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Over the last 20+ years, I have had the opportunity to serve in many executive leadership positions within the SaaS software domain for Hospitality and Multifamily. Having joined an early stage startup as the 5th employee for a company that grew to 250+ employees, I had tremendous influence over the customer-centric, innovative and accountable company culture, as well as the overall success of the company that recently sold for over $340mm. I recruited and built high impact teams within Customer Support, Deployment, Customer Success, Data Science, Product Management and Engineering. Focusing on customer experience has afforded us a very high retention rate and happy, reference-able customers.I thrive on creatively solving unique and challenging business problems for customers through technology and building teams who are passionate about customers.
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Franchise OwnerBritish Swim School Sep 2023 - PresentVirginia Beach, Va, UsBritish Swim School is the premier learn-to-swim provider offering programs for children 3-months through adults.We use gentle teaching methods and a survival-first approach to help individuals of all experience levels become safer, stronger swimmers. British Swim School’s safe, fun, and effective instructional program has made it the preferred choice for parents and students for over 40 years. -
Board MemberComops - Strategy & Commercial Operations As A Service Jun 2023 - PresentPembroke Pines, Florida, UsRevenue Management, Contact Center, CX, Customer Experience, Digital Marketing, Innovation, Integrated Resort, Commercial Operations, Project Management, Technology Evaluation, and Implementation -
RetiredSelf-Employed Apr 2023 - Sep 2023
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Managing PartnerFacility Planners May 2022 - Apr 2023Nashville, Tn, Us -
Chief Operating OfficerMydigitaloffice Nov 2019 - Apr 2022Atlanta, Georgia, Us -
Svp, Head Of Product & EngineeringThe Rainmaker Group Nov 2018 - Nov 2019As the Head of Product, I lead and empower the Product, Engineering, Support, Integrations, Data Science and Value Engineering teams to deliver innovative solutions that drive revenue growth in hospitality revenue management and strategy.
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Svp Customer Experience, Head Of ServicesThe Rainmaker Group Dec 2015 - Nov 2018Delighting our customers each and every time we have the opportunity to interact with them is deeply ingrained in our company culture and is one of the things I am most passionate about. My extensive experience in customer support, implementation, product strategy, and client management allows me to take a holistic approach, developing leaders and contributors across the organization to ensure we are delivering on our brand promise and providing an exceptional customer experience at every opportunity.
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Vp, Product ManagementThe Rainmaker Group Sep 2014 - Dec 2015Strong product leadership, vision, strategy, and the ability to get things done are key to delivering solutions that solve business problems and exceed customers expectations. As VP of Product Management, I partnered closely with sales, science, development, and most importantly customers to ensure we delivered product solutions that addressed market needs.
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Vp Hotel / Gaming SolutionsThe Rainmaker Group Mar 2011 - Sep 2014As VP of Hotel & Gaming Solutions, I led the product management, implementation, and support teams for the Hospitality business.
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Director Of Professional ServicesThe Rainmaker Group May 2004 - Apr 2011The Rainmaker Group is the market leader in Profit Optimization, developing and implementing solutions for the hospitality and gaiming-hospitality industries.Amy is responsible for overseeing the technical implementation of revenue management solutions for Hoteliers and Casino Hoteliers.
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Software Engineer IiiNcr May 1999 - May 2004Atlanta, Georgia, UsLead a team of software engineers that delivered strategic applications to the Retail Solutions Division within NCR. -
Network EngineerAmitar Network Solutions Jan 1997 - May 1999Designed and installed network solutions for small businesses throughout the greater Atlanta area.
Amy Maloney Skills
Amy Maloney Education Details
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Georgia State UniversityComputer Science And Math
Frequently Asked Questions about Amy Maloney
What company does Amy Maloney work for?
Amy Maloney works for British Swim School
What is Amy Maloney's role at the current company?
Amy Maloney's current role is Owner | Board Member.
What is Amy Maloney's email address?
Amy Maloney's email address is am****@****ain.com
What is Amy Maloney's direct phone number?
Amy Maloney's direct phone number is +167857*****
What schools did Amy Maloney attend?
Amy Maloney attended Georgia State University.
What are some of Amy Maloney's interests?
Amy Maloney has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Amy Maloney known for?
Amy Maloney has skills like Business Intelligence, Enterprise Software, Leadership, Strategy, Saas, Sql, Agile Methodologies, Program Management, Business Analysis, Software Development, Software Project Management, Budgets.
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