Amy Malachowski Email & Phone Number

• Develop and execute comprehensive digital marketing strategies to elevate business presence.
• Design original, customized logos, color palettes, and web designs to solidify client branding.
• Foster collaborative relationships, gaining deep insights into unique client goals and challenges.
• Optimize online campaigns across diverse platforms, ensuring maximum reach and conversion rates.
• Implement efficient business processes and workflows, enhancing productivity.
• Utilize analytics tools to track and analyze campaign performance, providing actionable insights.

Ho Chi Minh City, HCMC, VN

• Managed relationships with clients, ensuring their satisfaction in purchased products/services.
• Gathered and analyzed reviews and testimonials to improve services and highlight success stories.
• Developed and implemented automation strategies to streamline processes and improve efficiency.
• Created and maintained a comprehensive membership site with easy access to resources and support.
• Conducted regular curriculum reviews to ensure content remained relevant and up-to-date.
• Designed downloadable templates and guides to support student learning and development.

Burbank, CA, US

• Collected, interpreted, and analyzed data to identify opportunities for operational improvement.
• Assessed processes and provided recommendations to senior management to optimize workflows.
• Created KPIs and metrics to track operational performance and provide actionable insights.
• Collaborated with teams to understand needs and implement solutions aligned with objectives.
• Prepared reports, presentations, and visualizations to communicate findings and recommendations.
• Provided forecasting reports on company revenue and proposed headcount to human resources.

Burbank, CA, US

• Analyzed weekly and monthly accounts payable aging reports to manage outstanding invoices.
• Created and processed check disbursements on a weekly and monthly basis using Oracle.
• Submitted payments to vendors and re-issued unclaimed property checks to production employees.
• Served as the primary contact for all vendor and production inquiries via phone, mail, and email.
• Resolved vendor issues promptly and managed a high volume of email questions and inquiries.
• Created a comprehensive procedure manual with step-by-step instructions for streamlined processes.

Burbank, CA, US

• Reviewed contracts for accuracy and resolved discrepancies to ensure compliance.
• Analyzed and configured contracts to bill fringe and wage increases, including PH&W and IAP rates.
• Assisted Audit Coordinators during audits by providing necessary documentation.
• Monitored and researched regulatory changes to maintain up-to-date information.
• Implemented a document management system for contracts and subcontracts.
• Developed and maintained relationships with major studios and production companies.

Richfield, Minnesota, US

• Ensured fast, friendly, and first-rate customer service for Best Buy and Pacific Kitchen and Home.
• Surpassed performance goals by approaching all interactions with resourcefulness and organization.
• Accurately processed transactions, including new orders, returns, exchanges, and releases.
• Utilized OMS to review queued appointments, escalations, scheduled deliveries, and stock levels.
• Engaged in self-development to stay informed about sales initiatives, programs, strategies, and tools.
• Addressed customer complaints and mitigated dissatisfaction by providing timely/effective solutions.

New Orleans, LA, US

• Guided groups of up to 35 people on Hollywood tours, answering questions about special exhibits.
• Researched and studied topics related to tour locations to enrich and enhance tour scripts.
• Built rapport with guests to promote positive and memorable experiences.
• Provided engaging storytelling, improv, and true-crime education to tour guests.
• Ensured the safety and comfort of all tour participants throughout the tour.
• Managed tour schedules and coordinated with other guides and staff to ensure smooth operations.

Barangaroo, New South Wales, AU

• Helped students prepare for routine and standardized tests, including college entrance exams.
• Created special handouts, study guides, and assessments to evaluate and boost student knowledge.
• Documented learning progress and kept records accurate and current.
• Delivered personalized education, behavioral, and emotional support for positive learning outcomes.
• Discussed educational goals and expectations with students to initiate success strategies.
• Planned lessons to build and strengthen skills within the allotted teaching/tutoring time.

