Amy Malachowski Email & Phone Number

• Develop and execute comprehensive digital marketing strategies to elevate business presence.• Design original, customized logos, color palettes, and web designs to solidify client branding.• Foster collaborative relationships, gaining deep insights into unique client goals and challenges.• Optimize online campaigns across diverse platforms, ensuring maximum reach and conversion rates.• Implement efficient business processes and workflows, enhancing productivity.• Utilize analytics tools to track and analyze campaign performance, providing actionable insights.• Apply a results-driven approach, focusing on KPIs to demonstrate the impact of marketing efforts.• Stay abreast of industry trends and emerging technologies to implement innovative strategies.• Design and optimized membership sites, downloadable resources, landing pages, and sales funnels.• Maximize conversion rates by enhancing the customer journey through success management.• Implement advanced automation systems and SOPs to streamline processes and workflows.• Provide sales training to clients, empowering their teams to boost revenue and client acquisition.• Create compelling freebies, lead magnets, and emails to attract and nurture leads.• Utilize robust project management tools to coordinate and execute complex projects efficiently.• Work with various CRMs, landing page, design, communication and e-signature software.

Ho Chi Minh City, Hcmc, Vn

• Managed relationships with clients, ensuring their satisfaction in purchased products/services.• Gathered and analyzed reviews and testimonials to improve services and highlight success stories.• Developed and implemented automation strategies to streamline processes and improve efficiency.• Created and maintained a comprehensive membership site with easy access to resources and support.• Conducted regular curriculum reviews to ensure content remained relevant and up-to-date.• Designed downloadable templates and guides to support student learning and development.• Facilitated onboarding sessions to help new clients maximize their potential.• Regularly communicated with clients to gather feedback, address concerns, and provide guidance.• Collaborated with the marketing team to highlight student success stories in promotional materials.• Monitored student progress and engagement, offering additional support and resources, as needed.• Analyzed data and metrics to track and improve client satisfaction and program effectiveness.

Burbank, Ca, Us

• Collected, interpreted, and analyzed data to identify opportunities for operational improvement.• Assessed processes and provided recommendations to senior management to optimize workflows.• Created KPIs and metrics to track operational performance and provide actionable insights.• Collaborated with teams to understand needs and implement solutions aligned with objectives.• Prepared reports, presentations, and visualizations to communicate findings and recommendations.• Provided forecasting reports on company revenue and proposed headcount to human resources.• Played a pivotal role in driving operational efficiencies across the company to enhance performance.• Demonstrated strong interpersonal skills and effective collaboration across all organizational levels.• Applied analytical thinking, strategic planning, and implementation to drive continuous improvement.• Served as an Operations business partner to core units, including Payroll, Residuals, and Casting.• Collaborated cross-functionally to develop capacity and resource planning analysis and models.• Assessed efficiencies and cost-saving opportunities from new software with business leaders.• Supported process improvement efforts with multiple stakeholder groups to streamline operations.• Worked with management to develop employee action plans to close gaps in performance targets.• Developed high-quality deliverables and presentations with attention to detail.• Prioritized numerous commitments daily to complete deliverables by established due dates.

Burbank, Ca, Us

• Analyzed weekly and monthly accounts payable aging reports to manage outstanding invoices.• Created and processed check disbursements on a weekly and monthly basis using Oracle.• Submitted payments to vendors and re-issued unclaimed property checks to production employees.• Served as the primary contact for all vendor and production inquiries via phone, mail, and email.• Resolved vendor issues promptly and managed a high volume of email questions and inquiries.• Created a comprehensive procedure manual with step-by-step instructions for streamlined processes.• Maintained organized electronic and physical storage files for efficient record-keeping.• Reviewed incoming invoices ensuring accuracy and compliance with company policies.• Performed weekly payment runs, including check, ACH, and wire payments, ensuring timeliness.• Supported the month-end closing processes by reconciling accounts payable ledgers.• Participated in process improvement initiatives to enhance efficiency and accuracy in procedures.• Prepared financial reports related to accounts payable as needed.

Burbank, Ca, Us

• Reviewed contracts for accuracy and resolved discrepancies to ensure compliance.• Analyzed and configured contracts to bill fringe and wage increases, including PH&W and IAP rates.• Assisted Audit Coordinators during audits by providing necessary documentation.• Monitored and researched regulatory changes to maintain up-to-date information.• Implemented a document management system for contracts and subcontracts.• Developed and maintained relationships with major studios and production companies.• Created summaries of key changes in collective bargaining agreements for internal stakeholders.• Fielded inquiries regarding union production crew wages, fringes, and working conditions.• Acted as the point of contact for union-related questions within internal departments.• Maintained both electronic and physical storage files for efficient record-keeping.• Set up and tested all contracts in the payroll system for new projects as necessary.• Responded to daily requests from payroll coordinators and other departments.• Performed validation testing to confirm the accuracy of project setup for pension and health plans.• Maintained internal fringe documents for various benefit funds and agreements.• Participated in process improvement initiatives to enhance efficiency and accuracy.

