Amy Wolfe Email & Phone Number

Supporting the provision of MI and providing insights to the Service and Support function using various analytical systems such as Power BI, SQL and Excel, and SAP, Dynamics, etc. as data sources.Building and maintaining dashboards that track KPI and SLAs for the teams within Service and Support and key stakeholders. Conducting data analysis to identify issues, trends, and opportunities for improvement - ensuring this is accurate and timely.

Chesterfield

Working with the Verint application to efficiently plan and schedule, and to also track adherence across the area. Keeping call flows up to date and maintaining users in the Puzzel telephony application. Create and run daily (and period where applicable) reports for stakeholders, this includes reporting details on SLAs.Also administrating the Dynamics 365 CRM application, this includes configuring and maintaining users and teams. Looking after Knowledge Bases, creating and configuring classifications (for call logging which builds MI for the business) and also creating forms and assisting in deployments.

Chesterfield

Worked with the Lithium web-app to provide support to customers, this included managing complaints and liaising with other departments and key stakeholders when necessary. Used analytics and Smart Views to identify patterns during specific campaigns. Helped to manage the CEO's twitter account.

Chesterfield

Answered customer emails, this included liaising with other areas to ensure that customers received a timely response to their queries and complaints.

Foundation Degree, Criminal Justice (Forensic Criminology., Criminology, Pass

As part of my education I had the opportunity to volunteer at HM Nottingham Prison as well as Victim Support and The Samaritans. I also.

A Levels, Sociology, Psychology, Photography

Gcse, Maths,English Lang, English Lit, Science, Art, Religious Studies, It., 8 Gcse'S At A-C