Taif, SA

• Provided customers with a remarkable experience through prompt, courteous, and friendly service.
• Received, inspected, and logged products for accuracy of shipment and quality.
• Weighed, wrapped, and labeled products for display, ensuring stock rotation for freshness and appeal.
• Maintained knowledge of bakery products and ad items to offer product suggestions to customers.
• Kept work areas and equipment clean, orderly, and free from safety hazards.
• Assisted in opening and closing the store, cash handling, and security.

Studio City, CA, US

• Facilitated Lean Six Sigma Projects, resulting in over $30k in savings by eliminating process waste.
• Automated work distribution processes, repurposing 1,436 hours of manual labor.
• Consolidated multiple reports into one Master Log, replacing 624 individual Excel files.
• Cut data processing time by 32% by creating tracking reports and restructuring audit processes.
• Eliminated 26% of held reports by implementing block times, tracking reports, and audit processes.
• Implemented paperless initiatives, eliminating the use of 18,352 sheets of paper per year.

Glasgow, GB

• Led cross-channel marketing campaigns across social media, increasing sales by 26%.
• Implemented SEO strategies, increasing traffic and growing subscribers from 15 to 168 in one month.
• Assisted the CEO and Vice President of Sales in adjusting marketing strategies based on data analysis.
• Analyzed sales, customer feedback, and returns to make informed decisions.
• Suggested tactics to retain canceling customers, resulting in a 5% decrease in cancellations.
• Researched industry trends, demographics, and competitor details to inform marketing strategies.

New York, NY, US

• Reduced time spent on inventory by 20% by reorganizing physical storage of supplies.
• Increased customer satisfaction scores by 38% over a 3-month period.
• Achieved 100% on Internal Branch Audits through monthly review of internal controls.
• Improved branch sales by 63% by referring customers to bankers and financial advisors.
• Facilitated the opening of over 600 new customer bank accounts per year.
• Managed private-client tellers, bankers, financial advisors, and mortgage loan officers.

• Managed end-to-end digital campaigns, including SEO optimization and social media marketing.
• Executed marketing strategies, resulting in a 30% increase in online visibility and brand awareness.
• Conducted thorough market research and competitor analysis to identify key trends and opportunities.
• Drove sales growth through lead generation, conversion optimization, and customer management.
• Established and maintained strong client relationships, ensuring customer satisfaction and loyalty.
• Stayed updated on industry trends, applying new techniques to enhance marketing effectiveness.

Greater New York City, NY, US

• Translated and transcribed federal court cases, police interrogations, and psychological evaluations.
• Ensured accuracy and consistency, adhering to industry standards and client requirements.
• Maintained confidentiality and security of sensitive information throughout the process.
• Conducted thorough quality checks to identify and correct errors in documents and presentations.
• Developed glossaries and terminology databases to support consistent translation of technical terms.

• Managed all front-end store operations, including team oversight, cash management, and scheduling.
• Trained staff on customer service, food preparation, and beverage service to ensure high standards.
• Led efforts to increase store sales, enhance cleanliness standards, and foster community involvement.
• Ensured prompt resolution of customer concerns, offering product guidance and assistance.
• Handled product orders, inventory control, expenses, sales, profits, and staffing, optimizing efficiency.
• Sent weekly documentation to the accounting office for precise invoicing of vendor products.

Florianópolis, Santa Catarina, BR

• Negotiated contracts, pricing, and terms with clients, increasing company profit by 62.5%.
• Selected by a client to interview over 800 candidates, raising employee retention rates by 85%.
• Implemented a filing system for HR, organizing 1,000+ employee documents.
• Increased sales by 50% in two weeks through strategic action plans.
• Initiated two key partnerships, resulting in 98% revenue growth.
• Managed a diverse team of 150+ individuals, including managers, IT developers, and HR personnel.

• Sourced high-quality ingredients from local markets and reputable suppliers.
• Collaborated with clients to plan event venues, menus, and budgets, ensuring high-level experiences.
• Created a diverse range of appetizers, entrees, and desserts to provide clients with various options.
• Crafted a variety of baked goods, including biscuits, tarts, cakes, and pies.
• Worked with yeast products, enriched doughs, and various artisan breads.
• Developed patisserie products such as tarts, petit fours, European-style gateaux, and meringue items.