Richfield, Minnesota, Us

• Ensured fast, friendly, and first-rate customer service for Best Buy and Pacific Kitchen and Home.• Surpassed performance goals by approaching all interactions with resourcefulness and organization.• Accurately processed transactions, including new orders, returns, exchanges, and releases.• Utilized OMS to review queued appointments, escalations, scheduled deliveries, and stock levels.• Engaged in self-development to stay informed about sales initiatives, programs, strategies, and tools.• Addressed customer complaints and mitigated dissatisfaction by providing timely/effective solutions.• Assisted in training new employees and participated in cross-training with other departments.

New Orleans, La, Us

• Guided groups of up to 35 people on Hollywood tours, answering questions about special exhibits.• Researched and studied topics related to tour locations to enrich and enhance tour scripts.• Built rapport with guests to promote positive and memorable experiences.• Provided engaging storytelling, improv, and true-crime education to tour guests.• Ensured the safety and comfort of all tour participants throughout the tour.• Managed tour schedules and coordinated with other guides and staff to ensure smooth operations.• Handled ticket sales and reservations, and assisted guests with any inquiries or special requests.• Collected feedback from guests to continually improve tour content and delivery.

Barangaroo, New South Wales, Au

• Helped students prepare for routine and standardized tests, including college entrance exams.• Created special handouts, study guides, and assessments to evaluate and boost student knowledge.• Documented learning progress and kept records accurate and current.• Delivered personalized education, behavioral, and emotional support for positive learning outcomes.• Discussed educational goals and expectations with students to initiate success strategies.• Planned lessons to build and strengthen skills within the allotted teaching/tutoring time.• Scheduled follow-up appointments with parents and students, keeping them informed of progress.• Taught students in-person and remotely via pre-recorded and live video sessions.

Taif, Sa

• Provided customers with a remarkable experience through prompt, courteous, and friendly service.• Received, inspected, and logged products for accuracy of shipment and quality.• Weighed, wrapped, and labeled products for display, ensuring stock rotation for freshness and appeal.• Maintained knowledge of bakery products and ad items to offer product suggestions to customers.• Kept work areas and equipment clean, orderly, and free from safety hazards.• Assisted in opening and closing the store, cash handling, and security.• Provided quality beverages and food products, adhering to recipe and presentation standards.• Recorded customer orders into the POS system.• Stocked and restocked products efficiently to eliminate waste and maintain the lowest supply cost.

Studio City, Ca, Us

• Facilitated Lean Six Sigma Projects, resulting in over $30k in savings by eliminating process waste.• Automated work distribution processes, repurposing 1,436 hours of manual labor.• Consolidated multiple reports into one Master Log, replacing 624 individual Excel files.• Cut data processing time by 32% by creating tracking reports and restructuring audit processes.• Eliminated 26% of held reports by implementing block times, tracking reports, and audit processes.• Implemented paperless initiatives, eliminating the use of 18,352 sheets of paper per year.• Enhanced team member productivity by developing performance training and metrics.• Reviewed performance data to monitor and measure productivity and goal progress.• Worked with Leads to monitor, track, and review performance data to measure productivity.• Submitted reports to senior management to aid in business decision-making and planning.• Created, managed, and presented KPI’s and Statistics directly to the CEO/CFO.• Liaised with contract and audit teams to develop solutions and accomplish shared objectives.• Partnered with IT to identify data specifications for ad-hoc reports and system enhancements.• Oversaw the completion of processes and job functions required for monthly closing.• Assisted in preparing the annual budget.• Managed quality assurance programs, on-site evaluations, internal audits, and surveys.• Recommended and implemented procedures for more efficient workflows.• Selected to be a member of the CERT team and Executive Leadership Mentoring Program.• Branded as a Process Improvement SME.

Glasgow, Gb

• Led cross-channel marketing campaigns across social media, increasing sales by 26%.• Implemented SEO strategies, increasing traffic and growing subscribers from 15 to 168 in one month.• Assisted the CEO and Vice President of Sales in adjusting marketing strategies based on data analysis.• Analyzed sales, customer feedback, and returns to make informed decisions.• Suggested tactics to retain canceling customers, resulting in a 5% decrease in cancellations.• Researched industry trends, demographics, and competitor details to inform marketing strategies.• Designed marketing collateral, presentations, funnels, PR campaigns, articles, and newsletters.• Forecasted marketing trends based on previous data, adjusting campaigns for maximum impact.• Implemented email marketing campaigns, resulting in a 62% improvement in customer engagement.• Collaborated with sales to develop strategies for acquiring clients and expanding existing accounts.• Implemented A/B testing to optimize ad campaigns, resulting in a 20% increase in conversion rates.• Set up marketing automation tools, CRM systems, and analytics platforms to streamline processes.• Utilized Google Analytics and KPI’s assess the success of campaigns and performance initiatives.

