Managed the development of world-class blended learning solutions that serve lending organizations across the globe.

Lead international teams of Subject Matter Experts through all aspects of IT curriculum development and maintenance, ensuring on-budget, on-time delivery of top-notch, competitive product. • Manage new product launches, quality revisions, technology updates, marketing alignment and worldwide instructor feedback for 35+ courses across diverse curricula, including Oracle, Web, Mobile Application Development, and Big Data• Hire and manage consultants from worldwide instructor pool to develop, test and troubleshoot new and existing courses• Develop cutting-edge Big Data curriculum from the ground up• Analyze worldwide attendee feedback for product improvement and customer satisfaction• Implement 100+ course revisions annually and revamp under-performing courses to increase customer satisfaction• Research product line trends and emerging technologies to propose new course recommendations• Identify biggest customers per curricula to ensure informed dialogue between sales force and customers

Promoted from writer to editor at weekly newspaper packaged with The Los Angeles Times.• Managed, trained and edited stable of contributing writers• Consistently managed tight deadlines and demonstrated outstanding leadership in crisis situations • Wrote three news stories per week; compiled and edited weekly calendar page; compiled and edited weekly Restaurant News column; wrote weekly restaurant reviews• Managed production, design, and layout• Interfaced with elected officials at the city and state level • Represented the newspaper at chamber of commerce meetings and additional networking events

Promoted to product marketing function. Developed marketing collateral for 50+ IT training courses worldwide. • Led international teams of Subject Matter Experts across various IT and Management curricula to produce dynamic, competitive marketing collateral• Managed the marketing lifecycle of curricula, from course planning meeting to product launch and beyond• Collaborated with course authors and product managers to translate technical jargon into accessible sales collateral• Revised and maintained marketing materials to reflect current industry standards and best practices• Supported sales force in customer outreach and retention by producing internal flyers and Q&A documents to highlight succinct selling points as reflected by market research• Interfaced with customer service to roll out customer contact alerts pertaining to fast-tracked curricula content updates consistent with emerging technologies and fast-paced product updates

• Managed complex, bi-annual author royalty payment process, ensuring accurate payout of $2 million budget • Trained and developed two junior project coordinators• Oversaw and audited the Product Development invoice process for consultants and vendors, ensuring timely payment and compliance with accounting procedures• Wrote and maintained department procedures documentation • Purchased software licenses and created a system to track expiration dates and mandatory renewals