• Developed filing and organizational practices, saving $1,000 in semi-annual contracted services.
• Recruited, hired, and trained and managed team performance, productivity, and quality.
• Exceeded monthly goals through effective staffing, scheduling, coaching, and monitoring.
• Managed CRM systems and identified opportunities to automate procedures.
• Handled contracts and relationships with customers, vendors, partners, and stakeholders.
• Communicated directly with clients for process implementation and support.

• Coordinated shipments, ensuring compliance with export regulations and documentation requirements.
• Assisted in developing and implementing export strategies to penetrate new markets.
• Managed schedules, appointments, and travel arrangements for senior executives involved in trade.
• Facilitated communication between clients, vendors, and departments to streamline export processes.
• Prepared records of export transactions, including invoices, packing, and shipping documentation.
• Conducted market research and analysis to identify opportunities for expanding international exports.

BR

• Oversaw the administration and training of a team of 40+ individuals, enhancing team productivity.
• Implemented training programs that improved team quality, resulting in an 83% increase in sales.
• Developed comprehensive procedure manuals and bi-weekly training sessions for employees.
• Reviewed sales data, daily reports, and quality control audios, presenting updates to the CEO.
• Managed KPIs, metrics, operational efficiencies, vendor performance, and cost improvements.
• Handled multiple accounts including AT&T, Medicare, Spinvox, Inmark, NPG, and Babytobee.

New York, NY, US

• Supervised, administered, and managed the performance of a team of 20+ individuals.
• Coached agents to enhance individual performance and achieve production objectives.
• Compiled, organized, and managed documents to streamline workflow and operational efficiency.
• Managed and approved escalated messages, ensuring stringent quality control measures were met.

Piura, Piura, PE

• Baked, decorated, and plated various breads, cakes, chocolates, fruit platters, and specialized desserts.
• Oversaw kitchen staff and buffet production, ensuring smooth operations.
• Collaborated with vendors to source high-quality ingredients while controlling costs.
• Managed purchasing, storage, and usage of kitchen supplies.
• Produced allergy-friendly creations, including gluten-, dairy-, and egg-free variations.
• Reviewed menus weekly and tracked inventory to ensure ingredient availability.

• Created special handouts, study guides, and assessments to evaluate and enhance student knowledge.
• Designed tutoring sessions tailored to students' ages, learning preferences, and styles.
• Worked with students to complete homework, identify strengths, and address areas of improvement.
• Spearheaded group tutoring sessions to assist students facing challenges in similar academic areas.
• Maintained accurate and current records by updating required logs and student documentation.
• Prepared lesson plans aligned with students' individualized study plans to meet educational goals.

Los Angeles, CA, US

• Supervised the performance of cadets under my command, ensuring adherence to protocols.
• Organized and directed activities as instructed by the Sergeant, fostering teamwork and discipline.
• Created original platoon cadences and marches, enhancing unit cohesion and morale.
• Conducted fingerprinting as part of law enforcement activities, ensuring accurate record-keeping.
• Participated in ride-along programs to gain practical experience and insight into police operations.
• Maintained security in malls, ensuring a safe and orderly atmosphere for patrons and businesses.

• Created customized handouts, study guides, and assessments to evaluate student understanding.
• Tailored tutoring sessions to accommodate students' learning preferences, age, and individual styles.
• Facilitated group sessions to assist students with similar academic challenges, fostering collaboration.
• Provided constructive feedback and positive reinforcement to encourage students' progress.

Certification, Lean Six Sigma

B.S. Business Management & Leadership

B.S. Business Management & Marketing, Minors: Finance & Business Law

A.S. Patisserie & Baking, Recognition: Presidents List & Perfect Attendance

A.S. Performing Arts, Acting, Special Fx Makeup & Dance

Prestigious Leadership Program

Lapd Corporal Explorer Program

High School Diploma