New York, Ny, Us

• Reduced time spent on inventory by 20% by reorganizing physical storage of supplies.• Increased customer satisfaction scores by 38% over a 3-month period.• Achieved 100% on Internal Branch Audits through monthly review of internal controls.• Improved branch sales by 63% by referring customers to bankers and financial advisors.• Facilitated the opening of over 600 new customer bank accounts per year.• Managed private-client tellers, bankers, financial advisors, and mortgage loan officers.• Responsible for maintaining over $1M cash for the entire branch and verified all cash shipments.• Handled staff conflicts, evaluations, hiring, and termination.• Developed budgets and maintained branch P&L reports, reporting to the District Manager.• Implemented new security and fraud prevention protocols for staff safety.• Awarded unlimited override authority for all transactions, accounts, and wire transfers.• Executed daily huddles and bi-weekly meetings to discuss goals, updates, and challenges.• Sole custodian for Instant Issue Debit Card Machine, Bank Cash Vault, and all ATM entities.• Proficient in FSD, My Cash Manager, Dashboard P&P, and SARR reporting tools.• Performed specialized tasks including auditing cash drawers and vault balances.• Accountable for security and fraud prevention including opening and closing the branch.

• Managed end-to-end digital campaigns, including SEO optimization and social media marketing.• Executed marketing strategies, resulting in a 30% increase in online visibility and brand awareness.• Conducted thorough market research and competitor analysis to identify key trends and opportunities.• Drove sales growth through lead generation, conversion optimization, and customer management.• Established and maintained strong client relationships, ensuring customer satisfaction and loyalty.• Stayed updated on industry trends, applying new techniques to enhance marketing effectiveness.• Analyzed data and key performance indicators (KPIs) to assess the success of marketing campaigns.

Greater New York City, Ny, Us

• Translated and transcribed federal court cases, police interrogations, and psychological evaluations.• Ensured accuracy and consistency, adhering to industry standards and client requirements.• Maintained confidentiality and security of sensitive information throughout the process.• Conducted thorough quality checks to identify and correct errors in documents and presentations.• Developed glossaries and terminology databases to support consistent translation of technical terms.

• Managed all front-end store operations, including team oversight, cash management, and scheduling.• Trained staff on customer service, food preparation, and beverage service to ensure high standards.• Led efforts to increase store sales, enhance cleanliness standards, and foster community involvement.• Ensured prompt resolution of customer concerns, offering product guidance and assistance.• Handled product orders, inventory control, expenses, sales, profits, and staffing, optimizing efficiency.• Sent weekly documentation to the accounting office for precise invoicing of vendor products.• Strategically rotated merchandise and displays to feature new products and promotions.• Led recruiting processes, evaluating applicants, conducting interviews, and making hiring decisions.• Ensured product quality through inspection, labeling, and merchandising of bakery items.• Prepared various baked goods according to guidelines, ensuring proper food handling and safety.

Florianópolis, Santa Catarina, Br

• Negotiated contracts, pricing, and terms with clients, increasing company profit by 62.5%.• Selected by a client to interview over 800 candidates, raising employee retention rates by 85%.• Implemented a filing system for HR, organizing 1,000+ employee documents.• Increased sales by 50% in two weeks through strategic action plans.• Initiated two key partnerships, resulting in 98% revenue growth.• Managed a diverse team of 150+ individuals, including managers, IT developers, and HR personnel.• Implemented training programs, boosting sales by 15% and achieving 85% retention rates.• Ensured prompt resolution of customer feedback and concerns.• Created and managed a comprehensive procedure manual, facilitating employee training.• Directed HR operations, including workforce planning, goal cascading, staffing, and benefits.• Collaborated with management to organize site operations and achieve demanding targets.• Oversaw the implementation of technology solutions organization-wide.• Managed product development and partnerships, enabling market expansion.• Developed and implemented organizational and marketing strategies, policies, and initiatives.• Communicated with vendors to support objectives and build long-term partnerships.• Designed an employee recognition program, boosting productivity and morale.• Managed KPIs, operational efficiencies, vendor performance, and cost improvements.• Maximized agents’ production and quality through strategic training, improving sales by 21%.• Specialized in B2B/B2C outbound/inbound sales, both domestic and international.• Managed CRM, FTP, and highly sensitive customer databases with precision.• Created, managed, and distributed reports to CEO to effectively communicate sales data and insights.

