the HR and Talent acquisition and development team at Renault Sport Racing F1. The business has 750 members of staff on site with an extensive benefits package and many seasonal contractual changes and expectations. This has meant I have learnt quickly in a fast-paced environment many areas of Human resources. I assisted with their under graduate apprenticeship competency days and with student work experience placements. I thoroughly enjoyed my time here. My responsibilities are as below: • Updating databases • Preparing necessary HR documents, i.e. employment contracts packs, probation and training correspondence. • Assisting with contractor timesheets and processing PO’s • Managing bookings, orders and administration for employee benefits, charity and social events. • Obtaining references and records for new starters. • Ensuring all filing is collated, scanned and ordered appropriately to online files• Arranging work experience, liaising with schools and parents, processing applications and completing legal and insurance forms. • Supporting the Talent team and Management when required.

Prospect Personnel are one of the leading Recruitment Agencies in the Banbury area, operating throughout Oxfordshire, Northamptonshire & Warwickshire. This role came to an end due to a down turn in work load. • Responsible for prospecting, maintaining and developing a client portfolio. Researching commercial information to identify organisations that have recruitment needs then schedule business development calls to discuss their current vacancies and future growth. • Checking daily for potential roles and new clients, investigate in depth to better understand what they do, the specialist skills they would require, their work culture and environment • Consult with clients to understand their needs, negotiating fees and ensure terms of business and legal documentation is drafted, signed and filed. • Uploading the specification for each role on the in-house system and job boards as well as placing on the agencies social media accounts• Search for prospective candidates and schedule internal interviews to assess their experience and employment needs through thorough questioning to match with client roles.• Receiving and reviewing applications, briefing the candidate about the responsibilities, salary and benefits of the job in question and preparing CVs and correspondence to forward to clients in respect of job in question• Screening candidates and drawing up shortlists to be sent to clients for consideration to interview• Liaising with Client and Candidates regarding interviews and ensuring candidates are fully prepared with all relevant company information.• Negotiate candidate contracts on behalf of the client • Informing candidates about the results of their interviews and managing the next steps

Business Development and Marketing Administrator. Building broker relationships and integration. I maintain broker compliance and monitoring the metrics daily to identify problematic areas to improve performance and optimise the business we receive.Main responsibilities included:• Responsible for identifying new business opportunities along with new lead sales pursuits.• Owning the end to end sales process autonomously.• Maintaining business relationship with new account holders.• Work closely with my internal team to develop business strategies, increase sales revenue & business margins. • Responsible for delivering strong profitable relationships with our key partners. • Monitoring Lead Generator performance, their sources of traffic & quality. • Negotiate custom terms with strategic, higher-volume affiliates.• Responsible for departments budgeting, forecasting & reporting on a monthly, quarterly & annual basis. • Review external website content to monitor compliance, legal & regulatory requirements. • Identify & implement opportunities to further enhance the company’s lead generator portfolio.• I manage all invoices for my department & ensure all payments are processed according to DFC policy.

I was responsible for sales in a small but very busy team. I contracted schools, colleges or educational/training programs that had previously attended or shown interest in CPD training courses, workshops, conference dates, programme content and the professional speakers in detail for over ten subjects. As teachers are very busy I had to manage a complex timetable to keep appointments. I was responsible for taking bookings, payments and organised ticket distribution as well as manage an inbox of queries.Main responsibilities included:• Customer Service• Building and maintaining relationships with clients• Hitting Daily performance targets• Manage a large portfolio of clients• Ability to prospect and organise meetings with clients.

I worked for ITC who specialises in probate services for a month when offered a permanent position and began a training program for a client manager role. I work with a client from the start of the process through to completion, reading and understanding Wills, shares and policy documentation. Accuracy, account and time management was vital to collect assets and disperse debts of the estate. Working with banks, estate agents and solicitors closely to ensure a quick and thorough job is achieved for client satisfaction during a difficult time.

I worked as a client advisor for 14 months; my role enabled me to work closely with clients to ensure projects ran successfully to the client’s satisfaction. I would frequently travel for external meetings and manage our field agents schedule, travel and completed paperwork administration. Working within a smaller business enabled me to use my initiative and develop key processes and implement changes to improve the project delivery of our services.

During my studies I previously worked for Krystal as a part time summer job, on return from travelling based on my previous performance at this organisation I was offered a full time sales position selling a suite of gas and electrical services. During the course of this role I consistently excelled against targets set. Building on my previous skills I really enjoyed the fast paced environment of sales and engaging with a variety of customers, unfortunately the company was shut down shortly after I joined.

Whilst continuing my studies into my second year I undertook a six month role in the finance collection team, this required me to be fully trained with an excellent understanding of finance law. In this role I developed excellent customer service skills in a challenging environment. My personable nature and helpful attitude enabled me to consistently meet targets set and maintain customer satisfaction with my clients.