• Sourced high-quality ingredients from local markets and reputable suppliers.• Collaborated with clients to plan event venues, menus, and budgets, ensuring high-level experiences.• Created a diverse range of appetizers, entrees, and desserts to provide clients with various options.• Crafted a variety of baked goods, including biscuits, tarts, cakes, and pies.• Worked with yeast products, enriched doughs, and various artisan breads.• Developed patisserie products such as tarts, petit fours, European-style gateaux, and meringue items.• Mastered laminated dough and classic French Viennoiserie, including danishes, croissants, and filo.• Experimented with international patisserie items, including custards, fillings, and creams.• Created modern dessert compositions, demonstrating comprehensive knowledge of plated desserts.• Decorated celebration cakes, such as wedding cakes, using pastillage, gum paste, and marzipan.• Produced candies, showpieces, and centerpieces from nougatine, chocolate, and sugar.

• Developed filing and organizational practices, saving $1,000 in semi-annual contracted services.• Recruited, hired, and trained and managed team performance, productivity, and quality.• Exceeded monthly goals through effective staffing, scheduling, coaching, and monitoring.• Managed CRM systems and identified opportunities to automate procedures.• Handled contracts and relationships with customers, vendors, partners, and stakeholders.• Communicated directly with clients for process implementation and support.• Reviewed sales and uploaded daily reports and audios to an FTP server.

• Coordinated shipments, ensuring compliance with export regulations and documentation requirements.• Assisted in developing and implementing export strategies to penetrate new markets.• Managed schedules, appointments, and travel arrangements for senior executives involved in trade.• Facilitated communication between clients, vendors, and departments to streamline export processes.• Prepared records of export transactions, including invoices, packing, and shipping documentation.• Conducted market research and analysis to identify opportunities for expanding international exports.• Supported senior management in negotiating contracts with international partners and clients.• Provided administrative support for the export department, including correspondence management.

Br

• Oversaw the administration and training of a team of 40+ individuals, enhancing team productivity.• Implemented training programs that improved team quality, resulting in an 83% increase in sales.• Developed comprehensive procedure manuals and bi-weekly training sessions for employees.• Reviewed sales data, daily reports, and quality control audios, presenting updates to the CEO.• Managed KPIs, metrics, operational efficiencies, vendor performance, and cost improvements.• Handled multiple accounts including AT&T, Medicare, Spinvox, Inmark, NPG, and Babytobee.

New York, Ny, Us

• Supervised, administered, and managed the performance of a team of 20+ individuals.• Coached agents to enhance individual performance and achieve production objectives.• Compiled, organized, and managed documents to streamline workflow and operational efficiency.• Managed and approved escalated messages, ensuring stringent quality control measures were met.

Piura, Piura, Pe

• Baked, decorated, and plated various breads, cakes, chocolates, fruit platters, and specialized desserts.• Oversaw kitchen staff and buffet production, ensuring smooth operations.• Collaborated with vendors to source high-quality ingredients while controlling costs.• Managed purchasing, storage, and usage of kitchen supplies.• Produced allergy-friendly creations, including gluten-, dairy-, and egg-free variations.• Reviewed menus weekly and tracked inventory to ensure ingredient availability.• Introduced fruit and vegetable designs to enhance plated desserts and buffet tables.

• Created special handouts, study guides, and assessments to evaluate and enhance student knowledge.• Designed tutoring sessions tailored to students' ages, learning preferences, and styles.• Worked with students to complete homework, identify strengths, and address areas of improvement.• Spearheaded group tutoring sessions to assist students facing challenges in similar academic areas.• Maintained accurate and current records by updating required logs and student documentation.• Prepared lesson plans aligned with students' individualized study plans to meet educational goals.

Los Angeles, Ca, Us

• Supervised the performance of cadets under my command, ensuring adherence to protocols.• Organized and directed activities as instructed by the Sergeant, fostering teamwork and discipline.• Created original platoon cadences and marches, enhancing unit cohesion and morale.• Conducted fingerprinting as part of law enforcement activities, ensuring accurate record-keeping.• Participated in ride-along programs to gain practical experience and insight into police operations.• Maintained security in malls, ensuring a safe and orderly atmosphere for patrons and businesses.• Selected as one of four cadets out of hundreds to attend the WestPoint Leadership Academy.

• Created customized handouts, study guides, and assessments to evaluate student understanding.• Tailored tutoring sessions to accommodate students' learning preferences, age, and individual styles.• Facilitated group sessions to assist students with similar academic challenges, fostering collaboration.• Provided constructive feedback and positive reinforcement to encourage students' progress.

Certification, Lean Six Sigma

B.S. Business Management & Leadership

B.S. Business Management & Marketing, Minors: Finance & Business Law

A.S. Patisserie & Baking, Recognition: Presidents List & Perfect Attendance

A.S. Performing Arts, Acting, Special Fx Makeup & Dance

Prestigious Leadership Program

Lapd Corporal Explorer Program

High School Diploma